--- description: Review of Giva Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Giva | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [Giva](/software/61303/giva) # Giva Canonical: https://www.softwareadvice.com.au/software/61303/giva Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/61303/giva?page=2) > Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast \& painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician. > > Verdict: Rated **4.9/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 57 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Giva - **Location**: Sunnyvale, California, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: USD 69.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Professional: $69/month for Fixed/named License Enterprise: $89/month for Fixed/named License For Enterprise Edition Concurrent Tokens and Floating Tokens available to lower costs for casual users. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 207 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Workflow - Asset Lifecycle Management - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Autoresponders - CRM - Call Center Management - Catalog Management - Change Management - Change Planning ## Integrations (4 total) - Azure AI services - Azure Active Directory External Identities - LDAP Manager - Single Sign-On ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Online Help Desk Software](https://www.softwareadvice.com.au/directory/3529/online/software) ## Related Categories - [Online Help Desk Software](https://www.softwareadvice.com.au/directory/3529/online/software) - [Computer Inventory Software](https://www.softwareadvice.com.au/directory/3721/computer-inventory/software) - [Help Desk Software for Schools](https://www.softwareadvice.com.au/directory/3857/schools/software) - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.com.au/directory/340/gaming-casino-crm/software) ## Alternatives 1. 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The integration significantly boosts productivity, allowing Agents and Managers to understand complex tickets more effectively, ultimately leading to increased customer satisfaction. By utilizing Microsoft Azure, Giva Copilot ensures that all customer data remains private and HIPAA compliant, offering a secure AI solution for sensitive environments like ours. Our Managers particularly like Giva Copilot's innovative ticket summary feature which simplifies the understanding of complex issues by generating concise summaries, which include customer sentiment and proposed next steps. The ease of use is evident as anybody can quickly generate these summaries with a simple click on the 'Summarize Ticket' button, making the integration very user-friendly.” > > **Cons**: Not able to move tickets from one Service Desk to another and not able to copy NOR questionnaires. > > Excellent\! Team is very helpful and responsive to questions. ----- ### "Giva Replaced BMC Track-It\! / Giva is Better than BMC FootPrints, FreshDesk, ZenDesk" — 5.0/5 > **Jerold** | *31 May 2022* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: My team supports 1800 County employees and contract providers. Using Giva, we lowered our five-year total cost of ownership (TCO) by over 50% versus an on premise solution. We have three independent service desks configured in Giva to maximize our productivity and focus. Our agents have increased their productivity by approximately 30% over the last 18 months using Giva. Giva is easy to configure; it very straight forward. When I'm bringing new technicians onto my team the training time is minimal and the video tutorials are great. The customer satisfaction survey keeps my IT team aligned with our end users. If I see a trend going in one direction or another I can immediately step-in and remedy the situation before it's too late. If a survey rating is below a threshold, then I automatically receive an email warning. This has helped us increase customer satisfaction by 40%. The Giva ticket is well organized. You can quickly see the most recent tickets and if the end user is having the same problem or may have called before. The reports help us understand if there are training issues with end users so we can flag this. I like the mandatory fields for opening and closing tickets. In our old system, a lot of tickets were incomplete. Anytime I want to add new field, I can do it in 30 seconds in the Giva administration. Ticket searches are 100% faster than our old product. > > **Cons**: No features missing. Giva has a ton of bells and whistles. About 1 new release per month. > > We use Giva macros to quickly open tickets and we're also using scheduled tasks to automatically open up tickets in the future. I've got fewer people now than I've had in the last two years, and ticket volume is not decreasing. However, we can open and close tickets much faster because Giva has a much better ITIL service desk ticketing tool than BMC Track-It\!. We're using the knowledge base and having excellent results. We're looking forward to using the change management module. Giva has a slick SLA configuration feature that helps us better manage SLA performance. When a ticket is reassigned the SLA clock can be fully reset to the beginning. This helped us increase SLA compliance by over 30%. The Giva Technical Support organization has been very helpful. Generally, every time I've had an issue, it's been resolved quickly. ----- ### "Love the Giva dashboard\! It makes my job so much easier." — 5.0/5 > **Kristi** | *17 June 2019* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: I’ve increased my productivity by 30% using Giva. The KPIs widgets on the dashboard allow me to quickly see where issue are at. It’s a great visual warning system. It helps all of us plan our workload and prioritize with little effort. Giva is very simple to learn and use. We all use the tools offered in Giva to stop “reinventing the wheel” by easily leveraging and reusing information in cases. There are lots of warnings and visuals