--- description: Review of CareStack Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CareStack | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Dental Charting Software](/directory/4359/dental-charting/software) > [CareStack](/software/61103/carestack) # CareStack Canonical: https://www.softwareadvice.com.au/software/61103/carestack Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/61103/carestack?page=2) > CareStack is a dental software that helps build meaningful relationships with patients. The platform enables dentists to create and manage patient lists, send automated and scheduled email campaigns, schedule follow-up appointments, and capture patient phone numbers. The intelligent scheduler lets institutions set popup reminders and automatically reschedule appointments for patients that forgot or missed their appointment. CareStack allows physicians to save time on regular tasks that are done repeatedly using the automated scheduling system which reminds and reschedules for you. It helps speed up documentation with a dashboard featuring charts to show appointment activity by day of the week, weekend activity, and more. The platform is HIPAA compliant so all records are safe from unauthorized access. > > Verdict: Rated **4.8/5** by 193 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 193 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CareStack - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 698.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: CareStack clients are billed on the basis of the number of users with active logins. Contact CareStack for more information on pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Annotations - Appointment Management - Automated Scheduling - Availability Management - Billing & Invoicing - Booking Management - Calendar Management - Charting - Claims Management - Client Management - Client Portal - Communication Management - Comparison View - Confirmations/Reminders ## Integrations (9 total) - Apteryx XVWeb - Birdeye - DoseSpot - LogMeIn - Overjet - Plivo - RingCX - SOTA Cloud - SWELLEnterprise ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Dental Charting Software](https://www.softwareadvice.com.au/directory/4359/dental-charting/software) ## Related Categories - [Dental Charting Software](https://www.softwareadvice.com.au/directory/4359/dental-charting/software) - [Dental Software](https://www.softwareadvice.com.au/directory/4511/dental/software) ## Alternatives 1. [Adit](https://www.softwareadvice.com.au/software/214384/adit) — 4.7/5 (271 reviews) 2. [Practice-Web](https://www.softwareadvice.com.au/software/2735/practice-web) — 4.9/5 (115 reviews) 3. [Curve Dental](https://www.softwareadvice.com.au/software/2547/curve-dental) — 4.4/5 (285 reviews) 4. [BestoSys](https://www.softwareadvice.com.au/software/32077/bestosys) — 4.8/5 (293 reviews) 5. [ABELDent](https://www.softwareadvice.com.au/software/4682/abeldent) — 4.7/5 (112 reviews) ## Reviews ### "Efficient, Data-Driven, and Easy to Adapt" — 5.0/5 > **Genesis** | *23 April 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: What I liked most is how intuitive and efficient the platform is, especially from an operations standpoint. The analytics are practical and easy to work with, and having a team that supports with pulling and interpreting data makes a big difference in day-to-day management. > > **Cons**: There’s definitely a learning curve at the beginning, especially coming from outside the dental field, but the onboarding support helps make that transition much smoother. > > My overall experience has been very positive. Coming from the micromobility industry, I was able to adapt quickly, and the system has made daily operations more streamlined and organized. It’s a reliable tool that supports efficiency, and the onboarding guidance played a key role in helping us get the most out of it from the start. ----- ### "Strong Implementation, Strong Software" — 5.0/5 > **Bethany** | *4 February 2026* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: CareStack is truly an all-in-1 software for dental offices, everything we could possibly need is in CareStack. Also, their support is always accessible and responsive - following through with all requests. > > **Cons**: No option for unlimited outbound SMS / email messaging. With an office our scale, unlimited would be something we could benefit from. > > Our office implemented CareStack at the beginning of this year as part of our search for a true all-in-one practice management system that could streamline both the patient and team experience. Now that we are transitioning out of the implementation phase, our team has nothing but positive things to say about the experience. Throughout our transition away from our previous PMS, the CareStack implementation team, specifically \[sensitive content hidden\] was exceptional. They guided us through every step of the process and made what could have been an overwhelming transition feel organized, supported, and manageable. Their knowledge, responsiveness, and attention to detail gave us a great deal of confidence in our decision to move forward with CareStack. As expected with any major