AvidXchange

Pros

While I must admit I was very reluctant to make this move, it was a painless transition. AvidXchange has lightened my workload. My invoices are scanned to AVID, they enter the majority of the invoice details and I verify, perform filling account coding and post invoices for processing. Using AVID has cut my AP processing time by probably 30-50%. Very user-friendly AND a time-saver ... LOVE IT!

Cons

My only issue with this program is limiting reporting THOUGH I believe this is in the control of the Administrator/CFO of our organization and their setup preferences.

Pros

Ease of use
Multi Approval Routing Capability
Connection to our ERP
Easy search capabilities

Cons

I wish we were notified of uncashed checks sooner than 90 days.
Need first payment to be check then ACH

Alternatives Considered

Reasons for Switching to AvidXchange

Pros

Avid is fairly easy to use and the pricing model is very straight forward.

Cons

Customer service is absolutely horrible. It is almost impossible to speak on the phone with anyone. I have even tried to get information regarding my sales rep and have been told that they (Avid) can't share that information (?!?!?!).

Pros

Very easy for all departments to use. Did not require much training. Allows for usage of custom fields with NetSuite!

Cons

They can upgrade the look of the portal but no accounting or integration issues. Overall works smoothly.

Alternatives Considered

Reasons for Switching to AvidXchange

Pros

Seamless integration to banking core for all applicable modules in Ascend. The flow from invoice to asset and prepaid record keeping in one place.

Cons

The report export format limitations, inconsistent audit records and the lack of flexibility in the company setup in Ascend.

Alternatives Considered

Reasons for Switching to AvidXchange

Pros

Efficient, easy to use, easy for the supplier base to use, connects directly to our business software

Cons

There is nothing that we do not like about AvidXchange; automating our AP process through Avid was a great decision.

Alternatives Considered

Reasons for Switching to AvidXchange

Pros

The best thing I like About AvidXchange is it easy to use and easy to access on the go if needed.

Cons

The least thing about AvidXchange is that it logs you out if you don't use it for a couple minutes...and the budgets portal is not working for us.

Alternatives Considered

Reasons for Switching to AvidXchange

Pros

I like being able to communicate between teams in Avid to keep the process streamlined.

I also liked the training process. We had a weekly meeting set so they could understand our business needs. All the way until a few weeks after we went live to assist us with questions or any changes that we needed.

Cons

I'm not able to organize invoices by date or name even though the option is there is does not work.

Pros

I appreciate the ease of use in the user interface. The user experience can be daunting to new users due to the sheer breadth of the applications. Nonetheless the experience has a low skill floor with a high skill ceiling given the various ways to navigate the various applications and modules.

Cons

The reporting tools can be equal parts deeply informative and restrictive. I believe that boolean is simple and helps streamline the reporting process, but it's also restrictive and can make writing reports yielding specific information to be a challenge. Furthermore, separating information for reporting by certain functions is limiting when there is information I want from one section that's unavailable when building the bulk of my reports in another section of reports. (Like building an approvals report using the historical categories and wanting to use information from the approvals reports within the vendor categories)

Pros

The platform speeds up invoice approval and payment processes. You can process invoices faster, avoid late fees, and improve vendor relationships through quicker payments

Cons

While the software is powerful, it can take time to learn the system, particularly for non-technical users or those unfamiliar with accounts payable automation.

Pros

Ease of use and fully integrates with our software (MIP Fund Accounting). Implementation Team was awesome! Allowed us to move to electronic approvals and alleviated need to shuffle paper. Documentation readily available as needed with complete audit trail.

Cons

Could not incorporate distribution codes housed in MIP; work around was found. Implementation training limited to personal data - test data would have allowed for more practice. To be fair we didn't ask for additional practice.

Pros

i would say its good when it comes to communicating with customer service to find a solution

Cons

difficulty logging in when you want to log in to PW fro example

Pros

Ability to scan and send invoice to online database to easily code and search and send to Quickbooks for payment and payment tracking.

Cons

I absolutely hate the aspect that we (as the payee) cannot help the employer easily switch their payment method if they are erroneously signed up for VCC payment instead of check by mail payment or ACH. The amount of companies that state they never signed up for VCC but have been switched over is concerning.

Pros

It’s user friendly and keeps all your payables organized in one place.

Cons

When you have multiple entities you are doing payables for it is very time consuming to make changes to vendors that are shared between the companies.

