--- description: Review of TOPdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TOPdesk | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/1630/it-ticketing/software) > [TOPdesk](/software/64429/topdesk) # TOPdesk Canonical: https://www.softwareadvice.com.au/software/64429/topdesk Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/64429/topdesk?page=2) > Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen. TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. Taming service desk chaos As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardise processes like ticket management, asset management, change workflows, and knowledge management. With TOPdesk's features, your IT service desk staff can: - Keep track of assets within your organisation - Prioritise incoming tickets, and assign tasks automatically based on operator capacity - Increase transparency around ticket status - Stay on top of your team's workload with customisable reports and dashboards - Capture and share critical knowledge within the service desk and with end users What's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. Breaking silos and improving collaboration With less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience. What will TOPdesk help you achieve? Improving your service delivery step by step, your service desk will: - Stop firefighting and regain control of your ever-increasing workload. - Improve communication and transparency with end users. - Be noticed and appreciated for your on-time, consistently great services. - Continue to meet expectations, find time for valuable service improvements, and help shape an organisation where all employees can thrive. What makes TOPdesk's implementation and product support unique? TOPdesk's platform is a standard solution, but flexible enough to personalise. Our in-house experts use best practices to set up the platform and optimise it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organisation. With plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. Once set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help. With 25+ years' experience helping organisations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers, here to share tips and tricks for service improvements, so you can continue to learn and grow. TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based. > > Verdict: Rated **4.4/5** by 110 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 110 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TOPdesk - **Location**: Delft, Netherlands - **Founded**: 1993 ## Commercial Context - **Starting Price**: USD 77.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Caribbean Netherlands, Chile, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland and 9 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing - Availability Management - Barcode/Ticket Scanning - Barcoding/RFID - CMDB - CRM ## Integrations (59 total) - AFAS Software - AI Chatbot - Azure DevOps Server - BeyondTrust Remote Support - Bird - BlueDolphin - Chatbot - Clicksign - D4Sign - Digital Signage - Dynatrace - Ericsson NetCloud Manager - Exact Synergy - FastPass SSPR - Flexwhere ... and 44 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Ticketing Systems Software](https://www.softwareadvice.com.au/directory/1630/it-ticketing/software) ## Related Categories - [IT Ticketing Systems Software](https://www.softwareadvice.com.au/directory/1630/it-ticketing/software) - [CMDB Software](https://www.softwareadvice.com.au/directory/4249/cmdb/software) - [Incident Management Software](https://www.softwareadvice.com.au/directory/4577/incident-management/software) - [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software) - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) ## Alternatives 1. [ACMP Suite](https://www.softwareadvice.com.au/software/449775/ACMP-Inventory) — 4.5/5 (173 reviews) 2. [Wasp Asset](https://www.softwareadvice.com.au/software/126253/assetcloud) — 4.5/5 (376 reviews) 3. [BlueTally](https://www.softwareadvice.com.au/software/336994/bluetally) — 4.6/5 (80 reviews) 4. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.5/5 (685 reviews) 5. [IT Glue](https://www.softwareadvice.com.au/software/351312/it-glue) — 4.6/5 (331 reviews) ## Reviews ### "Cloud-based software." — 5.0/5 > **Giovanni Ficcadenti** | *22 March 2021* | Internet | Recommendation rating: 10.0/10 > > **Pros**: It helps businesses offer the best services to their consumers. It enables you to create workflows, manage incidents, and keep track of configurations. It's design and installation are simple as compared to other ticketing systems. The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications. It enables you to monitor the activities of the department. > > **Cons**: Creating reports is sometimes confusing. Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work. It has some limitations regarding chart building. The change process is confusing and requires regular guidance. It is pretty expensive. The installation process is quite tough. It does not allow users to update their profiles with additional details such as education, contact numbers, and links from social media forums. > > It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive. It enables you to automate emails speedily and easily. Its best feature is a self-service portal that helps to remove numerous doubts from consumers and avoids overloading the support staff who can keep their focus on consumers with issues. It provides a clear overview of open incidents. It can create KPI-based reporting. In simple words, it is an excellent tool to obtain information about consumers quickly. It addresses the issues, reports, and replies to the questions speedily. It offers operation management and object management very effectively. ----- ### "Topdesk has improved over the years." — 4.0/5 > **Verified Reviewer** | *10 September 2019* | Fund-Raising | Recommendation rating: 7.0/10 > > **Pros**: The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time. Having used TD for many years, we have seen it grown over the years and like it. The SSO option is available and as many people use it daily it is almost a must to use it. Setup of it was relatively easy. > > **Cons**: We have a useability issue with Firefox and the operator console where an "X" character is not recognized. This will be solved by an update, but in the meantime it is annoying. I don't like the default search option of "Fuzzy". I always use the quotes around a search term to disable that. I would like the default be changed or at least configurable. > > All in all this is a sound product that gets the job done. As it is very configurable we have over the years automated al lot of services via the self-service portal. ----- ### "My Journey with TOPdesk" — 5.0/5 > **Rudy** | *14 June 2019* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, plenty of self help guides and support, they are always introducing new features and actually listen to its customer base, which to a greater extent drives their development of the products. > > **Cons**: Having to invest in extra modules. Setting up the actions and events > > This is a great tool for Shared Services, and its potential as a one stop shop for all requests and enquires within any organisation, no matter how large or small that might be. ----- ### "From early engagement to beyond our successful full implementation, a thoroughly positive experience" — 5.0/5 > **Jon** | *16 March 2018* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey. > > **Cons**: Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering > > It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool. ----- ### "That is possible in TOPdesk" — 4.0/5 > **Wesley** | *15 March 2022* | Medical Devices | Recommendation rating: 9.0/10 > > **Pros**: You get an overview of your assets and repairs and their status. Because everything is connected, you can easily make a list of whatever you want. > > **Cons**: Integration with email is difficult between TOPdesk and the system administrator of our company. And that's why it still doesn't work > > When I started at my current employer, I said for a year "that is possible in TOPdesk." If for example. someone asked for an overview of the status off tickets or Assets. After a year we purchased TOPdesk, which supports our daily work well. And provides much more structure and overview. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/64429/topdesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/64429/topdesk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data