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description: Review of ResolveCX Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ResolveCX | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [ResolveCX](/software/565390/ResolveCX)

# ResolveCX

Canonical: https://www.softwareadvice.com.au/software/565390/ResolveCX

> ResolveCX is an AI-native resolution governance platform, built from the ground up around AI rather than adding it to a legacy system, using intelligent classification, routing, summarisation, sentiment analysis, agent assistance, SLA risk detection, and automation to manage complaints, cases, escalations, problems, and incidents from intake through resolution.
The platform streamlines end-to-end complaint and escalation handling by automatically classifying issues, recommending actions, and routing cases to the right teams based on severity, SLA, and business rules. This reduces resolution times, eliminates bottlenecks, and ensures every customer concern is handled consistently and professionally. As a result, organisations see measurable improvements in customer satisfaction, advocacy, and long-term loyalty.

ResolveCX strengthens brand reputation by creating a single, transparent system for issue management where every action is logged, every SLA is tracked, and every resolution is backed by data. Leaders gain real-time insight into systemic issues, enabling faster remediation and proactive service improvements. In regulated industries, ResolveCX supports compliance and legal obligations by providing full audit trails, structured workflows, controlled access, and retention aligned to governance requirements.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: ResolveCX Global

## Commercial Context

- **Starting Price**: USD 15.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, France, Germany, United Kingdom, United States

## Features

- AI Copilot
- Audit Trail
- Case Management
- Customer Complaint Tracking
- Issue Management
- Live Chat
- Monitoring
- Real-Time Updates
- Routing
- SSL Security
- Service Level Agreement (SLA) Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software)
- [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/565390/ResolveCX)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/565390-ResolveCX/> |
| en-AU | <https://www.softwareadvice.com.au/software/565390/ResolveCX> |
| en-GB | <https://www.softwareadvice.co.uk/software/565390/ResolveCX> |
| en-IE | <https://www.softwareadvice.ie/software/565390/ResolveCX> |
| en-NZ | <https://www.softwareadvice.co.nz/software/565390/ResolveCX> |

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