About Accelo

Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update. Accelo streamlines workflows and increases efficiency across the business and teams to enhance visibility and coordination, helping leaders to run the business and professionals to focus on the most important work. By harnessing powerful automation, managers are enabled to deliver projects on-time and within budget with ease. Accelo's up-to-date and secure analytics gives leaders the confidence to make smart decisions, ensuring the growth and prosperity of the business.
Accelo Software - PSA Platform - Transform the way you manage your client work
Accelo Software - CRM - Communicate, track and engage with leads and clients
Accelo Software - Sales - Create, cultivate & convert leads into relationships
Accelo Software - Projects - Plan, manage & collaborate on client deliverables
Accelo Software - Tickets - Submit, monitor & complete ad-hoc work requests
Accelo Software - Retainers - Set up and track ongoing contracts for recurring work
Accelo video
Accelo Software - PSA Platform - Transform the way you manage your client work - thumbnail
Accelo Software - CRM - Communicate, track and engage with leads and clients - thumbnail
Accelo Software - Sales - Create, cultivate & convert leads into relationships - thumbnail
Accelo Software - Projects - Plan, manage & collaborate on client deliverables - thumbnail
Accelo Software - Tickets - Submit, monitor & complete ad-hoc work requests - thumbnail

Accelo pricing

Accelo does not have a free version but does offer a free trial. Accelo paid version starts at USD 20.00/month.

Starting Price:
USD 20.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Accelo

Accelo Reviews

Feature rating

Value for Money
4.3
Functionality
4.4
Ease of Use
4.2
Customer Support
4.4
5 reviews of 170 View all reviews
Nicholas G.
Nicholas G.
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 29/10/2023

The best project coordination tool I've ever used, keeps our teams aligned.

Accelo has fantastic templates that enable us have a certain degree of uniformity and standards throughout the firm. We can also monitor ongoing projects in real time, enhancing your total project management skills. It is now simpler to keep track of projects, manage timesheets and contact databases, link appropriate teams, and transfer work. We primarily use Accelo for client invoicing, but it also serves as a contact resource management database, and all sales possibilities are documented.

Pros

The straightforward user interface and feature-rich dashboard appeal to me; project managers find it simple to log tasks and monitor team progress; and Accelo has increased team cooperation. Accelo automatically adds new contacts to the same spot where we manage projects and track time. This enables us to better monitor fresh prospects. I enjoy how easy it is to log time on a project and view your pending chores at a glance.

Cons

Accelo lacks a robust programming base, adaptability, and machine learning is a little cumbersome. Because of the robust interface, certain parts on the same page may take longer than others to load; this is a difference of seconds, but sometimes you simply want everything to load instantaneously. The system might be more useful in recommending where to invest recorded time; it does not prioritize tasks assigned to you or items you've just entered into.

Response from Accelo

Hi Nicholas, thank you for sharing your thoughtful and detailed review of Accelo! We are delighted to hear that the platform has helped your team with project coordination and more efficient project management. We appreciate your feedback on areas where we can improve, and your comments on the benefits of using Accelo are valuable to us. Thank you for choosing Accelo for your project management needs and thank you again for leaving a review!

Replied 07/11/2023
Shayla
Shayla
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 20/06/2023

Solid CRM and project management tool

Scheduling, logging hours worked, billing customers, and maintaining rapport with suppliers may all be handled centrally. Abundant opportunities for combination.

Pros

The user experience on this system is superb. The fact that I can centralize the administration of all my various initiatives is another perk. All the data I want is now in one convenient location, which has greatly simplified my work. This means I can stop switching between operating systems merely to get work done.

Cons

Personalization is a major drawback of Accelo. The requirements of one business may not be applicable to another. Unfortunately, the platform does not allow for as much wiggle room when it comes to tailoring features to individual projects.

Response from Accelo

Hi Shayla, thank you for leaving a review! We are so glad to see all the ways you've used Accelo to centralize and simplify your work. We're sorry to hear you are having difficulty customizing the platform to meet your team's specific needs. We strongly encourage you to reach out to our Support team at [email protected] so we can learn more about the customizations you're looking for and provide solutions. Thank you again for your great feedback and for taking the time to share a review!

