---
description: Review of Hear Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Hear | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Hear](/software/619426/Hear-ai)

# Hear

Canonical: https://www.softwareadvice.com.au/software/619426/Hear-ai

> Hear.ai is a cloud-based contact center intelligence platform that helps mid-to-large businesses in telecommunications, retail, and financial services manage customer interactions more effectively. Hear.ai analyzes calls and conversations in real time, giving supervisors visibility into agent performance, customer sentiment, and call outcomes without manual review. Core features include automated call scoring, live agent guidance, and performance dashboards that help managers identify coaching opportunities and track quality trends over time. The platform integrates with existing contact center tools, reducing the need for separate quality assurance workflows. Businesses can use conversation analytics to spot recurring customer issues and adjust training or processes accordingly. Support is available via email, phone, and an online knowledge base.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Hear.ai

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Chinese, Danish, English, Finnish, French, German, Greek, Hebrew, Hindi, Icelandic, Italian, Lithuanian, Luxembourgish, Portuguese, Russian, Slovenian, Spanish, Ukrainian, Welsh
- **Available Countries**: Israel

## Integrations (3 total)

- Feefo
- Freshdesk
- Trustpilot

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Contact Centre Quality Assurance Software](https://www.softwareadvice.com.au/directory/4478/quality-assurance/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/619426/Hear-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/619426-Hear-ai/> |
| en-AU | <https://www.softwareadvice.com.au/software/619426/Hear-ai> |
| en-GB | <https://www.softwareadvice.co.uk/software/619426/Hear-ai> |
| en-IE | <https://www.softwareadvice.ie/software/619426/Hear-ai> |
| en-NZ | <https://www.softwareadvice.co.nz/software/619426/Hear-ai> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.com.au/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"Hear","description":"Hear.ai is a cloud-based contact center intelligence platform that helps mid-to-large businesses in telecommunications, retail, and financial services manage customer interactions more effectively. Hear.ai analyzes calls and conversations in real time, giving supervisors visibility into agent performance, customer sentiment, and call outcomes without manual review. Core features include automated call scoring, live agent guidance, and performance dashboards that help managers identify coaching opportunities and track quality trends over time. The platform integrates with existing contact center tools, reducing the need for separate quality assurance workflows. Businesses can use conversation analytics to spot recurring customer issues and adjust training or processes accordingly. Support is available via email, phone, and an online knowledge base.","image":"https://images.g2crowd.com/display-layer-screenshots/1335270/a2c1d11b17a2d4614376d44c36851cede1a96b4cb87602aad6bd748795d38c18.jpg","url":"https://www.softwareadvice.com.au/software/619426/Hear-ai","@id":"https://www.softwareadvice.com.au/software/619426/Hear-ai#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.com.au/software/619426/Hear-ai#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"/directory/4478/quality-assurance/software","@type":"ListItem"},{"name":"Hear","position":3,"item":"/software/619426/Hear-ai","@type":"ListItem"}]}]}
</script>