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description: Review of Viqal Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Viqal | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [Viqal](/software/553658/Viqal)

# Viqal

Canonical: https://www.softwareadvice.com.au/software/553658/Viqal

> Viqal is an artificial intelligence assistant designed to automate guest communication for hotels through messaging platforms such as WhatsApp, SMS, and RCS. It is used by boutique hotels, independent properties, hotel groups, and hospitality operators managing multiple locations. The platform helps provide instant responses to guest inquiries while reducing the workload on front desk and reception teams.

It connects with property management systems such as Mews, Protel, Cloudbeds, and Kross Booking to perform tasks such as extending reservations, updating guest folios, and processing charges. A unified team inbox consolidates all guest conversations into one interface, where the AI manages routine inquiries and escalates more complex requests to staff with full conversation context. Automated WhatsApp campaigns can send messages based on stay timelines or property management system events. The system also identifies upselling opportunities for services such as late checkout, spa bookings, food and beverage options, and room upgrades within guest conversations.

Viqal supports over two hundred languages and integrates with existing hotel technology without requiring system replacements. It distinguishes between automated resolutions and staff interventions, marking conversations accordingly in the team workspace. The platform tracks revenue from conversational upsells and maintains a complete history of guest interactions across all communication channels.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Viqal

## Commercial Context

- **Starting Price**: EUR 80.00
- **Pricing model**: Other (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- Automated Responses
- Automated Routing
- Chatbot
- Customisable Branding
- For Sales/Marketing
- Generative AI
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Proactive Chat
- Workflow Automation

## Integrations (10 total)

- Cloudbeds
- Hotelizer
- Kross Booking
- Mews
- OPERA Cloud Property Management
- Oracle Cloud Infrastructure (OCI)
- Pylon
- SabeeApp
- Webhotelier
- protel PMS

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/553658/Viqal)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/553658-Viqal/> |
| en-AU | <https://www.softwareadvice.com.au/software/553658/Viqal> |
| en-GB | <https://www.softwareadvice.co.uk/software/553658/Viqal> |
| en-IE | <https://www.softwareadvice.ie/software/553658/Viqal> |
| en-NZ | <https://www.softwareadvice.co.nz/software/553658/Viqal> |

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