TherapyAppointment

Pros

I'm most impressed with the security and support. Once they shut down to keep hackers out - all of my clients' private information was completely safe so I could relax. The personnel providing support for any concerns are very responsive, friendly and helpful. I increasingly feel more like I'm part of an online family of sorts when using this practice management system.

Cons

I really wish clients could complete all paperwork directly online rather than having to do any printing. I wish documents could be attached to the email within the system both from and to me. I also wish documents could be faxed, other than just to referral sources.

Pros

It's fairly comprehensive. I like most that I can customize forms. I like that it's fairly straightforward and easy to use. I like the calendar sync option, as it keeps my appointment private (i.e., labeled "appointment"), though stays up to date with my google calendar. This option is available in the lowest tier/ solo practitioner plan. Other programs offer this feature only in their premier product, but it's such a basic feature. I like that I can customize what information to see for each client in the portal. I like that there is a client messaging option from within the portal. Client messaging, scheduling, and note-taking are essential for me. I also set up the payment part of the portal, which required a contract with an external company that I'd never heard of. It took roughly 5 days to get it set up, but it has worked seamlessly since.

Cons

I do like for clients to self-schedule, but I'd like an opportunity to approve client requests, as I see clients on 3 different platforms, so my schedule changes quickly. It's also annoying that an appointment can't be deleted and the "cancelled" or "rescheduled" appointment shows up in the client's list of appointments. It's visually cluttering. I made a mistake setting up reoccurring appointments for a client and now there are 20 "cancelled" appointments in her file. I have to be careful that I'm selecting the correct appointment to make notes on, or I might accidentally make notes on the "cancelled" appointment. Sometimes, it's just a clerical error and it doesn't need to be in the client's file.

Alternatives Considered

Reasons for Switching to TherapyAppointment

Pros

The simplicity and streamline of the system.

Cons

The version that we used was antiquated and there were many things we were not able to do within it. Reporting was limited, there was no ability to upload or maintain electronic records.

Pros

Ease of signing on, that's about it. Nothing else was useful.

Cons

Lack of reporting, lack of claims submission, had no ability of bill secondary claims, transfer of information from clearinghouse is lacking, posting of ERA's was constantly mismatched, tech support was very unhelpful, lacked ability to edit claims, no means to extract data in anything other than pdf or ext. file, posting of eob's meant hunting through all claims for one payer, absolutely no auditing capabilities, no ability to set up work queue in system, patient portal was difficult to use, no note take capabilities, unable to see claim history or changes, data from clearinghouse not pulled in order or timely manner.

Pros

Pretty easy to use and user friendly for clients to scheduleOnline forms are convenient

Cons

some of the accounting features (posting) are a little complicated

Pros

The ease of the calendar and notes. It's very hard for me to find much else I like about the system.

Cons

Theranest has a very large learning curve-it is not user friendly. It's tricky and cumbersome. You have to always remember to save and sometimes even save 2x or you will lose everything you did. The billing never works correctly. There is way too much room for user error. Sometimes ERA's don't even appear back in the system to reconcile them - even thought I am paying for the service. The reconciling of client claims take extremely long. Their "updated" billing system never works correctly either - you still end up having to go through clients accounts in detail which is so time consuming. The client statements are so confusing for them. (and me for quite a long time) It is basically impossible to get hold of anyone for questions or when something is not working right. It can take up a week to get something fixed. Sometimes the reps are really rude too and patronize you. The company continually add really useless updates which always causes other problems in the system. I cringe when they come out with they think is a really exciting "update"!

Pros

Originally liked simplicity. The 2.0 version has nothing to like.

Cons

Refusal to accept responsibility for their errors. For example, in original version, the integrated fax function -- which I loved -- stopped working. I contacted support, which gave their usually response -- no one else is having this problem, so the problem is you. So I sent them the screenshot of the actual problem: TA had not been paying their bills. The company that provides the integrated fax suspended TA's account for past due invoices. Gaslight much?

Alternatives Considered

Reasons for Switching to TherapyAppointment

Pros

I have used the old version and the new 2.0 version of this software for the past few years. The newer version is definitly better than the older version. It's easy to use and figure out.

Cons

I don't like that I cannot call customer support and get a live person. I have to wait on someone to call me back. Being in a private practice, I have limited time to make calls so when I call that's the only time I have available. There are other small changes that need to be made to software that I've mentioned to customer support but they haven't been made.

