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description: Review of Tech-Support Pro Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Tech-Support Pro | Reviews, Pricing & Demos - SoftwareAdvice AU
---
Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Tech-Support Pro](/software/558176/Tech-Support-Pro)
# Tech-Support Pro
Canonical: https://www.softwareadvice.com.au/software/558176/Tech-Support-Pro
> Tech-Support Pro is OEM software designed to streamline technical support operations. The platform logs support calls by serial number, creating a database for case management and documentation. Support teams can access complete unit histories, including past interactions, repairs, and issues, aiding in diagnosing recurring problems. The software identifies patterns in equipment failures, enabling targeted solutions to improve reliability and reduce repeat calls. By centralizing support information, the platform eliminates fragmented records, enhancing collaboration and ensuring accurate data access. The serial number-based system connects each interaction to specific units, improving case management accuracy. Analysis of failure patterns supports data-driven decisions for product improvements and preventative maintenance, offering insights that inform development and quality assurance.
>
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.
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## About the vendor
- **Company**: Tech-Support Pro
## Commercial Context
- **Starting Price**: USD 149.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Tech Support Pro uses simple, flat-rate pricing: $149 per month, billed monthly, with no long-term contract required.
How Pricing Works
There is a single plan, and it includes everything. We don't split features across tiers, charge per seat, or gate modules behind a higher plan. One flat monthly rate covers your entire support team and every machine you track, whether you have 3 agents or 30.
What's Included at $149/Month
- Unlimited agent and supervisor accounts — add your whole support team at no extra cost as it grows
- Unlimited machines and customer records
- Machine lookup by full or partial serial number, with complete call history
- Call logging with status, warranty flag, and reason tracking
- Service history and parts tracking, with automatic warranty cross-reference
- A searchable Knowledge Base, tagged by machine model, with unlimited articles
- Escalation tracking with due dates, automatic overdue flags, and daily digest emails for supervisors
- Full browser-based remote support: screen viewing, keyboard and mouse control, and two-way file transfer, all peer-to-peer encrypted
- A full reporting suite with analytics, keyword trends, and exports to XLSX or PDF
- Warranty cost and cross-reference analysis, calculated automatically
No Hidden Costs
Because remote support is built in, you're not paying for it twice. Third-party remote-support tools like TeamViewer typically run an additional $50–$200+ per month on top of whatever support software you already have — that's already included in your $149/month here. There are no setup fees, no per-module add-ons, and no charge for additional agent or supervisor seats as your team grows.
Getting Started
No credit card is required to start, and there's no obligation to commit before you've tried it. Most teams begin by adding their currently active machines and customers, then log new calls in Tech Support Pro going forward — historical records can be migrated whenever it makes sense for you, so there's no disruptive, big-bang cutover on day one.
Billing \& Flexibility
Billing is monthly, and you can cancel at any time — there's no annual lock-in and no penalty for stopping. If your team size or machine count changes, your subscription simply continues to cover it, since pricing isn't based on either number.
Who This Is For
Tech Support Pro is built for OEM equipment manufacturers running an internal technical support desk — teams who need call history, service records, and institutional knowledge to live in one shared, searchable system rather than in spreadsheets or a single technician's memory.
Questions About Pricing
If you have an unusual team structure, need custom reporting, or want to talk through how the flat rate applies to your specific setup, reach out before you subscribe — we're happy to walk through it and make sure it's the right fit before you commit to anything.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, United Kingdom, United States
## Features
- Activity Dashboard
- Alerts/Escalation
- Customer Database
- Data Import/Export
- Knowledge Base Management
- Personalization
- Reporting/Analytics
- Secure Data Storage
- Ticket Management
## Support Options
- Email/Help Desk
- Phone Support
## Category
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
## Links
- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/558176/Tech-Support-Pro)
## This page is available in the following languages
| Locale | URL |
| en | |
| en-AU | |
| en-GB | |
| en-IE | |
| en-NZ | |
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## Structured Data