About TherapyNotes

TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office. TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more. The solution also includes a billing module, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions. Users can create recurring appointments, set staff work schedules and send appointment reminders to the patients directly from the system. TherapyNotes is an HIPAA-certified application and complies with PCI standards for data security. All data is stored in a fully encrypted SAS 70 Type II certified data centers.
TherapyNotes Software - Welcome page
TherapyNotes Software - Client portal
TherapyNotes Software - Scheduling calendar
TherapyNotes Software - Intake note
TherapyNotes Software - Treatment plan
TherapyNotes Software - Progress notes
TherapyNotes Software - Welcome page - thumbnail
TherapyNotes Software - Client portal - thumbnail
TherapyNotes Software - Scheduling calendar - thumbnail
TherapyNotes Software - Intake note - thumbnail
TherapyNotes Software - Treatment plan - thumbnail
TherapyNotes Software - Progress notes - thumbnail

TherapyNotes pricing

TherapyNotes has a free version and offers a free trial. TherapyNotes paid version starts at USD 25.00/month.

Starting Price:
USD 25.00/month
Free Version:
Yes
Free trial:
Yes

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TherapyNotes Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.7
Customer Support
4.8
5 reviews of 706 View all reviews
Madison (Madi)
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/01/2020

Phenomenal Customer Care!

Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!

Pros

+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

Cons

-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)

Alternatives Considered

TherapyAppointment and SimplePractice

Reasons for Switching to TherapyNotes

The easy to use interface allowed for a quick transition to private practice, which made one less stressor on my plate. Greatly appreciated! I also valued the service providers, especially Heather, for helping me to navigate billing in a prompt and manageable way!

Response from TherapyNotes

Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!

Replied 20/01/2020
soon kit
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 08/06/2022

default collaboration tool for medical services

Good smooth interface

Pros

Cloud based, easy to use, improve efficiency and let users / business focus on primary tasks while leaving such medical history records handling to TherapyNotes

Cons

More features for forward-looking post pandemic usage. More health enriching, advisory features for busy users post pandemic

Alternatives Considered

Google Workspace, SimplePractice and TheraNest

Reasons for Switching to TherapyNotes

Easy to understand product, on-point for usage
Marcia
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
5

3
Reviewed on 07/03/2021

TherapyNotes is strong overall but has numerous problems it hasn't addressed since its...

I wish I had started with a different program. I am not satisfied. I am not all that computer literate and just want something that gets the job done, and I'm too entrenched (and lazy?) to go to something else like SimplePractice.

One more complaint: I have been a psychologist for over 25 years. I don't need the condescending ways that TherapyNotes literally PREVENTS YOU from, rather than cautions you about, doing certain notes out of order. Cautioning is a superb idea. We all get sloppy. Preventing is something altogether different. If I got a lecture (which I did) from someone who received their clinical psych PhD from my alma mater,UCLA, I might not be offended by the condescending tone I received when the woman informed me about the "golden thread" for conceptualizing clients. There was no "we chose to...." They are RIGHT.

And another: you can enter a considerable amount of information, especially in billing, and then be told it can't be stored because it isn't properly allocated, or whatever. Can't they store it and flag it so you can return? I've wasted a lot of time here. There's no way to know in advance that you'll lose the information until you go to save it.

Pros

I like the electronic billing feature and the fact that it receives and allows recording of Electronic Remittance Advice from payers; the scheduling feature; ease of entering initial billing information from electronic ERAs (though there are other huge problems with billing); some aspects of the notes section; customer support by phone (but not via email); hours available for phone support, including weekend; other areas I'm not thinking of at the moment. Even though I can't recommend it, I do think it has many strengths.

Cons

(1) The billing area has countless flaws that my husband, a software developer on Mac and Windows for nearly 40 years, has called to their attention to no avail. When I note these weaknesses, they sound like it's the first time they've heard about it and "pass it on to their team." If you work with Medicare clients or clients who rely on two insurers, watch out. Most Medicare patients have secondary insurance that does not show up in the billing area so that you basically have to use a cumbersome process to enter secondary payment, and it's not immediately clear who paid what, as payments by each don't show up side-by-side in Billing, each associated with the proper payer. If you aren't a provider for the secondary, you have to use a "trick" to enter it. It is not intuitive overall. (2) While phone support is good, email is poor. I write in thorough explanation of the problem so that it can be solved in one go. Most times I write to them, I get a condescending first response that blows me off and requires another complex email essentially conveying the same information. (3) There is no manual. They've been in business too long for this. (4) The articles don't cover enough. For example, I entered "set place of service." Sounds easy, but no hits. (5) They put a lot of resources into tele-therapy when the pandemic hit, which appeared to divert programmers. They make lots of money; why not hire more?

Response from TherapyNotes

Thanks for your feedback. We'll be reaching out directly, particularly so we can clarify what billing issues you're seeing.

1. We're unaware of what flaws you're referring to but, hope to learn more. We do have some improvements coming out soon to improve secondary insurance, so hopefully this will address your concern.
2. We will look into why you received poor email support. The people that answer email are the same people that provide stellar phone support.
3. We have no plans to have a printed manual. The Help Center (support.therapynotes.com) is our digital manual.
4. If you can't find your answers in the help center, please call for support and we'll help out. We are readily available. I agree there's an opportunity to add more content.
5. We didn't divert anyone to work on telehealth. There are 6 development teams, one of which was already working on Telehealth. We are always hiring more developers.

Replied 10/03/2021
Verified Reviewer
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/06/2022

TherapyNotes is SPECTACULAR!

I absolutely love TherapyNotes as a practice management system for behavioral health. The system was very easy to learn, offers integrated telehealth and billing, billing support if that’s not your forte, options for solo-practitioners and groups, and most importantly in my opinion, the Customer Support Team is STELLAR, with broad times of availability. It’s exactly what I was looking for when I first started my private practice. I highly recommend TherapyNotes to any behavioral health providers in the market for a great, easy-to-use electronic health record system.

Pros

The Customer Support Team is STELLAR!!!!

Cons

Nothing after several years of using it.

Alternatives Considered

SimplePractice

Reasons for Switching to TherapyNotes

TherapyNotes offers a discount to NASW members, plus had all of the features I needed, including some I didn’t realize I needed!
Corey
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 03/08/2022

Excellent Customer Service Experience

Overall, my experience has been positive. I had one customer service call that left me less than enthused, but when I had my more recent call, the tech was not only helpful with regard to the known things the product can do, but helped me figure out a solution to my issue by using her test system to see how changes impacted the system. Her trouble shooting skills were excellent and appreciated.

Pros

My rating is based on what I felt was an excellent customer service experience with their tech help team. The member with whom I interacted was not only knowledgeable about the product, she demonstrated a problem solving aptitude which greatly helped me find the answers I needed. She was helpful throughout the process and provided excellent notes to help me implement the solutions at which we arrived.

Cons

Regarding Therapy Notes in total, I have my frustrations with the system, particularly around reports and getting information out of the system (although I admit that may be somewhat user error/ignorance at play).

I wish it had a check-in feature and a better "appointment count" process than the note count. I wish certain reports were tied to the actual date of the appointment and not things like "when the note was completed" or "when the payment was input."

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