Alternatives Considered

Reasons for Switching to TherapyAppointment

Pros

This program is wonderfully built to support my therapy practice needs. I can easily enter and access client information, upload documents, schedule, check billing and contact customer service. There are multiple helpful videos for initial set up and customer service personally walked me through step-by-step directions when I still did not understand some initial start-up procedures. Adjusting billing documents before submitting helps eliminate returned or rejected claims.

Cons

My only struggles have been around issues with adjusting or deleting scheduled appointments without a cancellation and recreating therapy notes but those can be adjusted by utilizing forms.

Alternatives Considered

Reasons for Switching to TherapyAppointment

Pros

I have been overcharged more than double every month with no resolve. I have brought this ti customer service multiple times and they have not addressed the fact that what I am being charged does not even match the amounts listed on the pricing advertised. It is a sham!!! Its not easy to use, looks terrible and unprofessional, and does not have the features that the competing EHR's have that are more expensive. With the overcharges, I would be paying less for more to go to Therapy Notes or Simple Practice. NOT at all worth the price - you dont save anyway because there are hidden fees and charges that they will not correct. Very disappointing in the lack of transparency, quality, and integrity of this EHR.

Cons

being overcharged and then them denying it !! that is what bothered me the most. Second is that you cannot customize your notes and No treatment plan? Its also not user friendly at all!!! I had to YouTube and google how to do stuff on this EHR frequently.

Pros

I've used this for years and appreciate the ease of storage, billing, and reassurance that the note formats keep me HIPAA compliant. It is best suited to an individual provider, although it can scale to small groups of providers.

Cons

It does not integrate well/function well for groups of diverse providers, such as group practices that include prescribers and other medical providers. It is limited in its ability to run useful reports. It suffers from significant glitches (like, reversing a payment you distributed in error reverses ALL of them for the client, not just the one you made the error in. This requires you to redistribute everything, which takes a lot of time, especially if you've seen a client for a long time). The statements it creates for clients are very confusing for them to read and understand. It does not facilitate a paperless office - no ability to exchange/complete all intake forms/questionnaires electronically - can send out but forms must be printed out by the client, filled in and signed by hand, brought in to the appointment (or uploaded by client and emailed back to office), scanned to computer by therapist and then uploaded to client's chart; no ability for electronic signatures, etc. There's a rumor that this bit about the paperless office has been corrected in the new version - fingers crossed!!

Pros

Easy to use, you can make some very basic templates if you want.
No significant training needed to get started
Low cost

Cons

Frequent outages
Poor customer service - I asked for a partial credit due to significant outages and was arrogantly told that the electric company does not issue credits, and the most they would do would be to remove the outage time from the last bill when I decided to leave their system.
They have promised an update for a while now, and still no ETA.
Templates are very basic, you can only make a template with text, no check boxes, etc.

Pros

The scheduling function is really easy. Integrated credit card processing allows for easy check in and payment, right from the schedule. It is easy to use, and the minimal functionality keeps the system from getting overwhelming. It is completely cloud based for easy access from any device with internet access. I haven't used customer support much, but when I have, the response time was almost immediate and all my questions were answered.

Cons

Functionality is limited. There is no ability to create invoices from the system, so we have to use an external system for billing. It is very manual. If you don't do much external billing, or if you can submit insurance claims completely electronically, or you are completely private pay, this system would be perfect. Another con is that when you add a new patient, that patient must be added under a single provider, not under the practice. If one patient sees multiple providers, that patient will end up with multiple records and multiple accounts. It can get quite confusing for note taking, payments, and data updating. If they change their address, you have to update a bunch of records, not just one!

Pros

I've used this since opening my private practice- as a solo practitioner and now we have expanded into 5 therapist group practice. Love the quick response from customer support. I like the various options on how to write a note. Free admin accounts a bonus. The capability for ERA and automatic posting is great.

Cons

I don't like that we, as a therapist, cannot make appointments for the other therapists and have to have the admin account to do this. I believe with the new update this will be addressed.

Pros

I think the updated TA is great and there are a lot of new great features. I like the ability to do more online forms and the ease of use has increased.

Cons

There are still some limitations. I feel the software is most conducive to seeing individual adults clients. For a counselor who sees children it is not as ideal. There is not a way to list multiple address or phone numbers for different parents if they are divorced for example.

Pros

All in one system for managing your practice. This is by far the easiest and most complete system I have found for scheduling, billing, accounting, and charting.

Cons

There are very few cons to list. Perhaps the only gripe I have (and it has long since been resolved) was some server downtime when they were transitioning to a new server. When everything is integrated into one program downtime is disastrous when you have several providers.

Pros

Very easy to use. Submits claims and stores record electronically. Offered appointment reminders to clients.

