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About Service Fusion
Service Fusion is an all-in-one, cloud-based field service management software. It caters to service contractors and businesses of all sizes across multiple industries. Service Fusion offers field service management, VoIP phone solutions, GPS fleet tracking, credit card processing and mobile applications within a suite. Primary features include customer management, estimate & job creation, dispatching, scheduling, invoicing & online payments, inventory management, time tracking, field/mobile app, customer email broadcast, and more.
Service Fusion helps users manage job assignment and scheduling. Users can also view product catalogs, handle payment processing, track sales revenue and commission reporting, and access integrated voice and text messaging.
The software enables users to customize a dashboard and set up user-specific permissions. It integrates with Quickbooks Online, hardware GPS tracking devices, VoIP systems and payment processing systems.
Service Fusion offers tiered monthly subscription pricing. Mobile apps are available for iOS and Android devices. Customer support is provided via email, in-app live-chat, and over the phone.
Service Fusion pricing
Service Fusion does not have a free version and does not offer a free trial. Service Fusion paid version starts at USD 225.00/month.
Starting Price:
USD 225.00/month
Free Version:
No
Free trial:
No
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Service Fusion Reviews
Feature rating
5 reviews of 247
View all reviews
Brandon
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 01/04/2018
If you have a sales team that is mobile and on the road this is an incredible platform.
Pros
It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.
Cons
There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.
Janine
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 30/04/2024
Automation is KEY!
Overall, we are so happy to have software that will grow with us. In the past, we outgrew software in a matter of months.
Pros
Service Fusion has so many options that you can create; the setup is robust but worth it. Automation is key to taking care of our clients.
Cons
There are a few limitations, but the support makes it worth sticking with.
Alternatives Considered
ServiceWorksReasons for Choosing Service Fusion
It was very limited, and we needed more options.Switched From
JobberReasons for Switching to Service Fusion
I liked the options better than the other company.
Stacey
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
3
Reviewed on 30/10/2024
The good, the bad, and the ugly
At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and Service Fusion and not being able to implement it, the shine is wearing off. The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. We're talking 8 plus years of photos, job notes, everything. We understood from the first meeting that this would be taken care of and during all these months of setup, we come to find out that won't be happening unless we do it ourselves manually. We don't have the time or resources for that kind of thing and at $833 a month after exchange, I would think this should have been done for us. Even their website states the following:
As we start importing in the types of data (customers, equipment, job history), we will reach out to you at the end of each day and let you know the imports that have been completed. If you have any questions or concerns, feel free to reach out to us, we will work with you to make any adjustments you see fit.
Between this and other issues we've run across - such as clients with multiple properties not being migrated correctly (one property management company had 62 clients and only 1 was shown and no job history) it's been disappointing. Rather than throw good money after bad, we're pulling the plug. We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that doesn't deliver what its own website states it does.
I've emailed customer service and our onboarding specialist, who by the way was professional and kind, but I have yet to hear back from anyone. I'm really surprised by this and disappointed. Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three months) and I emailed them asking about it - radio silence. Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to find out.
Pros
I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking, capturing photos directly into the platform and the ability to have clients sign forms right in the field.
Cons
Difficulty in implementation, the speed of moving everything from our original CRM to the new platform. On month four and it's still not completed, so we haven't yet been able to make the move to the new platform.
Tina
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 01/05/2024
Hands on use of Service Fusion
Overall, very pleased. Anytime I have ever reached out to SF for assistance, it has been a good experience.
Pros
I like that we can sync alot of stuff into Quickbooks. I know there is more that can be done but I have only been here 1 year so I am working on more critical things and then hope to learn more.
Cons
Inconsistency of syncing invoices and payments so that they match up
Response from Service Fusion
Thank you for leaving us a review! Don't forget to check out our Knowledge Base for thousands of articles written for professionals by professionals to help you learn the software more.
Replied 14/05/2024
DOUG
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 01/05/2024
ONE YEAR REVIEW
IT HAS BEEN SO SO TO THIS POINT, TIME WILL TELL
Pros
WE WENT FROM PEN AND PAPER AND USING AN OUTDATED SOFTWARE SO MOST THINGS ARE BETTER
Cons
WHEN BUGS ARE FOUND IT TAKES A LONG TIME TO HAVE THEM CORRECTED. FEATURES BEING ADDED ARE VERY LIMITED, IT ALSO APPEARS THAT THE DEVELOPERS DO NOT TAKE THE RECOMENDATIONS OF WHAT IS SUGGESTED
Reasons for Choosing Service Fusion
OUT DATED SOFTWARE, DID NOT HAVE ESTIMATING FEATURE TO SHOW HISTORY OF BOTH ESTIMATES AND SERVICE CALLSReasons for Switching to Service Fusion
COST WAS THE MAIN CHOICE AS SERVICE FUSION WAS SIGNIFICANTYLY LESS EXPENSIVE. WE LOOKED AT OVER 200 DIFFERENT SOFTWARES BEFORE WE CHOOSE SERVICE FUSIONResponse from Service Fusion
We appreciate your feedback. We are working everyday to make the software better. We have some very exciting enhancements planned on our roadmap and we can't wait to release them to you soon!
Replied 15/05/2024
