--- description: Review of Sentrup Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Sentrup | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5207/ai-agents-for-customer-support/software) > [Sentrup](/software/555484/Sentrup) # Sentrup Canonical: https://www.softwareadvice.com.au/software/555484/Sentrup > Sentrup is an AI-powered customer support platform designed to automate website chat, knowledge base retrieval, and scheduling workflows. It is used by organizations such as clinics managing appointment bookings, service teams addressing repetitive inquiries, and agencies overseeing customer support for multiple clients. The platform enables instant responses to website visitors while allowing complex queries to be escalated to human agents when necessary. The platform uses vector-search technology to generate AI responses based on uploaded business documents. This ensures accuracy by retrieving information exclusively from custom knowledge bases containing FAQs, policies, and service documentation. It includes automated appointment scheduling with calendar synchronization, handling booking requests, availability checks, and cancellations without manual input. The system supports multi-tenant functionality, allowing agencies to manage separate branded widgets and knowledge bases for different clients through a single dashboard. When the AI encounters queries beyond its confidence level, conversations are seamlessly transferred to human agents with full transcript history. Sentrup includes analytics dashboards that provide insights into resolution rates, conversation trends, and operational costs across tenants. It features a website chat widget that integrates into existing sites and delivers responses in under two seconds. > > Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**. ----- ## About the vendor - **Company**: Sentrup ## Commercial Context - **Starting Price**: USD 0.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Sentrup is designed to scale alongside your business, offering a flexible, tier-based pricing model that accommodates everyone from solo founders to high-volume enterprise operations. We operate on a straightforward flat-fee monthly subscription model with no hidden overage penalties, allowing you to predictably forecast your customer support costs as you grow. Our pricing tiers include: 1. Free Plan ($0/month) Perfect for individuals, early-stage startups, and hobbyists who want to validate their product. It includes our core AI chat widget, basic knowledge base ingestion, and essential automated responses at absolutely no cost. No credit card is required to get started. 2. Starter Plan ($29/month) Designed for early teams and growing businesses capturing leads and validating support workflows. This tier unlocks advanced vector-search retrieval, calendar syncing for automated appointment scheduling, and increased monthly chat volume to handle growing customer inquiries without expanding your headcount. 3. Growth Plan ($99/month) Suitable for established businesses and agencies handling a steady stream of inbound support tickets. The Growth plan unlocks premium features like custom AI persona tuning, advanced analytics and KPI tracking, multi-channel integrations, and priority human-handoff routing to ensure complex queries are seamlessly transitioned to your live agents. 4. Business Plan ($249/month) Tailored for high-volume, enterprise-grade operations requiring advanced automation. This tier includes maximum knowledge base limits, API webhooks for complex internal routing, dedicated account support, and the ability to train the AI on massive datasets for near-instant, zero-hallucination ticket resolution. Relevant Information for Prospective Buyers: Free Version: We offer a completely free tier so you can experience the power of Sentrup's AI automation before committing financially. Custom Enterprise Needs: For businesses with unique scale, compliance requirements, or custom integrations, we offer tailored enterprise discounts and custom SLA packaging. Zero Hidden Fees: All plans are billed in USD with transparent feature limits. We believe in predictable pricing, so you'll never be surprised by unexpected seat-based licensing fees or usage spikes. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more ## Features - Autonomous Task Execution - CRM Integration - Conversational AI - Dashboard - Human-in-the-loop (HITL) - Knowledge Base Management - Natural Language Processing - Proactive Chat - Ticket Management ## Integrations (3 total) - Google Calendar - HubSpot CRM - WooCommerce ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [AI Agents for Customer Support](https://www.softwareadvice.com.au/directory/5207/ai-agents-for-customer-support/software) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/555484/Sentrup) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data