Cons

The statements portion is cumbersome and could use revamping.

Pros

Easy, cost effective, and clients LOVE the online scheduling, appointment reminders and email bills. It follows work flow so I don't waste time clicking from window to window. Customer service has been quick, responsive and effective every time over the last 5 years.

Cons

No to do list on the margin of all screens, would like a list of important history as a margin in patient prog notes, would like to send/receive/autoscore assessment tools, would like printing of notes to be an easier process.

Pros

Therapy Appointment is dependable, ease to use, paperless option, everything in one place. My clients and I depend on it for scheduling, finances, and notes.

Cons

I wish they had a Hippa-compliant video session option. I know they're working on it!!! I'd rather not sign up with another app.

Pros

user friendly and customer service is very helpful and kind. Love the 24 hour text message reminders to my clients.

Cons

The site is "out of service" often and refunds are not offered. I would not be concerned for a refund if this was not a regular occurrence, but unfortunately this is becoming a familiar pattern. My other concern is I have two different office locations and the software does not allow myself or clients to distinguish between the two offices when signing up for sessions.

Pros

Ease of billing and tracking invoices, creating note templates, online scheduling and client portal, group practice feature, variable prices for staff and clinicians.

Cons

Long due for an update, lack of custom online client documents, ability to send online invoices, difficulty in collecting payment outside of the therapy hour.

Pros

I like the ease of use, the reports, customer service help and the ease of electronic billing as well. I love that it shoots out a reminder of the appointment to my clients. They love that too!

Cons

I have had complaints from clients that they do not understand the bills. They are sort of confusing and probably gives more data on them that is needed.

Pros

This product is pretty inexpensive and does the basics. It is easy to figure out how to use, because it doesn't do much.

Cons

Not for practices doing medication mgmt. and therapy, minimal customization, system frequently down

Pros

It is very easy to implement and use. It is reasonable priced and I could integrate online payments

Cons

The company has been telling me they would implement an upgrade for over 2 years. Contacting support can be difficult.

Pros

Easy to use and quite intuitive. The training is helpful but we have not needed a lot of customer support - even though it is available - because the software is quite user-friendly

Cons

I understand the use of various colors to distinguish availability, payment status, etc, but the choice of colors used are not exactly easy on the eyes

Pros

Easy to use and book sessions with minimal delays

Cons

The outcome / approach of the virtual sessions

Pros

I used to love therapyappointment - and then they upgraded and then they forced us to use the upgrade. Right now I have nothing that I like about the new system. I went from what I would have given is mostly 4-5 starts to 0 stars if that were an option.

Cons

It is all a huge mess. They are rude and not helpful - the customer service is beyond challenging to access and often they don’t really help the issue. The system is so full of unnecessary things and convoluted. I have given it an entire year and a few months now. I am jumping ship and have voiced over and over my concerns. I just can’t believe how different they have become and what a nightmare it is. It is really disappointing and makes me sad to see such a great small company with an amazing product and customer service sell out and become a mess and honestly horrible to someone who has been a loyal customer for 9 years.

Pros

The ease of use and communication with the company was most impactful and helpful.

Cons

The user interface or platform design, the interface can be more intuitive. Navigating through the system or accessing certain features can be a bit cumbersome at times.

Pros

The documentation feature was the easiest to use. Instructions were clear and easy to follow. There were several templates to choose from, and the ability to create your own documentation template.

Cons

The initial information/demo session made it seem like Therapy Appointment was going to be easy to use and make my job easier. The demo was an in-person virtual meeting that was well done. However, the program itself wasn't intuitive, and frequently switching from one screen to another was necessary, so it made this part of my job more time consuming overall. Tech support wasn't as helpful as I've found in other companies. And the billing aspect of the program was a disaster for me. Very few of my bills were successfully submitted.

Pros

When I began using Therapy Appointment 8 years ago, I felt it had all the bells and whistles no one else could offer. I really like that it has encrypted messaging. I also like that clients can schedule themselves. The billing has been good, and the reports are great. For the most part, customer service is generally responsive.

