Microsoft Power BI is a web-based business analytics and data visualization platform that is suitable for businesses of...
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About CRM Analytics
Salesforce Analytics Cloud, also known as Wave Analytics, is a cloud-based business intelligence (BI) system that provides an interactive platform to access and share business trends. The software provides data insights and helps to uncover new business opportunities.
Analytics Cloud allows businesses to analyze critical sales and service specific data, generate business-relevant insights and make reformed decisions. The application seamlessly integrates with other Salesforce products such as Salesforce CRM, to share contact information and data insights across applications. The solution offers a contextual dashboard from where employees and partners can view data insights. The dashboard can also be used to track and monitor critical business metrics and KPIs. Users can auto-generate slides and presentation with data visuals and key points using one-click storytelling feature.
Salesforce Analytics Cloud is a mobile compatible application that can be accessed on both Android and iOS devices. The solution can be used by companies operating in multiple industries.
CRM Analytics pricing
CRM Analytics does not have a free version but does offer a free trial. CRM Analytics paid version starts at USD 70.00/year.
Starting Price:
USD 70.00/year
Free Version:
No
Free trial:
Yes
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CRM Analytics Reviews
Feature rating
5 reviews of 75
View all reviews
Verified Reviewer
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 03/04/2019
Analytics is great, as long as your data is in Salesforce.
Expensive and there is always a hitch with Salesforce, but we are getting our money's worth and happy with the analytics we have built.
Pros
Any Salesforce plug-in to your implementation is a benefit, and this is a great one. As long as your data is in Salesforce, you have ample tools to run analytics and build reports.
Cons
We have a lot of data NOT in Salesforce, so have to use a third party tool to analyze that data separately. We are looking into Einstein, as they say you can use both external and internal data.
Mark
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
5
5
Reviewed on 19/08/2021
Using Sales force
If you need the best CRM, with the most tools and features, this is the CRM to get, bottom line. The analytics it tells you can really help yourself, your company and your team too
Pros
I was a user of Sales Force while working for a larger company. Many of the features were set up by the company, and these tools and features were quite robust. The sales function tools help you keep track of closed sales, opportunities and events meetings and potential leads. Plus you can customize reports to help you determine your success rate and areas to help you grow your business.
Cons
I think that due to this CRM being the leader in this space, that it also comes with many many tools and features, which at times can be a little overwhelming. (Although many good trainings on using this software are also available to help).
Gabriel
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
5
Ease of Use
3
Customer Support
3
3
Reviewed on 11/06/2021
Salesforce a great option but may show some issues on the long run
We have our ups and down, its does the job really good but has make me pass for bad situations with oldest report to track them on this system.
Pros
The dashboard options.
Reports available to use.
KPI performance monitor.
Integration with different tools.
Cons
Search options can be painful with some required values for my job.
Attachments of critical information can be lost if a lot of time has passed since opening a case/report.
Erika
- Industry: Broadcast Media
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
4
5
Reviewed on 06/07/2021
Sales Force review
Salesforce Analytics reminds be to contact clients that I haven't reached out to in a while and also it is a great tool to look at what cleint did previously and keeps my buisness fresh,
Pros
I use the analytics daily to keep up with my buisness, it reminds me when i haven't spoken to clients. The Dashboard is something I use daily, and it is very user friendly and easy to keep up with my buissness.
Cons
Overall I am exteremly happy with Salesforcea and all of the Analytics it provides to make my business easier.
Andrea
- Industry: Graphic Design
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4
4
Reviewed on 29/04/2021
Salesforce review
Great tools for sales as well for building up your leads with a lot of functions linked with the phone.
Pros
The effectiveness in organizing the leads and the contracts sent to the accounts -as soon as they click through by e-mail everything is done
Cons
I wouldn’t call cons , it a very complex software because the wide functionality you can deploy- you have to study in order to make the most of it!
