About OnBase

OnBase is a cloud-based enterprise information platform that helps small to large organizations manage content, processes and cases. With specific solutions for insurance, financial, higher education, government, commercial and healthcare industries, it provides tools to improve the ability to capture, integrate, access, measure and secure electronic and paper content. Features of OnBase include management of enterprise content, file sync and share, business processes, enterprise-level search and application development. Its case management and business process management tools allow users to manage unstructured work and structured repeatable processes; the enterprise search module provides content discovery and output technology to discover content across repositories, SharePoint, email systems, network shares, intranets, extranets, websites, databases, social media and more. Additionally, enterprise file syncing and sharing helps users retain control over information shared outside of the organizations. OnBase comes with mobile applications for Android and iOS and provides a license for the software.
OnBase Software - OnBase Document search
OnBase Software - OnBase Document separation
OnBase Software - OnBase Workflow
OnBase Software - OnBase Document search - thumbnail
OnBase Software - OnBase Document separation - thumbnail
OnBase Software - OnBase Workflow - thumbnail

OnBase pricing

OnBase does not have a free version. OnBase paid version starts at USD 25,000.00.

Starting Price:
USD 25,000.00
Free Version:
No
Free trial:
N/A

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OnBase Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4
5 reviews of 59 View all reviews
Stephen B.
  • Industry: Design
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/03/2019

OnBase

My overall experience with OnBase has been excellent. I don't know what I would do without it as far as keeping me organized. I recommend this software to anyone that has countless PDFs they need to keep a record of and have the option of retrieving at any given moment.

Pros

OnBase is excellent for keeping copies of all my client's purchase orders in one place. The layout is user friendly and very simple to use. I mainly use it to keep track of countless numbers of PDFs I have on file. Once imported in to OnBase, I am able to retrieve those files with a simple search. It's been a lifesaver for keeping me organized.

Cons

The only issue I have with OnBase is a minor annoyance. When I am importing documents, I am not able to drag and drop multiple files at a time. If I have 10 files to import, then I have to do 10 separate imports for each. Other than that, I do not have any complaints.

Cheikh B.
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 09/01/2021

OnBase on the way to being a better content manager

No more wasting time looking for a PDF, whatever its storage duration.

Pros

For me, the OnBase software is a must for keeping copies of purchase orders in one go and securely.

OnBase is very easy to master. It's a good tool for keeping track of your PDF files if there are many of them, because once the import is done, retrieving the files becomes very easy with the OnBase search.

So we can say that it is the tool you need to get organised if you have a lot of files.

Cons

In practice, I don't see many problems on OnBase except that the drag and drop shortcut is non-existent which delays the work a little.

What's more, it doesn't seem that Onbase support does not master complex network configurations and dependencies, because the waiting time is very long sometimes.

Melissa C.
  • Industry: Environmental Services
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 26/04/2021

DECENT FOR HOUSING

Pros

Pulling data in spreadsheets is essential in my business; use the dashboard a lot for time entry.

Cons

A lot of time out errors, system creeps at times... Errors are not known.

Randy Z.
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1

1
Reviewed on 25/07/2018

OnBase has gone downhill

Pros

all in one document and workflow management software, but the pros end there.
OnBase 13 was great, OnBase 17 not so much

Cons

we upgraded from OnBase 13 to OnBase 17 and let me tell you it is a disaster. OnBase 17 is slower substantially in every category. We are using a click once install, now it has to check the server every time you open, word, or excel, outlook or even OnBase itself for a new version, which sounds great, but this can take 30-45 seconds EVERYTIME you want to open a document. Switching from inbox to related items is very slow, 6-10 seconds, which doesn't seem like a lot, but over the course of a day where you do this 70 times, well you do the math for wasted productivity. And then there is the Random errors that constantly come up on a users system that has worked just fine for months, but there is no solution to that either. Hyland support is virtually non existent, their only solutions are run this software utility that they have. Nothing is ever resolved, they just keep "kicking the can down the road", or tell us to update to version 18. sorry after this disaster our next upgrade will be to something else. Our business users are screaming to go back to version 13.

Verified Reviewer
  • Industry: Insurance
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 23/02/2021

Storing files and documents

It’s good overall. Helps with my daily duties and that’s it. Anything more would be for the backend user

Pros

Like how you can store all your files and documents in one spot with ease
Easy to retrieve information and documents
Integration with outlook to make it easier

Cons

The text is weird sometimes as to how it saves a document, not very helpful to have to change it every time you save a document
It gets complicated to use sometimes

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