About Creatio CRM

Creatio CRM is an all-in-one platform that helps businesses manage the customer and revenue processes. It serves a variety of industries such as banking, credit unions, insurance, and telecommunications. The platform provides a unified CRM experience, enabling collaboration across sales, marketing, and service teams through a shared database and multi-team, multi-workspace workflows. Creatio CRM offers a 360-degree customer view, allowing businesses to deliver personalized experiences. The platform uses AI and machine learning to generate insights based on customer data, providing a comprehensive understanding of each customer's profile and interaction history. Its unlimited no-code customization capabilities empower businesses to create unique applications and tailor the core modules to specific needs without coding. Creatio CRM's end-to-end workflow automation capabilities enable businesses to design and automate CRM operational and vertical-specific workflows of any complexity across multiple functions, use cases, and channels. The platform also offers real-time analytics and reporting tools, allowing users to easily create custom dashboards and BI applications with no-code to support data-driven decision making and optimize customer-facing activities.
Creatio CRM Software - Creatio CRM application builder
Creatio CRM Software - Creatio CRM analytics
Creatio CRM Software - Creatio CRM performance analytics and visualization
Creatio CRM Software - Creatio CRM workflow creation
Creatio CRM Software - Creatio CRM onboarding
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Creatio CRM video
Creatio CRM Software - Creatio CRM application builder - thumbnail
Creatio CRM Software - Creatio CRM analytics - thumbnail
Creatio CRM Software - Creatio CRM performance analytics and visualization - thumbnail
Creatio CRM Software - Creatio CRM workflow creation - thumbnail
Creatio CRM Software - Creatio CRM onboarding - thumbnail

Creatio CRM pricing

Creatio CRM does not have a free version but does offer a free trial. Creatio CRM paid version starts at USD 25.00/month.

Starting Price:
USD 25.00/month See pricing details
Free Version:
No
Free trial:
Yes

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Creatio CRM Reviews

Feature rating

Value for Money
4.7
Functionality
4.7
Ease of Use
4.7
Customer Support
4.7
5 reviews of 123 View all reviews
Alona
Alona
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/12/2023

Creatio has everything we need

Pros

The standout features include automation tools and seamless integrations with other applications. Creatio also deserves praise for its proactive approach to customer feedback. They continuously adapt and improve their platform based on user suggestions, which is truly outstanding.

Cons

The platform offers an abundance of options for customization, integration of third-party applications, and data management. However, this extensive functionality can be quite daunting for beginners. It can be challenging to discern where to start or how to progressively leverage the tool's full potential, as the numerous capabilities can cause a sense of overload for new users.

Anna
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 02/12/2024

Creatio CRM for Powerful Customer Support

Creatio CRM has dynamic measure for managing every customer concern.

Pros

Creatio CRM is executive and reliable in controlling all the procurement processes.

Cons

Creatio CRM is practical and offers decency in service delivery.

Verified Reviewer
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
3
Customer Support
4

2
Reviewed on 16/05/2019

Excellent technological execution of the buggy product

Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in.

Pros

Easily customizable. Excellent support from technical side.

Cons

lots of bugs. new updates would override the fixes and render software useless until new patches would be applied.

Hugues
  • Industry: Leisure, Travel & Tourism
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 08/08/2024

Creatio fromn a low-code lover

We needed the support of a professional partner company to implement but after a few trials we eventually identified the right one adn things started moving more quickly.

Pros

It's not just a CRM, it is an advanced BPM with a lot of flexibility and ready-made components that are quick and straightforward to implement.

Cons

The bugs and upgrading from v7 to v8 but the UI is much more attracive so was worth the plunge.

Giuliano
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 29/04/2024

The Ideal CRM Solution For Business

Pros

It handles our CRM needs effectively and makes customer service issues easy to handle.

Cons

Everything is straightforward with Creatio CRM

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