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description: Review of StrataDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: StrataDesk | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [StrataDesk](/software/558452/StrataDesk)

# StrataDesk

Canonical: https://www.softwareadvice.com.au/software/558452/StrataDesk

> StrataDesk is a multi-tenant service desk and help desk platform built for MSPs, IT service companies, and digital agencies that support many client companies at once. It was created by an IT services company for its own daily work, and it solves the two problems that generic help desks create for service providers: per-agent pricing that punishes growing teams, and shared databases that make client data separation impossible to prove.

True data isolation, by architecture

Every client you support gets their own space with a dedicated PostgreSQL database. Not a row filter, not a shared schema - a physically separate database per client, with per-client backups and per-client restore. When a client asks "is our data separate from your other customers?", you can answer yes and prove it. Offboarding a client is equally clean: their database is exported to standard PostgreSQL dumps and handed over, then verifiably destroyed.

Pricing that doesn't tax your grwoth

StrataDesk is priced per client space, not per agent. Unlimited team members on paid plans: hire your next technician without touching your subscription. Start free with one client space, upgrade when your client list grows.

Everything a service provider needs

- Ticketing with SLA policies: response and resolution targets per client, live on-track/overdue tracking on every ticket, kanban board and list views.
- White-label client portals: each client gets a branded self-service portal showing only their tickets, assets, and knowledge.
- Asset management with fully custom asset types and fields: track computers, printers, websites, network devices - or anything else your clients own, IT or not.
- Time tracking built into every ticket, ready for billing.
- Recurring plans: schedule recurring maintenance work that generates tickets per asset automatically, with signed webhook callbacks for integration and observability.
- Reporting per client: SLA compliance, workload, and billing-ready summaries.
- Role-based access control: one login for your technicians, per-client access mapping, platform and per-client admin roles.
- REST API with OpenAPI documentation, plus native integrations for Trello import, transactional email (Mailgun, SendGrid, Amazon SES, SMTP), and backup storage (Amazon S3, Azure Blob Storage, Google Cloud Storage, FTP/SFTP).

Migrate in minutes, not weeks

The built-in Trello import wizard connects to your board, maps lists to ticket statuses, and imports cards, checklists, and attachments in minutes - a real migration of 476 tickets with 469 attachments completed in a single sitting (public case study on our website). Setup is self-serve: from signup to first ticket in under 30 minutes, no mandatory onboarding fees, no implementation project.

Deploy your way

Use the EU-hosted cloud (data centers in Romania and Germany, GDPR-friendly, data stays in the EU) or self-host the entire platform with Docker on your own infrastructure - same product, your servers, cross-platform. Backups are encrypted with configurable frequency and retention.

Who it's for

Small and mid-sized MSPs, IT service companies, and agencies (1-20 technicians) that have outgrown boards, shared inboxes, or spreadsheets - and any team whose clients expect contractual SLAs, branded portals, and real answers about data separation. If you are one company supporting only your own product's customers, a classic help desk may fit better; if you serve many client companies, StrataDesk was built for exactly that.

Start free: one client space, three team members, no credit card. Early-adopter pricing for founding customers is locked for 12 months, and we migrate your existing data for free.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: StrataDesk

## Commercial Context

- **Starting Price**: EUR 0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English, Romanian
- **Available Countries**: Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland and 20 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Integrations (7 total)

- Amazon S3
- Amazon SES
- Google Cloud Storage
- Mailgun
- Microsoft Azure
- SendGrid
- Trello

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/558452/StrataDesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/558452-StrataDesk/> |
| en-AU | <https://www.softwareadvice.com.au/software/558452/StrataDesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/558452/StrataDesk> |
| en-IE | <https://www.softwareadvice.ie/software/558452/StrataDesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/558452/StrataDesk> |

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