to make sure we are using the system correctly. > > **Cons**: I love Giva so nothing to write about. > > Giva is very intuitive and I never get stuck like with other systems I used in the past. Giva is a breath of fresh air\! It was easy to set up Giva since it came with the most commonly used defaults and it also had draft severity levels, etc. to allow us to quickly evaluate it. We use the self-service portal to manage 40 vendors and it’s helped us to more efficiently manage 3rd parties. Now we receive well documented cases since we configured Giva to ask different questions for each item in the self-service category menu. This eliminates a ton of back and forth with customers. ----- ### "My Second Time Buying Giva-HIPAA Compliance at a Great Price-Amazing Reporting & Tech Support" — 5.0/5 > **Joseph** | *31 May 2022* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I previously used Giva when I worked at Piedmont Athens Regional Healthcare System in Georgia, and I was very impressed with its ease of use. My new company supports 550 employees in an organization that provides health care to senior citizens. I’m the Administrator for the organizations electronic medical record (EMR). My job was to select and deploy a new service desk for several departments. Of course, I thought to included Giva in my search for a new ticketing system and it’s at a great price point for a HIPAA compliance. On a scale of 1 to 10, it's a 10\! I would absolutely recommend Giva to others. I trust the company and they really take care of their customers. There are so many things I like about Giva. It’s so easy to create tickets for our staff. We have three different non-technical teams creating tickets in Giva. It's extremely easy to get up and running. The initial build out was very straightforward. They have a robust training platform for IT people and staff. > > **Cons**: No complaints from anybody using Giva. That says a lot\! > > In the past I've also used Zendesk and Monday’s ticketing systems. What's nice about Giva is that they also offer change management control incorporated into the ticket system. Zendesk is hard to use out-of-box. Giva has a lot of the same capability, but it's much easier to deploy and fine tune the customization along the way. Giva is a ready platform right from the start. Although I did customizations in Giva, I could have just added users and started. I'm pretty IT savvy, but I'm not a developer or network engineer. I just watched the videos and did all my customizations using them as guides which worked brilliantly. We have three departments with their own configured service desks in Giva: IT, Supply Chain and Transportation. Each service desk is uniquely configured for the requirements of that department. There are also additional departments exploring using their own Giva service desk. ----- ### "Bank with Customers in 40 States Loves Giva-Increased Team Productivity 60%" — 5.0/5 > **Kevin** | *25 May 2022* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Bank of George is a fast-growing Bank in the state of Nevada with customers in more than 40 states nationwide. I've been in the IT industry for over 20 years, so I've used a lot of other IT service desk applications like BMC Track-It\!, BMC FootPrints, ServiceNow, CA Unicenter, etc. Giva has many similarities to these other systems. With Giva my team has increased our productivity by 60%. We are resolving issues 40% faster. Our customer satisfaction has increased approximately 30%. Measured on a weekly basis, we close approximately 84% to 94% of new tickets each week up from only 55%. In addition to our internal team, we also have an outsourced Managed Service Provider that uses their own ticketing system. Using Giva, we have a four to one ticket ratio as compared to our MSP. This means that my team gets 75% more work done so we’re adding a lot of value to the Bank. BMC Footprints from an Administrative standpoint is more cumbersome to get around in. Giva Administration has just been phenomenal. It only took me two days to get Giva up and running. From a navigation standpoint, one of my coworkers said that it’s the easiest system she’s ever used. The Giva set-up was very, very easy and now I can go in and add new it > > **Cons**: Nothing now I can think of now. Giva is a 22 year old company so a lot of work has gone into the product. > > Giva ease of use, quickly getting up and running and reporting are its big differentiators. The reports are really good. Giva really hit the nail on the head by providing reports right out-of-box that my senior leadership ask me for. My monthly presentation is usually about 12 slides based on the information I pull from Giva. It only takes me one hour to prepare, but with other systems it took me up to three hours or more to get the same information. We especially love the “Quick Tickets” feature because we're a fast-growing organization and do a lot of onboarding of new employees. We also configured twenty “Schedule Tasks” which automatically create tickets in the future for server patching, monthly and daily report generation, etc. The asset management module is fantastic because it allows us to track all our assets and they can be linked to tickets. We also use the knowledge base and about 40% of our end users log into the self-help portal. It's very, very easy to use. There are not a lot of buttons that you must click to get things done. So again, very simple to use. We plan to use the change management app soon. The dashboard really helps us increase our productivity and it is easy to customize. The SLA warnings provide a clear, precise overview of what's going on in my organization. Our facilities department is also using Giva in their own service desk to track what they're doing which is very beneficial to the Bank to leverage a single ticketing system. We striv ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/61303/giva?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/61303/giva) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data