Cons

I have been waiting two years for the promise of an upgraded system. We are on the old, Legacy system and were supposed to "migrate" to the new 2.0 system right after Thanksgiving, 2019. That was cancelled, due to what I was originally told was an overload due to the holiday. When pressed, I was finally told that there were glitches in the system and migrations would be on old until January. January has come and gone and when I asked Customer Service about an update, they responded with "you'll know when we know". We need to move to the new system for many reasons. The messaging system is difficult to utilize. You can't see when more than one person is added to the message. It is in desperate need of revamping and is archaic. There is no way to send intake forms to clients and there is no e-signature capability. There are many pieces that need upgraded - too many to mention. I contacted customer service by phone several days ago. There was no answer so I left a message asking for a call back to review my options. I have been with Therapy Appointment from virtually the beginning and spend over $8500 per year (not counting credit card fees and clearing house fees). I will update this review if I am given some options that solve the problem of migrating or getting some of the features we so desperately need. Unfortunately, in the meantime are forced to look elsewhere for a different EHR.

Pros

After hours of research and weeks of free trials, I chose TherapyAppointment.com software because it was created by a therapist, and the customer service was fantastic. The new upgrade is coming and I'm looking forward to continuing my practice with it.

Cons

The current version, before the upcoming update, has a little more typing, less click-and-go, than some of the other EHR software I tried. That wasn't really an issue for me, but it was a minus for a colleague with whom I shared TherapyAppointment.com.

Pros

Customer support is efficient and prompt. I was concerned that getting support via email would be cumbersome or untimely but they respond promptly and thoroughly. I contacted my rep with billing questions and had a 30-minute demo with her over the phone which was extremely helpful. She is a therapist as well so she knew first-hand what my needs were. It offers both email and text/voice reminders which is included in the monthly price. It securely stores credit/debit cards for easy payment. My biller has not problem logging in and doing her work remotely from her office which is in a different city. They are available for her as well when she needs customer support.

Cons

You can't hover over an appointment time to see an "alert" you have written such as "husband joining session today"...you have to open the appointment which just takes extra time. The patient portal is too difficult for patients to navigate through so the idea of having them self-register is out the window for me. It doesn't have required fields so they can create an account, fill out a few things which is typically their email, phone number and then they log out. When they complete that you get an email stating a new patient has registered but in reality they have much uncompleted information so you have to contact them anyway to complete their registration. It defeats the purpose. That was a big disappointment to me. I did email support about this and they said they would alert their design team.

Pros

I absolutely LOVE the fact that my company can do electronic billing through Therapy Appointment. It automatically updates the client's file, tracks the amount of sessions used, repopulates notes. They also give a discount for multilpe users. It is great!

Cons

The issue with Therapy Appointment is that it does not allow multiple therapists to use multiple rooms and locations. I have 2 group practices where some of my clinicians work out of both locations. We have to use one program for scheduling and then Therapy Appointment for our billing. The new change looks great, but it still can't take care of the larger group practices.

Pros

The software is feature rich and reliable. The price is also very competitive for the rich feature set. It has a patient portal, account aging reports (not all products in this class have this feature), electronic billing, progress notes, appointment reminders, and document storage. It has group practice features.

Cons

The interface is very clunky and it is slow to update. The good news is a new version is finally coming by the end of 2018 that will include a modern drag and drop interface.

Pros

I like this software because of the security. The billing department has more control over small things. I've worked with it for a couple years and figured out many of the tools. I use the monthly calendar view constantly to present open date/times. The interface isn't going to win any beauty prizes, but it does work very effectively and that is what really matters.

Cons

Separate calendars for each therapist require a lot of clicking back and forth.
Patients are sorted by surname only. (Work around; present all old patients and do a control F search)

Pros

Almost no one forgets or misses their appointments due to very professional non intrusive auto reminders, User friendly, TA error checking for you, reminders for client and therspist( birthday, bills, everything) , ability to send print a receipt in sevinds( it’s something I’ve never had- previous fumbling, searching and after hours find- not here it’s at most in 30 seconds!

Cons

I’m wishing for the reminder for a client not seen in a month to be personalized by me( not saying to call office) but staff said they are working on it after my call( and they will)- total trust in Therapy Appointment staff!

Pros

At first, there is a slight learning curve. Scheduling and billing was nice. sometimes reminder texts didn't go out. they called it a "glitch" and say that it's a service free of charge and the contract states that they're not responsible if something goes wrong with it. needless to say, many of my clients have come to rely on it, so on those days, I have quite a few no shows.

Cons

Have to have a separate clearing house, and they still don't have electronic paperwork. The website goes down almost once a week. I can't see my schedule, can't write notes, can't schedule new clients, my clients can't log on. Their solution has been to refund the few dollars from that day. The loss to my business is nowhere equivalent to what they "make-up" in a measly small refund of a few bucks. I have e-mailed and called on multiple occasions about this, but they have all the control and obviously don't care about losing my business.

