---
description: Review of Interaction Intelligence Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Interaction Intelligence | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Key Performance Indicator (KPI) Software](/directory/1738/kpi/software) > [Interaction Intelligence](/software/627719/Interaction-Intelligence)

# Interaction Intelligence

Canonical: https://www.softwareadvice.com.au/software/627719/Interaction-Intelligence

> Interaction Intelligence is a cloud-based contact centre quality assurance and conversational analytics solution serving businesses of all sizes across industries such as financial services, healthcare, and retail. The software automatically reviews customer interactions across voice, chat, and email channels, flagging compliance risks and scoring agent performance without manual sampling. Core features include automated interaction scoring, sentiment analysis, keyword spotting, and customisable scorecards that help managers identify coaching opportunities and monitor regulatory compliance. Interaction Intelligence also provides trend reporting and dashboards that give supervisors a clear view of team performance over time. Agents and managers can access the platform through any modern web browser without additional software installation. Support is available via email, phone, and an online knowledge base, giving teams multiple ways to get help when needed.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Genii Analytics
- **Location**: Cape Town, South Africa
- **Founded**: 2013

## Commercial Context

- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: South Africa

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Key Performance Indicator (KPI) Software](https://www.softwareadvice.com.au/directory/1738/kpi/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/627719/Interaction-Intelligence)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/627719-Interaction-Intelligence/> |
| en-AU | <https://www.softwareadvice.com.au/software/627719/Interaction-Intelligence> |
| en-GB | <https://www.softwareadvice.co.uk/software/627719/Interaction-Intelligence> |
| en-IE | <https://www.softwareadvice.ie/software/627719/Interaction-Intelligence> |
| en-NZ | <https://www.softwareadvice.co.nz/software/627719/Interaction-Intelligence> |

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