About Domo

Domo puts data to work for everyone so they can multiply their impact on the business. Our cloud-native data experience platform goes beyond traditional business intelligence and analytics, making data visible and actionable with user-friendly dashboards and apps. Underpinned by a secure data foundation that connects with existing cloud and legacy systems, Domo helps companies optimize critical business processes at scale and in record time to spark the bold curiosity that powers exponential business results.
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Domo pricing

Domo does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to Domo

Domo Reviews

Feature rating

Value for Money
4.0
Functionality
4.3
Ease of Use
4.1
Customer Support
4.0
5 reviews of 314 View all reviews
Cole
Cole
  • Industry: Business Supplies & Equipment
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 25/10/2018

The things Domo can do are just astounding

We can see analytics we could never see before. We can understand our business in a way we never could before. We honestly don't know what we'd do without Domo at this point. It's fantastic.

Pros

We were originally looking for dashboard software. Something like Geckoboard, but we wanted something more advanced. We were using multiple tools, and wanted to collect data from them.

We then found Domo. Within days we had integrated our CRM database, Website Analytics, Invoicing database, and Order Processing database. This let us take a look at EVERYTHING. And I mean everything. Things like:

What's the average time between receiving a lead and the rep calling them the first time?
What's the average time between a customer ordering, and reordering?
How many calls have my reps made today? (Updated every 15 minutes!)
What landing pages on my website are receiving the most looks?
How are my google analytic campaigns translating into converted customers?

Cons

It's pricey, but worth it. The biggest thing was the last update they had screwed up some of my reports, and we're still trying to figure out what happened.

Verified Reviewer
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/05/2020

Business Intelligence at the

Pros

Domo enables as to give a live 360 degree view on our business and makes data accessible and visible to everyone in the company. It’s not just about visualization of KPIs and other data. You can take the data and turn it into actionable steps. Furthermore, the existing integrations that are available makes it easy to have all our data available in Domo and combine them.
You can still see the start-up mentality and the new features and the speed that they deliver new features and product improvements is amazing.
For us Domo is so much more than just about data - we have it part of our product development process and have a lot of operational processes built on data transformations that we built in Domo.

Cons

DOMO is very costly compared to other BI tools, especially when you want to have separate user accounts for each user and do not share accounts among users. Other than that Domo worked already most of the cons that I had in the beginning.

Alternatives Considered

Looker, Sisense, Tableau and Microsoft Power BI

Reasons for Choosing Domo

Zoho only offered limites features compared to Domo and didn't cover all of our uses cases. Furthermore, it required a lot of manual work for updating data as well as getting in data.

Switched From

Zoho Analytics

Reasons for Switching to Domo

Great product development and new features. Awesome customer service and implementation help. Ease of use
Aniruddha
  • Industry: Mechanical or Industrial Engineering
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 24/09/2024

Actionable Insights through Visual & Advanced Data

All in general, this tool has helped us look at the data for not just manufacturing or operations department but overall all business units in a more automated and customized way which the teams have loved so far. Also, the PDP feature allows us to ensure we are only giving access to the authorized users and reduce unnecessary bureaucracy.

Pros

I like it because it is really advanced when it comes to Business Intelligence and visual insights. It helps me in quick and impactful decision-making through the metrics I can build on a dashboard and integrate with ERP & SaaS products for my company.

Cons

The data refresh is still i believe not fully there yet. on the daily refreshes, sometimes it forgets to refresh data and then I'd have to wait for a day again to have it update live data. Even though, it is a rare instance, I'd love if this was fixed permanently.

Alternatives Considered

Tableau

Reasons for Switching to Domo

DOMO had more to offer with a little expensive pricing but it breaks-even real fast if you manage the software, the processes, the mechanisms involved and the contingencies really well.
Marnie
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

3
Reviewed on 06/09/2024

Domo somewhat useful

Pros

It's analytics is pretty easy to understand.

Cons

Some features are not too user friendly and can be confusing

Corey
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
1

4
Reviewed on 29/11/2022

It has its strengths and weaknesses just like the rest

Overall it's given us what we needed. They have APIs for pushing and pulling data as well as for user and data permissions.

Pros

I like that it's an off-premise solution so we don't have to build and support a data warehouse.

Cons

Customer support isn't very good. The helpdesk is virtually useless and they are always trying to push their premium support option for $5K/year when we complain.It's important to get a good Customer Success Manager. We have a really good one now, our 4th, and they are very helpful in getting support issues reviewed and looked at.

Alternatives Considered

Looker

Reasons for Choosing Domo

Logi was getting expensive and difficult to manage. It also required a windows computer to run the desktop software for building reports.

Switched From

Logi Symphony

Reasons for Switching to Domo

Cost and off-premise hosting

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