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description: Review of HelpDeskStar Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HelpDeskStar | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [HelpDeskStar](/software/556862/HelpDeskStar)

# HelpDeskStar

Canonical: https://www.softwareadvice.com.au/software/556862/HelpDeskStar

> HelpDeskStar is a ticket management system designed to centralize customer communication and internal task management within a single platform. It is used by businesses across various sectors, including online stores, service providers, government organizations, administrative service centers, and companies with active customer interactions.

The platform consolidates communication channels such as email, Telegram, Viber, WhatsApp, Instagram, Facebook, and Signal into one workspace. It automates ticket distribution among departments and employees, with configurable SLA monitoring to track response times. The system includes analytics and reporting tools to monitor employee performance, communication channel usage, and service quality. Features include customizable response templates, an internal knowledge base, AI-powered response generation, complete request history stored in customer profiles, and action logging for audits. Mobile access is supported, and administrators can configure user permissions for different departments.

HelpDeskStar also functions as a task management tool for internal operations. It allows organizations to assign tasks, set priorities and deadlines, and track team progress. Departments can be created within the system for automatic ticket routing. The platform supports electronic document management with numbered incoming and outgoing documents. Notifications are provided for SLA expirations, queue formations, and task updates to keep teams informed.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: HelpDeskStar

## Commercial Context

- **Starting Price**: USD 12.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Polish, Ukrainian
- **Available Countries**: Canada, Poland, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Generative AI
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Prioritization
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/556862/HelpDeskStar)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/556862-HelpDeskStar/> |
| en-AU | <https://www.softwareadvice.com.au/software/556862/HelpDeskStar> |
| en-GB | <https://www.softwareadvice.co.uk/software/556862/HelpDeskStar> |
| en-IE | <https://www.softwareadvice.ie/software/556862/HelpDeskStar> |
| en-NZ | <https://www.softwareadvice.co.nz/software/556862/HelpDeskStar> |

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