Revel Systems

3.7
Overall rating
Reviews

3.7
Overall rating
Reviews

About Revel Systems

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with a POS system with integrated inventory management, customer management and social media management functionalities. Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support. Business owners can control user access with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture and record customer data and order history. Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks is also available.
Revel Systems Software - Revel order management
Revel Systems Software - Revel product selection
Revel Systems Software - Revel check-out process
Revel Systems Software - Revel analytics
Revel Systems Software - Revel color-coded tasks
Revel Systems Software - Revel dashboard
Revel Systems video
Revel Systems Software - Revel order management - thumbnail
Revel Systems Software - Revel product selection - thumbnail
Revel Systems Software - Revel check-out process - thumbnail
Revel Systems Software - Revel analytics - thumbnail
Revel Systems Software - Revel color-coded tasks - thumbnail

Revel Systems pricing

Revel Systems does not have a free version but does offer a free trial. Revel Systems paid version starts at USD 99.00/month.

Starting Price:
USD 99.00/month
Free Version:
No
Free trial:
Yes

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Revel Systems Reviews

Feature rating

Value for Money
3.4
Functionality
3.6
Ease of Use
3.7
Customer Support
3.4
5 reviews of 323 View all reviews
Verified Reviewer
  • Industry: Mining & Metals
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

5
Reviewed on 02/07/2018

I own a restaurant and we use Revel as our POS.

Pros

I like the view of the menu the most. It allows you to easily select products and add additional items, if you need to.

Cons

The customer service is horrible. If you have any issues with the system, good luck to you and block off at least an hour.

Debra
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 27/06/2023

Revel POS system

Same system used for different areas of our business where we had different POS systems in past. Easier for administration, bookeeping, etc.

Pros

Offers both retail and restaurant versions of software that works for our company, which includes a retail operation (winery & brewery) as well as a separate cafe operation.

Cons

"CRM" customer management is lacking on the management side; purchase reporting only available for periods of 12 months rather than entire history for customer. Reports auto load prior to dates being entered; spend a lot of time waiting for a report to load to then enter actual period wanted for report.Features removed during updates (no longer have receipt option when comping items; for winery/brewery operations we comp out bottles used for tastings on a daily basis and used these receipts routinely, only to have the feature disappear with an update).Quite expensive for our seasonal business; we need several stations during busy months but have to pay quite a bit even when several are not used during slow months.

Emily
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
1
Ease of Use
3
Customer Support
2

1
Reviewed on 07/11/2016

Full of Glitches

We've been with Revel for about 8 months now. I am on the phone with customer support weekly, nearly daily. Our initial integration with Quickbooks was not well supported by their staff and eventually I had to just teach myself how to get the system set up and integrated. We have constantly had issues that when I contact customer service they tell me they don't know why it happened and it must be a glitch in the software. My credit card machine broke after 7 months and Revel could not figure out how to fix it so I called the manufacturer and they told me it was a software issue. Revel's solution was to trade in for a new one, rather than try to figure out what the software issue was. The first customer service agent I spoke to did not even have the manual for the pin pad that I was using.

Multiple times Revel has stopped speaking to Quickbooks without warning and our data has not been pushed through as it should. I've been told that the exchange feature that is built in to the front end of the system does not actually work and so we should stop using it and do a work around so that our entries into Quickbooks will be correct. My completed invoices have gotten stuck between the Ipad and the back office and the payments have therefore not been received into Quickbooks until I discovered the problem. Revel has multiple times overtaken Quickbooks and changed the vendor information in Quickbooks. After multiple phone calls to customer support for a single issue I've eventually been told that my system is out of date and that's what's causing the problem, but it was never brought up in initial phone calls. In the same vein, there is no indication from Revel that I should update the system. In fact for the last update, the app told me that it was the most up to date, but finally on the back end of Revel there was a warning that I needed to update or my system would be obsolete. In fact I was running the most up to date version of the app, but what needed to be done was to download an entirely new app-that was not made clear in Revel's warning, I just happened to figure it out myself. Furthermore, had I not happened to log into Revel's back end on that particular day, I would not have known that I was required to update.

One day the back office stopped sending our daily emailed reports. When I spoke to customer support they told me that it was because the email addresses where the report was sent were separated by commas and not semi-colons. When I mentioned that the commas had been working for 7 months they told me that it was due to an update on their back end that now required semi-colons. When asked how I was supposed to know that and change it I was told that it had been a "known issue" for over a month and that some businesses had a problem and some didn't so they didn't let customers know about the issue.

With all the issues I've had, I've never been able to speak to a supervisor or had any kind of conciliatory gesture like a reduced price made for me and in fact had to pay shipping to and from returning my credit card machine. When I speak to customer service about issues related to Quickbooks integration, they are not trained on Quickbooks so generally cannot help me.

Overall the system is extremely glitchy and inconsistent. It cannot be counted on to work the same way from day to day.

Pros

-When it works it is more robust and better at speaking to Quickbooks than any other POS systems that we've used.

Cons

There are many, many issues that I can't explain because it works fine one day and not at all the next, with no reason.
-Past POS companies have emailed me monthly updates about changes that are coming and information about updating the app or problems that have been discovered. Revel does no such thing.

Response from Revel Systems

Hi Emily,

I'm sorry to hear that you've experienced frustration with the QuickBooks integration. I've looked into your support ticket history and it looks like support has resolved your most recent ticket. Additionally, in reviewing your QuickBooks support history with a QB Support Specialist, it appears that our sync has paused most frequently following deletion or removal of QuickBooks records, which the system references. This would be true with any accounting and point-of-sale integration and we recommend that customers do not delete Revel created accounts or records. In an effort to resolve this, our next release will include an enhancement where Revel and QuickBooks notify each other of deleted records to prevent syncing issues.

We send emails alerting customers about coming updates and features and it may be that you've accidentally unsubscribed.

I've asked our Client Relations team to reach out to you to resolve any outstanding issues and provide you with additional customer service. Thank you for your feedback.

Regards,
Sarah, Community Manager, Revel Systems

Replied 08/11/2016
Julie
  • Industry: Museums & Institutions
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

4
Reviewed on 23/06/2023

Revel System as Inventory Management

Overall experience is good as we are familiar with the system. Revel support is generally helpful when issues require additional assistance/experience to navigate.

Pros

POS interface is intuitive and easy to use and easy to train staff to use in everyday sales operations.

Cons

Revel backend is confusing until one is familiar with abilities. POS interface can prove confusing for processing returns and exchanges of Merchandise. The sales interface can be clunky for processing larger orders.

Sam
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 23/06/2023

QSR User

Good. Poor experience with ordering replacement equipment.

Pros

Reporting is very convenient. Real time updates. Flexibility with making menu modifications.

Cons

Troubleshooting software issues. The most recent glitch is with trying to order replacement card reader.Going on 3 months and equipment has yet to be delivered.

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