4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About Onfleet

Onfleet is a cloud-based fleet management solution that offers route optimization, auto-dispatching, delivery analytics, and customer communications. iOS and Android apps provide real-time driver tracking, proof of delivery, chat, and more. Onfleet supports deliveries in multiple countries around the world, in industries ranging from grocery and prepared meals to parcel, furniture, courier, pharmacy, and others. Onfleet provides users with various filters and search capabilities such as text, time, or status-based queries for finding drivers, customers, and pickup/delivery tasks. The solution also features an internal communication platform that enables users to communicate with staff members and get real-time updates of specific jobs. A custom reporting and analytics engine is also provided that enables users to analyze various metrics. Pricing is on a monthly subscription basis. Support is available via email, FAQs, and an online knowledge base.
Onfleet Software - Onfleet analytics screenshot
Onfleet Software - Onfleet Android task list screenshot
Onfleet Software - Dashboard
Onfleet Software - Onfleet driver tracking screenshot
Onfleet Software - Onfleet iOS
Onfleet Software - Onfleet full UI screenshot
Onfleet video
Onfleet Software - Onfleet analytics screenshot - thumbnail
Onfleet Software - Onfleet Android task list screenshot - thumbnail
Onfleet Software - Dashboard - thumbnail
Onfleet Software - Onfleet driver tracking screenshot - thumbnail
Onfleet Software - Onfleet iOS - thumbnail

Onfleet pricing

Onfleet does not have a free version but does offer a free trial. Onfleet paid version starts at USD 500.00/month.

Starting Price:
USD 500.00/month
Free Version:
No
Free trial:
Yes

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Onfleet Reviews

Feature rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.6
Customer Support
4.6
5 reviews of 93 View all reviews
Sonja
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2019

Onfleet User Review

Onfleet is essential to our company because it makes sure that our customers get what they ordered, we are able to track where our drivers are in real time, give the customer an estimated time of arrival and have a spot for all their contact information. It is beyond helpful!

Pros

I really like how easy it is to add a new stop onto a route, or switch drivers, or adding a whole route onto another driver's route is also a breeze. Its super simple!

Cons

I wish it had the technology to map out locations based on traffic so we could make sure deliveries went to the right route depending on how many stops are on that route.

Response from Onfleet

Thanks for your feedback, Sonja! We love working with Kitchfix :) We'd love to hear more about your needs regarding mapping out locations based on traffic, as our routing engine does consider historical traffic data so perhaps we can run you through that sometime (if that's what you're looking for)!

Replied 25/11/2019
Sean
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/12/2020

What a great piece of software

Pros

Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are:
- The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time.
- The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process.
- We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers.
- The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience.
- The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.

Cons

The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.

Response from Onfleet

Thank you so much for your feedback, Sean. We're glad to hear you're enjoying use of Onfleet and have noted your feedback regarding the auto-fill functionality. We really appreciate it and someone from our product team may follow up with you to learn more.

Replied 15/12/2020
Mathew
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 26/10/2023

This company just raised its prices and reduced its support

I am actively looking to switch

Pros

I hate how this company reduces features and raised prices

Cons

The account manager only hits you up to raise prices on you

Ananda
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 26/10/2023

Great product. Not sure there is a real competitor on the market.

making driver time more efficient for our drivers.

Pros

Ease of use, we usually don't have to reach out for assistance and we perform 100 tasks a day.

Cons

There's not much to not like. We do not have complaints about the software.

Response from Onfleet

Thank you so much for your review
Ananda.

We're glad our tool improves your drivers' efficiency and that you see Onfleet as the go-to platform for your delivery needs.

We look forward to continuing to work with you and your team.

Have a great day, and thanks again.

Replied 30/10/2023
Kevin
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/10/2023

Mood Cannabis Jackson

Pros

Things we like most: Ease of use and functionality

Cons

Too much money for the amount we use it

Response from Onfleet

Thank you very much for your time Kevin, and for being a valuable customer.

We have contacted your support manager and our support lead to address any value issues you have. Of course we want to make sure you're getting the most bang for your buck.

Looking forward to helping you with that and continuing to work together on growing your business.

Thank you

Replied 30/10/2023

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