About Service Fusion

Service Fusion is an all-in-one, cloud-based field service management software. It caters to service contractors and businesses of all sizes across multiple industries. Service Fusion offers field service management, VoIP phone solutions, GPS fleet tracking, credit card processing and mobile applications within a suite. Primary features include customer management, estimate & job creation, dispatching, scheduling, invoicing & online payments, inventory management, time tracking, field/mobile app, customer email broadcast, and more. Service Fusion helps users manage job assignment and scheduling. Users can also view product catalogs, handle payment processing, track sales revenue and commission reporting, and access integrated voice and text messaging. The software enables users to customize a dashboard and set up user-specific permissions. It integrates with Quickbooks Online, hardware GPS tracking devices, VoIP systems and payment processing systems. Service Fusion offers tiered monthly subscription pricing. Mobile apps are available for iOS and Android devices. Customer support is provided via email, in-app live-chat, and over the phone.
Service Fusion Software - Jobs
Service Fusion Software - Dispatch
Service Fusion Software - Dashboard
Service Fusion Software - Calendar
Service Fusion video
Service Fusion Software - Jobs - thumbnail
Service Fusion Software - Dispatch - thumbnail
Service Fusion Software - Dashboard - thumbnail
Service Fusion Software - Calendar - thumbnail

Service Fusion pricing

Service Fusion does not have a free version and does not offer a free trial. Service Fusion paid version starts at USD 149.00/month.

Starting Price:
USD 149.00/month
Pricing Details:
Starter edition - $149/month Plus edition - $219/month Pro edition - $399/month
Free Version:
No
Free trial:
No

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Service Fusion Reviews

Feature rating

Value for Money
4.4
Functionality
4.1
Ease of Use
4.4
Customer Support
4.4
5 reviews of 150 View all reviews
Brandon
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/04/2018

If you have a sales team that is mobile and on the road this is an incredible platform.

Pros

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Cons

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Miles
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
1

4
Reviewed on 05/04/2022

Good software, Terrible customer support (software goes down regularly)

It's sad because it was a well designed piece of software and something must have happened (most likely a sale) where the software is no longer supported and virtually no enhances are being made. But most worrisome is that it crashes regularly. They also invest zero resources into customer support.

ServiceFusion, right the ship before it's too late!

Pros

It's a great tool, very intuitive with significant flexibility. It has the potential to be great if the company would invest in the infrastructure flaws that make the software continue to go down/fail. Customer service is basically non-existent. They have absolutely no interest/motivation to speak to someone and individually address your needs - even if you offer to pay for it! Very poorly run company in that respect.

Cons

The customer service is just terrible. The software goes down for hours and hours leaving you in a lurch. They have no after hours support. It's not uncommon for the software to go down at 6pm and then will stay down until someone gets into the office at 8am. What happens to those of us that work in the evenings? This is highly disruptive to the businesses using the tool. There is a strong indication the company is not vested in the long run.

Alternatives Considered

ServiceTitan

Reasons for Choosing Service Fusion

MHelpDesk's estimating abilities were very archaic and there was no indication the company had any plans to make improvements.

Switched From

mHelpDesk

Reasons for Switching to Service Fusion

ServiceTitan's model for in home sales is not our model. They are a very sales heavy company with software that is bulky, non-intuitive and pigeon holes a company into doing things their way.
David
  • Industry: Media Production
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

4
Reviewed on 28/07/2022

Service Fusion

We chose Service Fusion in 2017 because of the customer app and the promises of adding new systems, etc. We found very little system improvements over the years and eventually moved over to system much more customized around today's cloud based, social media, website optimization needs.

Pros

Management of team and operations in the field

Cons

The customer app is dated and weak. There is no modern customer portal. There doesn't exist any social media and website optimization features. Frequent system outages and the customer response system is slow with meaningful help.

Aaron
  • Industry: Facilities Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
2

2
Reviewed on 23/07/2019

Another Broken Software With Crappy Back-End Support

Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together

Pros

It customizable and pretty user-friendly

Cons

The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself

Hannah
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/06/2022

Much Improved

I've been using this software for years and it has much improved over time. There are several add-on features like call tracking and phone automation that are very useful.

Pros

I like the ability to schedule workers, schedule payment notifications, and do job costing all from the same place.

Cons

It can be a little tricky to navigate and the custom template setup is a bit lacking.

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