--- description: Review of Service Fusion Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Service Fusion | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Field Service Mobile Apps](/directory/1875/mobile-app/software) > [Service Fusion](/software/5783/service-fusion) # Service Fusion Canonical: https://www.softwareadvice.com.au/software/5783/service-fusion Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.com.au/software/5783/service-fusion?page=2) > Service Fusion is an all-in-one field service management software built to help service contractors simplify operations and grow faster. Designed for industries like HVAC, Plumbing, Electrical, Garage Door, Appliance Repair, and Handyman services, it offers powerful features including scheduling, dispatching, invoicing, customer communication, and GPS fleet tracking—all in one easy-to-use platform. With no per-user fees, guided onboarding, and unlimited, top-rated customer support, Service Fusion delivers unbeatable value and scalability for growing teams. Service Fusion helps users manage job assignments and scheduling. Users can also view product catalogs, handle payment processing, track sales revenue and commission reporting, and access integrated voice and text messaging. The platform enables users to customize a dashboard and set up user-specific permissions. It integrates with Quickbooks Online, hardware GPS tracking devices, VoIP systems and payment processing systems. Service Fusion offers tiered monthly subscription pricing. Mobile apps are available for iOS and Android devices. Customer support is provided via email, in-app live-chat and over the phone. > > Verdict: Rated **4.3/5** by 290 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 290 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: KickServ ## Commercial Context - **Starting Price**: USD 245.00 - **Pricing model**: Flat Rate - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Assignment Management - Audit Trail - Automated Scheduling - Automatic Backup - Availability Management - Bid Management - Billing & Invoicing - Booking Management - CRM - Calendar Management - Calendar Sync - Client Management ## Integrations (15 total) - Clyr - Coast - Customer Lobby - Dispatch - Google Calendar - Microsoft Outlook - Nexa Virtual Receptionist - PaySimple - Podium - Profit Rhino - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sameday - pulseM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Field Service Mobile Apps](https://www.softwareadvice.com.au/directory/1875/mobile-app/software) ## Related Categories - [Field Service Mobile Apps](https://www.softwareadvice.com.au/directory/1875/mobile-app/software) - [Cleaning Business Software](https://www.softwareadvice.com.au/directory/613/maid-service/software) - [Construction Software](https://www.softwareadvice.com.au/directory/4133/construction/software) - [Construction Management Software](https://www.softwareadvice.com.au/directory/1722/best-apps/software) - [Scheduling Software](https://www.softwareadvice.com.au/directory/4738/scheduling/software) ## Alternatives 1. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 2. [FieldPulse](https://www.softwareadvice.com.au/software/109782/fieldpulse) — 4.6/5 (411 reviews) 3. [Housecall Pro](https://www.softwareadvice.com.au/software/7729/housecall) — 4.7/5 (2737 reviews) 4. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5058 reviews) 5. [BuildOps](https://www.softwareadvice.com.au/software/426830/buildops) — 4.5/5 (151 reviews) ## Reviews ### "If you have a sales team that is mobile and on the road this is an incredible platform." — 5.0/5 > **Brandon** | *1 April 2018* > > **Pros**: It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement. > > **Cons**: There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available. ----- ### "SF is good but needs improvements" — 4.0/5 > **Rick** | *8 January 2026* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: Been using SF for the past 2+ years and have gotten very proficient with it. Easy to locate past estimates/jobs to review them with our clients. SF is very adaptable since we starting using it. > > **Cons**: 40% of our work is contracted PM Services. Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks\! Having to scroll down ONE PM Service job at a time and then looking to see if there are other jobs in the near by area is not possible in the current small window. We've been requesting since day one to please work on the PM Service portion of SF. I'm considering looking into Service Titan to see what they can offer in this area. Yes, I know they cost more but streamlining our operations is how we make money. I reached out in the past and offered our beta testing on any PM Service changes you would like for us to review before you roll them out to your other clients. Just a thought, thanks. Rick ----- ### "Unimpressive - Unresponsive" — 1.0/5 > **Michael** | *2 March 2026* | Construction | Recommendation rating: 0.0/10 > > **Pros**: The price is fantastic. But you get what you pay for. Fairly simple to use, but not too many features to use anyway. > > **Cons**: Customer service is virtually nonexistent. They "throttle" our speed back to the point that every action within the system takes 30+ seconds. "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. We have been attempting to get a back-up of our data for security purposes since October 2025. It is now March 2026 and we still have not received a complete copy of our back-up data. > > Very disappointing. Software such as this is the lifeblood of a modern service company. The lack of support, lack of innovation, and poor performing software make Service Fusion a very bad option if you are looking to succeed in the service industry. ----- ### "Love the system as a whole, but the app and text functions are frustrating." — 4.0/5 > **Heather** | *6 January 2026* | Retail | Recommendation rating: 9.0/10 > > **Pros**: The Customer Support team. The agents are friendly and knowledgeable. It never takes long to get through by phone, by email or by chat. When we are trying to resolve major workflow challenges, they take all the time we need to help us find solutions. Wonderful Customer Service at Service Fusion :) > > **Cons**: The field app and the texting functions. Our senior team members are frequently on the road without access to a laptop. There are far too many functions the app cannot access. The texting functions show our personal phone numbers unless we are sending an On The Way text or at a laptop using the (very clunky) text functions there. The texting needs major improvements. > > I am a big fan of Service Fusion having worked with it at two different employers. As I learn more from Customer Service I like it more and more. Just wish we could use estimate templates, admin functions, internal and external text functions etc through the app. ----- ### "Quality software for a fair price" — 4.0/5 > **Bobby** | *6 January 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: The ability to have all of the most important functions of my business in one software that also automates customer communication. > > **Cons**: I had to be rolled back to the old version because the warning pop up about leaving a webpage you are working on isn’t functional in the new version. I had lost a lot of work editing a job or estimate by an accidental button press or click. > > Service Fusion has helped organize my business and provide functionality to hand off roles to other employees easily and seamlessly. ----- Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.com.au/software/5783/service-fusion?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/5783/service-fusion) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data