Pros

I'm the billing assistant in the office. My favorite part is that it makes billing insurance companies so much easier and faster. It also tells me when I'm missing information in a client's file.

Cons

One of the features allows clients to create their own accounts in the system. Their system is so different from the one I use. It's difficult for them to access it without explicit instructions every time. It's not user friendly for ages 40+ from what I've found. It's also a pain to re-bill under a different CPT code if it's already been submitted once before under a different specific code.

Pros

Always a live person helped me trouble shoot- and I mean fast!
ease of use
Keeps me disciplined
Saves me time
never a HIPPA problem shields me largely from an easy error
Thorough
I've never been this organized

Cons

I can tell you if people complain and not be understanding of " rough waters" and adjustment errors during software upgrades and apparent hackers- then they have really missed the point of how Therapy Appointment has " knocked it out of the park" 99% of the time! Yes, this rough patch happened a few times but each time they jumped on it with full attention.

Pros

I have been a user of therapy appointment for years!! I am an individual therapist with no employees and this software does almost everything for me at an incredibly reasonable price! I highly recommend it!

Cons

There have been two things that have been difficult - both of which I believe are being taken care of in the upcoming release of 2.0. One is that clients can't reset their passwords without contacting me, and the other is that doing paperwork electronically is not an option.

Pros

The accounting, the overall record keeping, the ease of use.

Cons

After a year I still do not have invoices with my letterhead and we cannot submit secondary claims electronically. Also, there is no phone app for my therapists.

Pros

Ease of use
This software is user friendly, great interface, runs smoothly, easy claim submission, great for billing and note taking.

Cons

Can be expensive for just a solo practitioner. They take a long tome for their upgrade to 2.0. Several times they encountered glitches in their system.

Pros

It's super easy to navigate, with internal communication and I can access all of our providers, no matter what state they are in, with just the click of the mouse.

Cons

I haven't figured out how to delete an Insurance Co. LOL. I wish a refund, of any amount, was possible to make. If a patient over pays it has to be left as a credit or refund the entire amount.

Pros

I like most is that it offers the possibility of managing the mental health practice of an individual or group, this sofware has allowed me to document the session
ensuring compliance with HIPAA with structured notes, treatment plan reports and separate psychotherapy notes. Also allows you to mark notes and create custom templates.

Cons

I like the least is that you can neglect the responsibility of developing the ability to remember individual or group information because you can retrieve and access with this software, mental health records are not always mechanical, there is qualitative information that can not always be recorded in this software.

Pros

I love the process of the software. It follows my own processes so I never forget to do a step. I also appreciate the ease of billing with it.

Cons

I wish the reminder system actually told the therapist of a client is confirming, cancelling or rescheduling...rather than just taking off unconfirmed list. I also wish you could build an intake into the system rather than having to cut and paste a word doc into a note.

Alternatives Considered

Reasons for Choosing TherapyAppointment

Switched From

Reasons for Switching to TherapyAppointment

Pros

The ease of connecting with a credit card merchant company to process patient payments and have them directly post to the patients account. Having the connection of insurance company payments flow right into the patients account without manual entry, and that it allows for patients to review and make payment online through their account.

Cons

Unable to produce a report that is just patient balances (currently it's any balance that shows up on the report, it might be due from insurance or due from the patient. Our workaround is to print the report, work all the accounts and note them on paper, then process statements just to those accounts where a patient owes a balance.)

Pros

Therapy Appointment has the best customer support. It's in the top three of any business I've ever worked with. The software seems intuitive and the new user interface has a great new look. It will be great to be able to sync with existing calendar, such as Google. Love that we will have the ability to reserve playroom through the software.

Cons

There are a few features that we will no longer have, like the side-by-side view for all clinicians.

Pros

I have always loved this product. I am very excited for the update which I found very user friendly and much more efficient from a business standpoint. I really liked the look of the dashboard.

Cons

The only con I have had is with regard to the limits of the ability to send a fax out of the software. I think it would be helpful if we could send the progress note along with a fax to help with collaboration among medical professionals our patients see.

Pros

It is easy to perform all of the functions and it is easy to read/view.

Cons

It would be helpful if there was a way to split billing as well as save more than one credit card on file as we often have more than one party paying for service (e.g. separated parents splitting the cost for child's therapy).

Pros

Electronic billing and intergration of credit card processing.

Cons

The updated 2.0 is a HOT MESS. They migrated us from 1.0 and screwed up our finacials. None of our copays or insurance's information transferred properly. We have not been able to print statements for almost 2 months. I have wasted countless time, money, and frustration on this new system. I will be looking into other programs.