--- description: Review of Primo Dialler Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Primo Dialler | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Automatic Call Distribution Software](/directory/1694/auto-call-distribution/software) > [Primo Dialler](/software/61369/primo-dialler) # Primo Dialler Canonical: https://www.softwareadvice.com.au/software/61369/primo-dialler Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/61369/primo-dialler?page=2) > Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing. Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns. Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical reports for analyzing call center information and comparing it with current performance. Users can submit tickets online for support inquiries or reach out to the support team via live chat, email and phone. > > Verdict: Rated **4.8/5** by 108 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 108 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Primo Dialler - **Location**: Manchester, UK - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 35.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Pay as you go Easily Manage Your Costs Straightforward, Simple Pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile) - **Supported Languages**: English - **Available Countries**: Bangladesh, India, Pakistan, South Africa, United Kingdom, United States ## Features - Alerts/Escalation - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Scheduling - Call Scripting - Call Transfer - Campaign Management - Campaign Specific Caller ID - Computer Telephony Integration - Contact Management - FCC Compliance - FTC Compliance - IVR ## Support Options - 24/7 (Live rep) - Chat ## Category - [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software) ## Related Categories - [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software) - [Predictive Dialer Software](https://www.softwareadvice.com.au/directory/1758/predictive-dialer/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [Call Center Scripting Software](https://www.softwareadvice.com.au/directory/3441/scripting/software) - [Auto Dialer Software](https://www.softwareadvice.com.au/directory/1564/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (858 reviews) 2. [CallHub](https://www.softwareadvice.com.au/software/97073/callhub-call-center) — 4.4/5 (248 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.com.au/software/20027/chasedata) — 4.8/5 (314 reviews) 4. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 5. [RingCX](https://www.softwareadvice.com.au/software/24307/ringcentral-contact) — 4.2/5 (253 reviews) ## Reviews ### "I am very much satisfied with the service and find their support team ridiculously great\!" — 5.0/5 > **Emil** | *23 October 2017* | Recommendation rating: 9.0/10 > > **Pros**: The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role. > > Increased contact rate, efficiency, productivity and fast return of investment ----- ### "Primo Review\_KwalklickLLP" — 5.0/5 > **Shawan** | *24 April 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: - ease of access - less human/user intervention - more automated - extensive reporting capability - acceptable call:minutes aggregate ratio - good support team > > **Cons**: - wallboard has too much color - expensive for small/medium startups, should consider pricing ----- ### "Support Staff Unhelpful and Too Time Consuming" — 2.0/5 > **Revel** | *9 August 2021* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: The Pros of this software wasn't experienced. > > **Cons**: Upon setting up and account - I couldn't login after being able to login successfully no longer than a week ago. So naturally I thought I'd contact support thinking it would be an easy password reset - I was wrong. Several emails back and forth to find my account because "I did not exist" Which to my surprise was crazy, because I was using the software not only a few days ago.. Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin" So I received an email address to contact. I emailed and got a reply that this rep was going to be 'out of office for another two weeks' So I emailed to original rep and stating the above Then was told to 'call this number on whatsapp' It was right here I decided to give up. Primo Dialler your support chain is broken, fix it for the sake of future users. I'll be going elsewhere ----- ### "Very easy to use and very cost efficient. A new industry leader" — 5.0/5 > **Jermaine** | *19 October 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Its very easy to use and is really cost efficient compared to other systems out there > > **Cons**: There were a few extra things I had to pay for like an inbound number priced at £1.50 per month however including that it is still less than 50% cheaper than other platforms > > Very positive. 24 hour support always available and there to help and assist whenever I need. ----- ### "Excellent Dialler" — 5.0/5 > **Luke** | *25 March 2021* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Great dialler system works how i want it too, works very really have a problem if i do have a problem the support team at Primo Dialler are next level fix any of my problem within a few mins. > > **Cons**: No cons at all the company is great and good price compared to other dialler systems i looked at. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/61369/primo-dialler?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/61369/primo-dialler) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data