About ServiceTitan

Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service businesses. With powerful tools that can increase revenue , supercharge your team, and provide real-time insights, ServiceTitan is trusted by more than 100,000 service professionals and by the world's best companies. Get a customized demo to see how ServiceTitan can help your business grow. We proudly support irrigation, commercial septic septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies
ServiceTitan Software - ServiceTitan job tracking
ServiceTitan Software - ServiceTitan schedules
ServiceTitan Software - ServiceTitan integration
ServiceTitan Software - ServiceTitan reporting
ServiceTitan video
ServiceTitan Software - ServiceTitan job tracking - thumbnail
ServiceTitan Software - ServiceTitan schedules - thumbnail
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ServiceTitan pricing

ServiceTitan does not have a free version.

Starting Price:
Not provided by vendor
Pricing Details:
Pricing quotes are available on inquiry.
Free Version:
No
Free trial:
N/A

Alternatives to ServiceTitan

FieldEdge

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Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and...

Service Fusion

Service Fusion is an all-in-one, cloud-based field service management software. It caters to service contractors and...

mHelpDesk

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting...
Wintac was recently acquired by Clearent and merged into the FieldEdge family. As technology in the field service space...

HouseCalls Pro

0
Using the industry’s deepest, real-time EHR integration, the HouseCalls Pro platform utilized data from the EHR to...

ServiceTitan Reviews

Feature rating

Value for Money
3.8
Functionality
4.2
Ease of Use
4.2
Customer Support
4.3
5 reviews of 190 View all reviews
Marlin C.
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/05/2019

Best in the biz

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Pros

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Cons

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Alternatives Considered

FieldEdge

Reasons for Switching to ServiceTitan

Reliability and responsiveness of the software. ServiceTitan wins hands down.

Response from ServiceTitan

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

We look forward to celebrating all of your future successes.

Replied 08/05/2019
Peter B.
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 14/06/2022

The BEST Service software out there for companies!

Very good is the best way I can sum it up. We would not want to be with another company.

Pros

The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers.

Cons

Because it is such a big and complete system there is a LOT to learn. They work to make it easy to understand but it can still be difficult. You need to make sure you have a good success manager. in the service titan network your guide and helper is called a success manager. Demand one that will work with you to be successful.

Alternatives Considered

FieldEdge and Wintac

Reasons for Choosing ServiceTitan

Was not getting the support or the promised products and forms from them.

Switched From

mHelpDesk

Reasons for Switching to ServiceTitan

Better options and customer service
Jarod H.
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
4
Ease of Use
2
Customer Support
2

3
Reviewed on 16/06/2022

Hope your ready to spend lots of money, read there contract they will lock you in over 1 yr

bad experience

Pros

the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro

Cons

Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me.

Alternatives Considered

HouseCalls Pro

Switched From

HouseCalls Pro
Alissa K.
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/04/2022

Easiest software to use on the market!

Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.

Pros

The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.

Cons

My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.

Verified Reviewer
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/02/2021

Service TItan - Windows to Mac for the HVAC world!

EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.

Pros

Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.

Cons

Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.

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