technology change, there were some hiccups along the way, but the team handled each one with professionalism, patience, and care. We had no shortage of questions, and support was always timely and thorough. If someone couldn’t immediately assist us, they quickly connected us with the right person and ensured we were guided in the right direction. We also truly valued their workflow recommendations. We took their suggestions seriously, implemented them into our processes, and have already seen how well they support the day-to-day flow of our office. It’s clear they know the software inside and out and genuinely want their clients to succeed. When it comes to the software itself, we are extremely pleased with what CareStack allows us to do clinically, administratively, and from a patient-experience standpoint. Choosing a new PMS is a big decision, and we feel confident that CareStack was the right choice for our practice. ----- ### "CareStack: All the Features, None of the Efficiency" — 1.0/5 > **Verified Reviewer** | *8 April 2026* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task. However, it’s frustrating that while trivial aspects are flexible, fundamental clinical features, such as material colour coding, are not customisable. > > **Cons**: Severe lack of efficiency—basic tasks require excessive clicks, with virtually no keyboard shortcuts. Even simple actions (like confirming entries) can’t be done with Enter, forcing constant mouse use. Basic workflows, especially treatment planning and scheduling, are extremely redundant. To schedule a single treatment, you must: click the tooth → add the code → drag it into a grouped code → right-click to add to clipboard → assign time → assign an operator (despite already being logged in) → select treatment type → save to clipboard. This results in ~8–10 clicks per item. Multiply that across multiple procedures and patients, and it becomes a major time drain. The interface is cluttered, with visual noise and overlapping elements that slow navigation. Charting is also poorly designed—there’s no way to customise material colours. Amalgam, composite, root canal, and crowns are all displayed in the same colour, eliminating any at-a-glance understanding. You’re forced to hover over each tooth individually just to see what treatment was done. Browser limitations further worsen usability—right-click actions are inconsistent and often overridden by the browser’s default menu instead of an in-app one. Support is unreliable. They may call during work hours for minor issues, promise follow-ups during agreed times (e.g. lunch), then not follow through. Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months. > > As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use. Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. The lack of visual clarity in charting and absence of shortcuts further compound the inefficiency, making everyday use tedious. It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration. ----- ### "Carestack Review Smile Solutions Canastota" — 5.0/5 > **Nikhal** | *9 March 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I liked the all cloud based platform, the visuals of the software, the online booking and texting, the automated reminders built within the system and the automated text messages for reviews. > > **Cons**: Billing was hard to understand and there was a large learning curve in the beginning. Felt like there was too many options and ways about doing things but was made easier once we had enough sessions with carestack employees. Only thing is knowledge of carestack was not uniform amongst their employees. Some knew about how to do things more than others. > > \[sensitive content hidden\] was absolutely wonderful throughout the process of integrating our dental software with CareStack. She made what could have been a complicated transition feel seamless and organized from start to finish. \[sensitive content hidden\] worked closely with our office manager to answer every question and took the time to clearly explain each step to our team, making sure everyone felt comfortable with the new system. Her patience, knowledge, and responsiveness made a huge difference. We truly appreciate her support and professionalism and are grateful for how smoothly she helped make this integration happen. ----- ### "I recommend carestack\!" — 5.0/5 > **Hannah** | *25 March 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: We love the text to pay feature. Insurance has been sooo much easier through carestack. There are so many cool tools and reports that i haven't even gotten into yet. > > **Cons**: We are still pretty new to carestack and I feel like we have to use too many clicks for certain things in the clinical section. The first few weeks we would have benefited from learning from \[sensitive content hidden\] . > > We started off a little rocky but once we were paired with \[sensitive content hidden\] , things started falling into place for us\! ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/61103/carestack?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/61103/carestack) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data