TherapyNotes, LLC

Pros

Everything is in one easy spot. I can schedule an appointment, do telehealth, take notes, and bill all in the same platform. You don't really need anything else when using TherapyNotes, LLC. It keeps track of everything for you. Making the work load so much easier.

Cons

The price is very high. Custumer support was also hard to reach the first time I tried to contact them.

Pros

The ability to customize the notes template

Cons

There isn't anything bad, still learning new things everyday

Pros

The updated interface was visually appealing and made it easy to navigate. The organization of the system was helpful in maintaining patient records.

Cons

We often had to customize our own forms and documentation because the software was created with Mental Health therapy in mind and our company provide Speech Therapy. When we added another discipline (Occupational Therapy) to our practice, the billing became very disorganized. It was difficult to keep accounting records of each discipline clear and separate.

Pros

I love the ease of use, and the client portal. I can easily send things to my clients in this virtual day and age. Customer support is stellar.

Cons

Can't make customizable progress note forms, but the one they have is perfectly fine. I'm just anal

Pros

I like the ease of the system and readability

Cons

I feel there are many things that could be improved. Reports and data collection is almost non existent. tracking and reporting for missed appointments is extremely difficult, billing secondary insurances is not an easy process, areas for notes and memos are not clean, I wish you could change appointment color based on different things such as checked in or canceled.

Pros

It is a customizable EHR which is what I was looking for.

Cons

It was hard to set up, there is a learning curve, difficult to navigate initially.

Alternatives Considered

Reasons for Switching to TherapyNotes, LLC

Pros

The price point initially seemed lower for a smaller or newer private practice.

Cons

It was more difficult to navigate than other similar softwares I have used.

Pros

I like that i didnt have to have 2 separate softwares for behavioral/ mental health

Cons

The pricing. They do by clinician and it should be by practice

Pros

I liked how easy and fast it is to learn

Cons

Not anything that I didn't like about it.

Pros

Its simple to use and seems pretty straight forward

Cons

It didnt have as many of the bells and whistles as other softwares.

Pros

I like everything about therapy notes. Suggestions of changes and additions are listed below.

Cons

The scheduling view is not good with the amount of providers we have. We are unable to view all providers on the schedule at one time.

Also would like the ability to compete forms on a clients behave with the client in session.

The forms should be able to be downloaded in PDF format and printable format.

The ability for 2 Supervisors’s to sign off on clinical documents when needed.

We need The ability to not allow counselors to delete a task on their to do list. Only supervisors or practice admins should be allowed to do this.

Alternatives Considered

Reasons for Choosing TherapyNotes, LLC

Switched From

Reasons for Switching to TherapyNotes, LLC

Pros

TherapyNotes is a straightforward platform that makes it easy to complete notes, keep track of scheduling, and manage billing. What I like best though, is their customer service. They are so easy to access and have been incredibly helpful!

Cons

Initially there were a few features (like being able to customize forms) that TherapyNotes did have, but they are continuously updating their platform and have added these features!

Alternatives Considered

Reasons for Switching to TherapyNotes, LLC

Pros

The getting started videos are great. Customer support is in the USA!!!!!! They spend as much time as needed and they are encouraging. The credit card processing is the best I have ever used. Their Golden Thread Method leaves no stone upturned. The telemed is much better then the competition. I would highly recommend this platform.

Cons

it does not track external authorization which is highly needed to EAP session

Pros

24 hour customer service that is second to none!!

Cons

Lost one feature that they are working to bring back - Insurance Eligibility button.

Pros

Coming from community mental health, where EPIC was our EHR, getting to use Therapy Notes when I moved into private practice was a god send! I love that it's so simple and easy to use. I am not good navigating technology so this was PERFECT for me. I had done a trial with Simple Practice prior, but there was just too much going on for me, and it left me very overwhelmed.
Therapy Notes also has THE BEST customer service. They are available 24/7 and they provide VERY quick responses. Their responses are not scripts, they personalize each responses (if you contact via email), and their customer service reps are very knowledgeable and actually know and understand their software! Their help is actually helpful!

Cons

I can't find a single thing that I don't like about Therapy Notes! Maybe having more color options for the calendar. Lol.

Pros

TherapyNotes has fantastic customer service. You may wait a few minutes to talk to a real person, but they are patient and kind and help you with issues (even those that are due to user error).
Also, TherapyNotes has made billing insurance and recording payments SUPER EASY. I don't think I would have continued on my own without this support!!!

Cons

I wish that TherapyNotes could bill secondary insurance providers and I would like to see more customization in the templates for notes.