Replied 26/06/2023
Keyana
Keyana
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
3

3
Reviewed on 25/04/2018

Accelo is packed with features and customizations, but still falls short

Pros

The UI is actually not so bad; it's bright and modern, and menu options are well-placed. (That is, most items are located exactly where you'd think they should be.) This is extremely helpful when building complex projects within the platform. Even novices are comfortable using Accelo after about a week, in most cases.

Cons

The sync with QuickBooks Online is awesome in theory, as my company requires that connection for invoices that are attached to projects within Accelo. However, that sync tends to break more often than it should. This is typically an issue when modifying ledger items and our chart of accounts in QuickBooks Online... Which, we HAVE to make the changes in QBO first, rather than the other way around. As a company with MANY products and services offerings that are updated around the beginning of every year, this is generally a nightmare.

Response from Accelo

Hi Keyana, thanks for your review, and sorry for the headache/frustration around keeping QBO and Accelo in sync.

When we set out to build the accounting integration we wanted to make sure that invoices created in Accelo would sync automatically into QBO (and Xero). The challenge with achieving this of course is that we have to fit in *exactly* with the API requirements and options/fields that are required fields in these powerful platforms. While we have admin features on our side to refresh/update things like items and ledger codes, we know that having to remember to keep the two products in sync from an admin perspective is a pain when it doesn't work.

The good news is that we're well over half way rebuilding our integration to support webhooks and automatic streaming/updating of changes from QBO (and Xero) into Accelo. This has the potential downside that a change made in your accounting system will confuse someone working in Accelo, but we think it is worth it to automate things

Replied 29/08/2019
Maddie
Maddie
  • Industry: Computer Games
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 12/09/2023

Report editing and client portal accessibility

The ecosystem incorporates both email and task management, and time tracking and payment can be done with minimal effort. This isn't advertised anywhere else that I've looked. All of my project, sales, invoicing, billing, and client communication needs to be managed in one central location. I am just starting started, but Accelo has already proven invaluable in helping me manage my workload and delegate responsibilities.

Pros

Timekeeping is helpful and can be done in a variety of ways. It can be recorded manually or with the help of a timer. The Client Area and the Flexibility of Report Revisions. The design of the layout appeals to me. I like how simple it is to make new templates, and how the platform can handle the bulk of my business operations. Since Accelo had everything we needed, including a client portal, we made the transfer.

Cons

The vast array of features and customization choices can be overwhelming at first. The tasks you set up at the beginning of your workflow can have an impact on your billing later on.

Response from Accelo

Hi Maddie, thank you for your review! We're thrilled to see the multiple ways you've been able to use our platform to simplify your business operations. We appreciate your feedback about the initial learning curve and the importance of setting up tasks correctly for billing. Your insights are valuable in helping us improve the user experience.

We're delighted that Accelo has become an essential tool for managing your workload, projects, invoicing and client communication all in one place. If you ever have any questions or suggestions, please feel free to reach out. We're here to support you in your journey with Accelo!

Replied 25/09/2023
Denise
Denise
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 17/07/2022

Accelo is the perfect tool for our projects

Accelo is used to manage the whole project lifecycle, from creating tasks and allocating them to team members to tracking time and expenses. This program is great since it allows us to organize all of our customer information in one place, including notes, invoices, payments, and open tasks. When used together with other applications, such as Xero, Salesforce's sales cloud, PayPal, MailChimp, and social media platforms, it allows for optimal project growth.

Pros

I appreciate how flexible it is, since we are able to make changes to things like invoicing, branding, reports, and marketing campaign templates. It offers a full invoicing section where we can make our own invoices and modify existing ones, as well as invoice online and connect to Xero. The Gantt chart allows us to see the status of each work and the amount of time it takes in real time, and it makes it easy to create, assign, and track tasks for team members.

Cons

All of the software's modules have received glowing recommendations from the many departments that have used them. This is because the software is user-friendly and straightforward, easily adjusting to the specific requirements of each business and each project.

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