4.1
Overall rating
Reviews

4.1
Overall rating
Reviews

About LionDesk

LionDesk is the only CRM you'll ever need for building relationships, generating leads, nurturing leads, and turning those leads into lifelong clients. LionDesk solves the problems most people face of: ?? Forgetting to follow up on important tasks ?? Losing deals because leads fell through the cracks ?? Knowing what to do each day to stay in massive action
LionDesk Software - LionDesk dashboard
LionDesk Software - LionDesk settings
LionDesk Software - LionDesk email communications
LionDesk Software - LionDesk dashboard - thumbnail
LionDesk Software - LionDesk settings - thumbnail
LionDesk Software - LionDesk email communications - thumbnail

LionDesk pricing

LionDesk does not have a free version but does offer a free trial. LionDesk paid version starts at USD 30.00/month.

Starting Price:
USD 30.00/month
Free Version:
No
Free trial:
Yes

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LionDesk Reviews

Feature rating

Value for Money
4.1
Functionality
4.1
Ease of Use
3.9
Customer Support
3.6
5 reviews of 95 View all reviews
Jennifer
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/08/2019

Finally a CRM I can PROMOTE wholeheartedly!

Amazing! No more contacts in a dozen places. Leads from sites like Zillow, Realtor.com, others drop right into LionDesk; even free leads! Sync with Google puts ALL emails in LionDesk. Contacts engage via email or text in response to auto-drip campaigns. LD will call me and ring through to contacts when I tell it to. LionDesk helps you run your business like the real estate pro you are. It's the missing link in your marketing toolkit; what an impact it makes.

Pros

It really works to convert leads, nurture past clients, and stay on top of your real estate business. I set LionDesk up for REALTORS® so it offers max performance from day one. So many features for a great price. The interface is easy to learn, and come back to after a few days on non-use. Nice mobile app. Marketing section with emails/texts/tasks has quality content, easy to set-up. Owner and support staff really care and do a great job. Online help is thorough. I am super picky and vet CRMs completely. First CRM I've given two thumbs up, EVER!

Cons

Would love to see mobile app features expanded. LionDesk welcomes input from users and makes improvements based on them.

Response from LionDesk

Thank you for the awesome review Jennifer! We are so glad to hear you had a wonderful experience using LionDesk! David Says Hi! #ROAR

Replied 05/09/2019
Jay
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/08/2019

One of the Best CRM's that I'ved used

I'm staying on track with following up with clients is the best thing. I like how it is connected with products like ShowcaseIDX.

Pros

The simple prewritten emails and text messages that I can send individually or to the entire account.

Cons

The new version of the product is difficult to use. Video email does not get viewed.

Response from LionDesk

Thanks for the review Jay! And thanks for choosing LionDesk as your integrated CRM. #ROAR

Replied 05/09/2019
Thaine
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
2

2
Reviewed on 12/07/2018

eMail sent from LionDesk ends up in Client Junk Mail.

Client Database/Repository

Pros

User Interface and list of potential features (everything not included in base price)
Lead Emails include a copy of the original email.

Cons

LionDesk uses a third party email vendor (SendGrid) who does not directly support clients of Liondesk and the complexity of email delivery these days is beyond the skillset of most people including the LionDesk support staff.
I have multiple CRM and Real Estate applications that send emails to my clients/leads on my behalf without any issues such as; Top Producer, Follow-Up-Boss, Pro Agent Website, etc. and only my emails from LionDesk end up in the clients spam or juk email folders.
I have spent many hours working with Microsoft, Godaddy and Liondesk support trying to get LionDesk to succesfully send emails and have done everything in my power to configure everything correctly from DKIM to SPF to DMARC.
Below are a few things Liondesk can do to improve the likelyhood of email being received by recipients.
- If LionDesk/Sendgrid would provide the list-unsubscribe it would help,
- if LionDesk/Sendgrid would include a text copy with each email it would help.
- Align email domaikns so that DMARC can be checked.
- Provide sample DKIM, and SPF settings based off LionDesk settings instead of Sendgrid suppport links.

Without functioning email LionDesk is a crippled product.

Response from LionDesk

Thaine,
Thank you so much for your feedback. It is very appreciated. Feedback like this helps us develop LionDesk to be a better sales platform for our customers. Your concerns have been forwarded to the correct department.

Thank you again, and please do not hesitate to reach out for any assistance with LionDesk.

Replied 11/09/2018
CHARLES
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/07/2021

Great resource to have for real estate professionals.

great value, more features available than needed, but good to know its there

Pros

Included with realtor board membership, means lower overall cost

Cons

The learning curve was steep at first due to many features. But, once overcome, its great.

Alternatives Considered

Brivity CRM

Reasons for Choosing LionDesk

Value and features

Switched From

HubSpot Marketing Hub

Reasons for Switching to LionDesk

better value. included with relator membership, and similar in features
Brenda
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 06/09/2019

Something to roar about

Overall, I have liked that I can put in place a system to keep me more consistent with my follow up for people in my CRM.

Pros

I liked the ease of use. It has been easy to create email templates. It was easy to upload contacts and add additional contacts. It's easy to track activities and tasks.

Cons

I haven't been thrilled with the the transition to version 2. I really enjoyed being able to record a video directly in LionDesk on my laptop and send it via email to contacts. Now it's more tedious; supposedly the feature is still available on the mobile app but I prefer using the laptop. It's also a bit difficult to upload video. It has to be converted to mp4 and then often times I have to make changes to the file which compromises the quality of the video.

Response from LionDesk

Thank you for the review Brenda & for using LionDesk!
New features are being added weekly to V2.
Here's the link to vote new features up or down idea page: https://ideas.liondesk.com/?_ga=2.72509715.1209337476.1568056318-1782393413.1558633672

Replied 10/09/2019

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