Pros

The ease at working within the system is a great feature. It’s very user friendly.

Cons

Right now, w the upgrades, the video portion is a challenge.

Pros

The lay out of assessment, progress notes, calendar, reminders, support team. Educational library. Updates,

Cons

I wish I had known about this electronic system earlier.

Pros

Clear, communication, helpful and always there to answer questions and get issues resolved. Platform is ever evolving.

Cons

At times, there may be glitches in the system or unexplainable errors that are expected for computer-based programs

Pros

Well integrated product that is relatively easy to implement and use.

Cons

Some of documentation/charting workflows are rigid and To Do list personalization is limited.

Pros

The EHR is already fantastic, but it is also continually evolving to be even better. Customer support has always been friendly, professional and helpful.

Cons

I wish I had not waited so long to get connected to Therapy Notes. It has make my practice more efficient and streamlined so many of the tasks that used to be a pain.

Pros

It keeps me very organized and provides my clients with a user friendly and professional platform.

Cons

I really can't think of anything that rises up to the level being a complaint.

Pros

They make it easy for me to enter clinical notes as I can autofill where needed.

Cons

Recent changes to the interventions section.

Pros

Not once have I felt "alone" in setting up and using TherapyNotes. Any time I have a question or concern, the customer service reps are quick to respond. They always seem to have an answer and I have not been disappointed yet. They are quick, efficient and friendly.

Cons

Complaints from me are not a thing. I have been very satisfied with TherapyNotes. They are always improving and changing things to make it better and meet my needs.

Pros

I love the discount and pricing of the actual program. Also, the to-do list feature saves me so much!

Cons

costumer support isn't my favorite but its not bad

Pros

It makes writing case notes a breeze for mental health practitioners. It allows me to store all my case notes in one convenient place. This makes it really easy to access them whenever I need to and it also allows me to quickly filter through them to find any specific note I need to access.

Cons

The price is quite steep for solo practitioners.

Pros

I loved the ease of set up. The importation of patient information from another EHR was quick. They have a to-do list on the initial screen that walks you through each step to set everything up as well. It assures you do not forget anything. When you log in the to-do list will appear so you can stay on top of tasks. I loved the integration of telehealth into the system and the charting template. You can also easily upload and share documents with patients. The customer service is great. They are really responsive and follow up to make sure that everything is good to go. They also personally reached out to see how I was enjoying the EHR which was nice. What I was really impressed with was how fast they set up the e-Rx and EPCS features. It takes other EHRs forever to get this done, especially the EPCS but they set both up in less than a week. They also assisted with setting up the PMP for my state. You can add multiple locations if you practice in more than one place which is really neat.

Cons

The cost of the e-prescribe feature. At the time of this review it is currently $65/ month in addition to the base cost of the EHR. This is expensive compared to similar softwares. They should consider a one time set up fee for EPCS and lowering the cost of prescribing.

Alternatives Considered

Reasons for Switching to TherapyNotes, LLC

Pros

Very user friendly on both the clinician and client end. Affordable, especially for a smaller practice. Support team was great! Very responsive and helpful.

Cons

I wanted forms that were more customizable. This was the biggest reason that I changed platforms. I appreciated that the standard forms included necessary information, but they were not customizable enough for my specific niche/client population.

Alternatives Considered

Reasons for Switching to TherapyNotes, LLC

Pros

Great therapy note template. Ease of charging copays to client. Easily pull in intake information, however some of the intake is pyschotherapy based and not medication provider based.

Cons

Medication provider notes are all free text. The system constantly lags no matter what intenet connection I use or that I clear my internet history and cache daily. Tech support tells me that the lag is me and my connection. Sending prescriptions is a nightmare, the tab to aend prescriptions will disappear and then reappear and then that tab takes 2-3 minutes to load. Then if a prescription does not go through since this does not communicate with therapy notes there is no notification.

Pros

I have used TN for 10 years without one single negative experience. The customer service is incredible, fast, through answers to any issue. This was especially appreciated when I opened my private practice and was using TN for the first time. The customer service has remained excellent in my ten years as a customer. Scheduling, EMR, billing and accounting are just so easy, anyone can do it.

Cons

The only thing I wish they would add is an automatic transfer of discontinued medication into a past med trial section. That would be really helpful, so that you don't have to review your notes to see what your prescribed in the past.

Pros

I had already been using it as an agency employee provider, and when I decided to do my own practice where I am the admin and the provider, the customer service assistance I received both for set-up and ongoing admin tasks has made it possible for me to do this without needing to hire an additional person to handle billing, scheduling, etc...
I love the Portal support for Outcome Measures as well as for HIPAA compliant document use and registration process.

