About Really Simple Systems CRM

Really Simple Systems is an easy to use cloud CRM system designed for small and mid-sized organizations, yet also perfect for larger teams. There’s a customizable Sales CRM, plus options for Marketing and Service tools and integrations - so everything is in one place, enabling great team collaboration and customer relationships that drive sales growth. Our CRM system is designed to grow with your business. There are 4 price plans; Free, Starter, Professional and Enterprise, offering easy solutions that will work for your business. Our customer support is totally free of charge and you'll find lots of self-service resources so you can get the most from your CRM. Our integrated CRM and marketing solution lets you build campaigns and send emails directly from your CRM, using your data to personalize and segment. New leads can be captured from your website and assigned to sales staff to follow up. Or you can add them directly to an automated marketing campaign, letting you work smarter. The stats package means you can monitor the leads, opportunities and value of closed deals, then track the ROI for each campaign, and optimise your marketing spend.
Really Simple Systems CRM Software - Sales Dashboard
Really Simple Systems CRM Software - Company Accounts with Help Drawer open
Really Simple Systems CRM Software - My Tasks
Really Simple Systems CRM Software - Calendar View
Really Simple Systems CRM Software - Listing Report Builder
Really Simple Systems CRM video
Really Simple Systems CRM Software - Sales Dashboard - thumbnail
Really Simple Systems CRM Software - Company Accounts with Help Drawer open - thumbnail
Really Simple Systems CRM Software - My Tasks - thumbnail
Really Simple Systems CRM Software - Calendar View - thumbnail
Really Simple Systems CRM Software - Listing Report Builder - thumbnail

Really Simple Systems CRM pricing

Really Simple Systems CRM has a free version and offers a free trial. Really Simple Systems CRM paid version starts at USD 14.00/month.

Starting Price:
USD 14.00/month See pricing details
Pricing Details:
Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans. View Pricing Plans
Free Version:
Yes
Free trial:
Yes

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Really Simple Systems CRM Reviews

Feature rating

Value for Money
4.5
Functionality
4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 311 View all reviews
Chris T.
  • Industry: Management Consulting
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/10/2018

Cost effective CRM for small business

We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.

Pros

Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP.

They have a responsive team and have constantly improved the CRM over the years.

Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require.

The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes.

The marketing module has been a significant driver for new business, and again is very cost effective.

The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record.

The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required.

Document storage is straightforward with drag & drop functionality.

Cons

Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

Response from Really Simple Systems

Thanks for the review Chris!

FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear.

Regards

Replied 03/10/2018
George A.
  • Industry: Financial Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2020

Its a Really Simple System, it really is!!

Great!! I love it! does exactly what i need and I am only using the tip of the iceberg as far as its far reaching functionality. I couldnt manage my business without it.

Pros

I use this software everyday. I love the customisable customer data fields and search functions, which allow me to record customer information with an immediate snapshot of their current holdings, needs and contacts

Cons

I have no issues with RSS at all, I have only scratched the surface of what the product can do and need to invest some time into more of the automated services, like marketing and email campaigns etc. But with everything it is getting the time to delve into to these powerful tools!!

Frank L.
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/11/2021

Small start up business

Pros

The best features was the ease of use, value for money and customer support.

Cons

Could do with a more segmented costing to allow a small start up business quickly move up the features.

Alternatives Considered

BigChange

Reasons for Switching to Really Simple Systems CRM

Easily explained and understood, free ctart up package.
Ri Z.
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
3

3
Reviewed on 19/11/2021

Transparent marketing site, solid UI, very spotty support

We pay for the enterprise license, but that doesn't included dedicated support people. It's clear that when emailing support, who ever has time picks up the ticket. This results in a lot of back and forth, confusion, and re-explaining use cases because we need this tool for a somewhere non-standard use case. I wish I could just talk to the same person until we're done setting this up. Even when meeting with specific folks online, it's as though we never have all the of the right people in the room to get the story straight, and we have to go away to complete tasks, and then when we reconvene, different people are present.

Pros

It's cheap and will--theoretically--help us streamline research recruiting

Cons

It's very difficult to set up. Depending on which modules you opt into and what features you choose to use, you are likely to not set the tool up right. I needed support to reset my account 3 times before it was set up in a way that met our functional needs.

Navita W.
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 03/11/2021

A Perfect 'Fit'!

Im very satisfied at the moment with RSS CRM. It keeps our accounts very organized which is extremely important for my organization.

Pros

Really Simple Systems has taken account management to a whole new level for my organization. Before using RSS we were using Google Sheets to manage all of our accounts, but with our accounts increasing each year, we needed something simple and easy to use. RSS not only made account management simple and easy, but the set-up is so clearly organized, there's so many options to run different reports, and the customer support is outstanding. What I love most is that each account get's their own profile and within each profile I can upload documents or add an activity such as noting a quote which for my organization is important to track.

Cons

It took some time to learn how to use the system to its full potential, or at least the potential i needed for my organization's purpose, but the customer service support was and still is amazing in helping me learn the system.

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