---
description: Review of Castel Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Castel Contact Center | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Automatic Call Distribution Software](/directory/1694/auto-call-distribution/software) > [Castel Contact Center](/software/63557/castel-contact-center)

# Castel Contact Center

Canonical: https://www.softwareadvice.com.au/software/63557/castel-contact-center

> Designed for contact and call centers, Castel's Contact Center suite provides comprehensive solutions to manage customer engagement, monitor real-time analytics, and analyze speech analytics. Castel's solutions ensure contact center compliance, enhances customer experience, improves revenue performance, and increases employee productivity. Castel Contact Center suite includes Castel Connect, Castel Maestro, Castel Detect Live, Castel Detect QA/QM and Castel Explore.


Through Castel's Contact Center solutions, teams have access to predictive, preview, and manual dialing capabilities with automated call distribution (ACD) and advanced call scripting. With real-time call monitoring, Castel's solutions can affect conversation outcomes by providing agents with action-based intelligence through instant alerts so they can deliver the best possible customer experience at the right moment. Businesses can also comply with TCPA standards and local and state regulations while also optimizing agent performance through the use of automated QA tools. Additionally, Castel provides speech transcription technology to document customer calls for the post-review call analysis process.


Castel partners with contact centers to provide additional assistance from their Excellence Assurance team in managing customer-agent interactions.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Castel Communications
- **Location**: Buffalo, US
- **Founded**: 1982

## Commercial Context

- **Starting Price**: USD 1.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Per hour speech analytics subscription. Negotiable based on volume.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Scripting
- Computer Telephony Integration
- IVR
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Predictive Dialer
- Queue Management
- Reporting/Analytics

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software)

## Related Categories

- [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software)
- [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software)
- [Call Center Scripting Software](https://www.softwareadvice.com.au/directory/3441/scripting/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (858 reviews)
2. [CallHub](https://www.softwareadvice.com.au/software/97073/callhub-call-center) — 4.4/5 (248 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.com.au/software/20027/chasedata) — 4.8/5 (314 reviews)
4. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
5. [Readymode](https://www.softwareadvice.com.au/software/171343/readymode) — 4.6/5 (136 reviews)

## Reviews

### "Castle contact center" — 4.0/5

> **Omar** | *1 July 2022* | Accounting | Recommendation rating: 8.0/10
> 
> **Pros**: It's easy to use and learn clients and employee people
> 
> **Cons**: Take time to be good at it but it's not a problem

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### "My firm uses Castel's speech analytics capabilities to improve call center agent training." — 5.0/5

> **Jason** | *25 May 2018* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: You can use speech analytics and keyword spotting to ensure agent compliance in real-time before a customer call is over.
> 
> **Cons**: This isn't an issue with Castel, but more so our lack of attention to properly setting up the keyword dictionary that helps spot compliance issues. We didn't do a good job at setting this up, and had to go back a second time and re-launch. But this was more our issue than Castel's.
> 
> Huge benefits in call center compliance and agent training.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/63557/castel-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/castel-contact-center-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/63557/castel-contact-center> |
| en-GB | <https://www.softwareadvice.co.uk/software/63557/castel-contact-center> |
| en-IE | <https://www.softwareadvice.ie/software/63557/castel-contact-center> |
| en-NZ | <https://www.softwareadvice.co.nz/software/63557/castel-contact-center> |

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