Cons

It took a minute for some forms to be set up in the Portal, but now everything I need is there!

Pros

Secure messaging was just added.
Customer service is very helpful and prompt when assistance is needed.

Cons

Billing, billing billing. It’s not user friendly at all. Claim scrubbing isn’t as good as other services. Too many extra steps need to be taken to make corrections. No secondary claim billing. Slow about adding features. Secure messaging could be upgraded. Clients can schedule with anyone in the office and there is no option to change this. Did I mention billing?

Pros

The platform has been relatively easy to use and cost effective. They do have glitches at times where the telehealth platform doesn’t work. I know it’s their platform because I am able to leave and use zoom or Psych Today with ease when this happens.

Cons

TherapyNotes has not handled the situation with Change Healthcare in a way that makes business sustainable for providers. They have waited to change clearinghouses when other EHR’s have been able to do it all due to their ancient coding and inability to pivot as every other EHR in the country did in days or just a week or so following the attack. When voicing our opinion about how they continue to charge us our monthly fees while not providing the service we need and signed up for they refuse to take ownership of the issue and are trying to silence us from voicing our opinions on the matter. I have been blocked from their facebook group for bringing attention to the issue. They continue to make promises that they are working on the inability to file claims through their platform yet there is no solutions. Other software platforms are doing it and have been. This business is doing just fine taking our money for monthly subscriptions while we individual providers continue to struggle. They cannot be trusted.

Pros

I LOVE EVERYTHING ABOUT THERAPY NOTES, BUT THE BIGGEST THING IS THEIR CUSTOMER SERVICE IS EXCELLENT AND BEYOND, AFTER CONTACTING THERAPY NOTES THE REPRESENTATIVE WILL FOLLOW UP WITH AN EMAIL ABOUT YOUR CONVERSATION.

Cons

I CANT THINK OF ONE THING I DO NOT LIKE ABOUT THERAPY NOTES, I HAVE ENCOURAGED OTHERS IN THE SAME FIELD TO MOVE OVER TO THERAPY NOTES AND WILL CONTINUE TO DO SO

Pros

The salesman was very knowledgeable and I liked that it was only for mental health. There are many features such as the telehealth, credit card processing and the client portal that was very attractive.

Cons

They sold me on Therapy Notes with one price, then they back tracked on some pricing for supervisors. I complained and then they honored the original sale. Then before I had it for 30 days, they raised all the prices and went back on the original deal of not charging for supervisors. I have complained and they are sorry for my frustration but it remains the same - they sold me pricing on the software and then changed it all within 30 days. I am not happy.

Pros

Build in telehealth system
Appointment reminders by email and SMS

Cons

Outdated medication database for psych meds, no none psych med selection
Outdated ICD10 codes
Outdated possible diagnosis for medications
E-prescribe and progress notes are not linked
Poor and limited selection of medical conditions
No lab integration
Very limited outcome measures

Pros

TherapyNotes makes clinical documentation very simple. The templates are easy to use and customize if needed. The information flows from intake, intake note to treatment plan and progress notes. I don't worry about missing an insurance requirement.

Cons

I've been challenged with part of the billing process especially when it comes to deductibles and insurance readjusting payments.

Alternatives Considered

Reasons for Choosing TherapyNotes, LLC

Switched From

Pros

The company continues to grow, expand its' services and scope, without losing their outstanding level of customer support. Like many other senior clinicians, we have had to adapt to electronic medical records systems and billing after years of handwritten forms. The conversion has been daunting . When I changed billers last year, the fact that she could administer through TN actually deducted a percentage from her monthly fee. I am in the process of assisting patients in creating portal accounts so that I can use their telehealth platform. I've been with doxy.me for years and
am not exactly pleased with their product.

Cons

Notes have to be completed before claims sent. This isn't always practical, although it does help with motivation to stay in front of charting. I wish it was easier for patients, especially elderly ones, for them to use the Telehealth without setting up an account. That in itself is a barrier.

Pros

It is so very easy to use and the support staff has been the best I have ever used. Whether I am emailing or talking over the phone, they listen and are able to answer my questions with ease. They are always updating their product and listen to users when we have ideas or suggestions.

Cons

I have 2 cons to using this product. One is the lack of secondary billing, though I know they are working on it. The second is the lack of ease in trying to have a non-therapist or non-therapy related events through the platform. I have a yoga teacher on staff and I would love to be able to incorporate her schedule into the platform. I offer Reiki sessions and struggle to find an easy way to get someone set up and scheduled.

