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About WellnessLiving
WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management.
WellnessLiving features online booking which allows students to book classes online in available time slots. With automated reminders, users can send email and text reminders to students so that they are aware of their class time.
WellnessLiving features an online store, which enables users to list their courses on business websites. This functionality allows students to register for courses and make online payments for class fees and merchandise.
WellnessLiving features campaign management which enables businesses to send automated email and text campaign messages for targeting customer acquisition and retention.It also offers a mobile application for Android and iOS devices.
WellnessLiving offers services on a monthly subscription basis that includes support via email, phone and through online demo videos and knowledge base.
WellnessLiving pricing
WellnessLiving does not have a free version and does not offer a free trial. WellnessLiving paid version starts at USD 99.00/month.
Starting Price:
USD 99.00/month
Free Version:
No
Free trial:
No
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WellnessLiving Reviews
Feature rating
5 reviews of 502
View all reviews
Colleen Michelle
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 16/05/2024
I am a fan.
Very good product with excellent support. I am grateful to them
Pros
The customer support is best in class. I have question that need a response immediately. They are very quick to respond.
Cons
I have no complaints about the software or the staff.
Response from WellnessLiving Systems
Hey Colleen Michelle,
We’re thrilled to hear that you are a fan! 😊 As you know, we’re all about providing immediate assistance whenever you need it, ensuring that none of your questions go unanswered.
We understand your concerns with Mindbody during the challenging times of COVID and their deceptive cost structure. We have had many, MANY customers transition over to us from Mindbody over the years. At WellnessLiving, we pride ourselves on being an affordable and transparent alternative. We ensure your business runs smoothly with our 24/7 customer support, all without any hidden costs.
Thank you once again for choosing WellnessLiving. We are grateful for your support and look forward to continuing to serve your needs with our top-notch solutions and service.
Take care,
Anthony S (Customer Advocate)
Replied 16/05/2024
Dana
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 25/10/2024
Great Service
Since using Wellness Living, I am pleased with the customer support and the way the support staff listens to clients for software changes.
Pros
The customer service is fantastic. The staff listens and assists with all questions and concerns.
Cons
Occasionally it is difficult to speak directly to support staff.
Response from WellnessLiving Systems
Hey Dana!
Thank you for the fantastic feedback! We’re thrilled that you’re enjoying WellnessLiving and that our customer service has met your expectations. Making the switch from Mindbody can be a big transition, so we’re glad to provide you with a reliable, easy-to-use, all-in-one platform that’s designed to simplify your operations.
We know how important it is to have support when you need it, and unlike other platforms, we’re committed to being here 24/7. Whether it’s by phone, email, or through our AI assistant, Isaac, help is always within reach. Your feedback about reaching support staff is valuable to us, and we’re here to ensure you get the assistance you need every time.
Thank you for choosing WellnessLiving—we’re excited to support your journey every step of the way!
All the best,
Anthony S. (Customer Advocate)
Replied 05/11/2024
Jared
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
1
Reviewed on 04/11/2024
Wellness Living Review
Very poor, if a zero-star review was possible that is what i would give. It is very unfortunate when in a customer service-based situation, that the customer has to put in as much work as you do with WellnessLiving. The cost of the subscription does not relate well to the service you receive. In every situation I have ever experienced with wellness living, I have had to call back every single time I was told I would be contacted about important matters, and when I mentioned the times it would work to be contacted, those were rarely respected.
Pros
At face value, it looks like wellness living has all of the services that would make up a great company
Cons
- Very poor inter-company communication
- support workers promise things they can't actually promise
- Inconsistency between merchant teams and support workers in terms of action and communication
- there is always a chain of command problem, every issue needs to a "managers review", no employee you talk to on the phone seems to have the authority to tell you anything or do much for you other than tech support.
- Very difficult to communicate via english with anyone that i get connected with through the company (i believe this is where most of the errors and breakdowns occur)
- Severely overpriced considering other options out there (the subscription costs are very high, currently saving over $1000 a month with new system and software that includes app, website, backend software for client data etc.)
- Issues and concerns do not get dealt with in a timely manner, call at inconvenient times no matter how often you tell support workers your schedule (speaking as a business owner wearing every hat of the business)
Response from WellnessLiving Systems
Hi Jared,
Thank you for sharing your honest feedback. We’re genuinely sorry for any frustration you’ve encountered with our support and communication. Our goal is to provide a reliable, all-in-one solution with accessible support, and it’s clear we fell short in your experience.
We’re continuously working to enhance communication across departments and streamline issue resolution for our clients. A senior member of our Customer Excellence team will be reaching out to provide additional support and ensure your concerns are addressed.
Your insights are invaluable, and we’re committed to improving your experience with WellnessLiving.
All the best,
Anthony S.
Replied 14/11/2024
Carl
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 08/11/2024
Good software, but beware the processor, Paragon.
We've had our issues with them, but have found work arounds. The way they do financials is a bit frustrating. (e.g. if a members dues of $20 doesn't go through 2 times and clears the 3rd time it'll show a total of $60 and not $20)
Pros
The product does everything you need it to do without having to pay for features like mailing members. There's a small cost for texting members. It's easy to let members signed up for a class know of any changes.
Cons
The biggest detractor is their processor, Paragon. They treat debit cards the same as credit cards even though it's against Federal regulations (The Durban amendment). With the software I find it odd that a member on a month to month membership has to have an end date for their membership. The only time there's an end date is when they decide to cancel.
Response from WellnessLiving Systems
Hey Carl!
Thank you for your feedback! We’re glad WellnessLiving has been easy to use and that features like class notifications help your business run smoothly without extra communication costs. Our goal is to provide an affordable, all-in-one solution that simplifies client management and supports growth.
We understand your concerns with Paragon as the payment processor, especially regarding transparency in fees. Please know we’re here to support you and can provide guidance on any billing complexities.
Switching from Mindbody is a big step, and we’re dedicated to offering reliable, 24/7 support. If you’d like to discuss any issues further, feel free to reach out anytime to [email protected] – we’re here to help.
Thank you for choosing WellnessLiving!
Anthony S.
Replied 12/11/2024
Crystal
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 14/11/2024
you want WellnessLiving as your business software platform!
I can't say enough good things about WellnessLiving! The platform is incredibly user-friendly, making it a breeze for both business owners and customers. They went above and beyond by helping me create my own mobile app, which has been a game-changer. The customer service is top-notch with amazing communication. Their team ensures you understand every aspect of the software and are always just a phone call, email, or message away. Plus, they're genuinely interested in any suggestions for future improvements. Knowing that my recommendations are valued and considered for implementation is a huge bonus. Highly recommend!
Pros
The communication and ease of learning the platform. As well as, having a personalized business mobile app.
Cons
No cons thus far, they listen to the needs of their consumers.
Alternatives Considered
VagaroReasons for Switching to WellnessLiving
WellnessLiving was able to meet the needs of a small and growing company.Response from WellnessLiving Systems
Hey Crystal!
Thank you for sharing such a glowing review! We’re delighted that WellnessLiving has been a positive addition to your business. Our user-friendly platform and dedicated customer support are designed to make running your business seamless. It’s fantastic to hear your personalized business app has been a game-changer—helping businesses like yours thrive is what we’re all about!
We’re also proud to prioritize customer feedback, using your suggestions to drive improvements. We stand out from the competition by providing an all-in-one, easy-to-use solution tailored to small and growing businesses, backed by 24/7 support to help you attract, convert, and retain clients.
Thank you for recommending us—we’re here to support your success every step of the way!
Anthony S.
Replied 27/11/2024