Alternatives Considered

Reasons for Choosing TherapyNotes, LLC

Switched From

Reasons for Switching to TherapyNotes, LLC

Pros

I love the intuitive structure of TN and the prompts that make everything easy to set up. TherapyNotes support desk is the absolute best I have ever encountered in any capacity or task. TN makes it easy to expand your practice and grow in ways that need business support without taking away from clinical time. I love the ability to give some transparency to the therapist that chose to work in my group. TN really makes running a large group practice possible without breaking the bank or losing clinical time (or my mind).

Cons

That every issue I have to call support desk for is a USER ERROR!!!!
One thought I had was that other therapists in my group practice can see each others revenue report. I love I can bring this up to TN and they add it to the list of things they work on - TN has made updates that I have requested in the past and it's so lovely.

Alternatives Considered

Reasons for Choosing TherapyNotes, LLC

Switched From

Reasons for Switching to TherapyNotes, LLC

Pros

Ease of use and immediate contact with person for any questions about the product. Superior customer support.

This is an excellent product that offers scheduling options, encounter notes, file storage, clearinghouse EDI, ERA, patient messaging, telehealth video, and superior support. It's excellent.

Cons

NA. This is an excellent product that offers scheduling options, encounter notes, file storage, clearinghouse EDI, ERA, patient messaging, telehealth video, and superior support. It's excellent.

Pros

I like how templates for notes are transferable to subsequent notes

Cons

I wish the intake note was more comprehensive and directive; rather than just open text

Pros

They keep adding more features to make the platform robust and meeting all of our practice needs.

Cons

In the past, was quite frustrated with not being able to upload client insurances cards, ROIs, and and not having built in patient messaging, but all of these issues have been addressed.

Pros

TherapyNotes is easy to use, with just the right options to make it ideal for everything from adding a client or clinician to the system, designating who has access to specific clients' records, selective individualized two-factor authentication, dropdown menus, and the ability to incorporate the text of previous notes into one's current note. I also like the ability to be able to easily upload and download documents.

Cons

The only think that TherapyNotes could do better, in my opinion, is create a subfolder system. All of the uploaded files appear in a column, and one can name the documents anything one wants. However, I would prefer that all of the uploaded documents of a particular type (e.g., assessments, progress notes, other notes) were in separate folders.

Pros

None as of lately. They have changed everything that they started with.

Cons

Absolute garbage! 2 days the eRx doesn't work. Waiting in a queue will easily take 45-60 mins. Website has been glitching for months. No compensation or sincere apologies for wasting our time. It used to be good when it started now they just seem greedy for cash and up charge for everything with no customer service. We are moving to another platform. SO disappointed. You will be wasting your time which is money so don't just judge them by price.

Pros

TherapyNotes makes my life as a therapist and practice owner easier. Easy to customize (most) forms (and the ones that are less customizable it seems they are updating to make more so!). I find the charting to be very user-friendly, and, if you're billing insurance, they include within their documentation everything that insurance companies would require. And if I ever have any questions, the customer service is truly remarkable - very knowledgable, wonderful follow up and follow through, and I have never once spoken with someone where I felt like I was someone inconveniencing them or they hated their job (which, sadly, can happen with a lot of customer service!).

Cons

I honestly don't have any major complaints. The most recent treatment plan update is a bit cumbersome but they put out an announcement that they were getting that feedback and were making improvements immediately.

Alternatives Considered

Reasons for Switching to TherapyNotes, LLC

Pros

The user friendliness of therapy notes and the expectational support team that is always so kind and helpful makes this EHR the best in the business. They think of everything, response with a detailed email about what you talked about in a call, they send step by step screen shots in case your find yourself in need of help again. You never feel "alone" with the customer services staff of therapy notes.

Cons

I really cannot say there is anything I do not like about TherapyNotes. It is a full package. I would rate it 10 out of 10!!!

Pros

Reliable, Secure, Comprehensive, and always adding new features. The Customer Service is the best I have ever experienced with any company ever! Wouldn't ever go anywhere else!

Cons

None, everything with TN is great! No complaints!

Alternatives Considered

Reasons for Switching to TherapyNotes, LLC

Pros

Overall quality with the software and support team

Cons

Cannot think of any at this point in time

Alternatives Considered

Reasons for Switching to TherapyNotes, LLC

Pros

I love therapy notes. I transitioned just before the pandemic (thank god) and it made it easy to maintain my notes and do my billing no matter where I was seeing clients from. The support staff is absolutely fabulous - they are responsive and knowledgeable. A rare find in this day and age!

Cons

There really isn't anything to complain about...