Pros

Avid Automation and time stamp is great!

Cons

Customer Service from Avid is not responsive

Pros

very user friendly and accurate accounting software for processing invoices-

Pros

Love having access to pay bills directly from my computer.

Cons

Vendors having concerns with changing their payment request.

Pros

I've been using Avid for bill pay services and invoice processing for many years. I appreciate that they don't constantly change the website requiring training with every update. It's dependable and reliable and in my profession

Cons

Sometimes it's difficult to search for invoices.

Pros

I like how it is very user friendly, even if you don't have an accounting background or don't use accounting functions frequently. The ease of use in this software is superior.

Cons

Nothing--it really is a good program and has been very easy to use and saves us a lot of time.

Pros

Easy to learn and use. I was brought on part-time to help the team and was able to learn the program within very little assistance. Everything is self-explanatory and easy to use.

Cons

I process invoices and have not found anything that I do not like about the program.

Pros

Tracks everything in one place. Need a receipt? It's there. Wondering how much staff spent on travel? Its there. Did you pay that invoice? Find out.

Cons

Like any new system, it takes a little while to get over the learning curve.

Pros

I loved the ease of use, as there was a low learning curve. The process of invoicing is efficient from start to finish. It gets the job done and I would recommend this program to anyone looking for invoice processing software.

Cons

Searching for the status of an invoice can sometimes be a challenge. From my experience, searching by name hasn't always been enough when I didn't have any further information. I would recommend a shortcut to invoice searches.

Pros

It is very user friendly. There is not much I would change about it.

Cons

I would like to be able to run reports with just the information I need. The spreadsheets that I download when reviewing invoice history has several columns with repeat information, and several columns that do not contain data.

Pros

It did allow our business to pay a lot more bills as our company grew.

Cons

Terrible customer support. Lots of errors on indexing. Long processing times for payments and fixing issues.

Pros

The platform is easy to use and navigate. It isn't hard to search for what you need.

The process of entering AP is easy.

Cons

I don't like that I have to email AP to be entered. I would prefer to be able to upload it myself and have it readily available. Or, at least have the option to upload AP directly to Avid when it is urgent.

I don't have as much access in Avid as I do other AP platforms and it can be frustrating when I have to change something on an invoice. For example, if the amount was entered incorrectly, I have to comment to have someone change it, instead of being able to change it myself at that moment.

Pros

I really like the ability to process AP while not physically on location. In a hybrid work environment, it is seamless and managers can sign off on invoices no matter where they are. I also like that there is a digital records trail of the invoices, approvals, and processing. This has been incredibly helpful during audit season.

Cons

There were some calls to our community partner vendors informing them of the ability to receive payment via ACH, where the person reaching out made it sound like ACH payments were the only option. I had to clarify with our partners that paper checks were an option, but they were under the assumption after the communication that their only option was to accept the ACH form of payment and pay a fee. I reached out to sales and they said this was unacceptable and they would rectify the situation. Since then, I have not received any more complaints.

Pros

I like the fact that the invoices are transported into BankTel for me, I just have to verify that all the information is correct. And it's easy to correct a mistake.

Cons

The only thing I don't like is when you need to void a payment and not re-issue you have to delete the invoice from the system.

Pros

All of our paper invoices are kept in one place.

Cons

Customer service takes weeks to respond to cases.

Pros

AvidXchange Accounts Payable is a very user-friendly software. We love that the invoices and supporting documents can be scanned in and saved right along with the invoice. This eliminates the need to keep paper copies and makes research fast and easy. Their customer service and support staff are always very knowledgeable and helpful when we have a question.

Cons

Nothing that I can think of except maybe the price, but I know they have to stay in business.

Pros

AvidXchange is a one-stop software that provides many services to our bank. We use the product to process hundreds of invoices a month through automation and integration. We also automated expense reports and credit card charges all allowing automated approval by management. We plan to further utilize the software for fixed assets in the coming months.

Cons

I cannot think of any negative aspects of the software.

Pros

The interface with Yardi is a true plus. The ability to leave notes on invoices and also see the history of the invoice from the date it was received to the date it was paid is another plus. Being able to make corrections and/or edits in capture before it is put into the payables queue is another plus

Cons

I don't like that you have to download annual payment detail report for all of the properties in one report. We use this when processing our 1099s and it would be easier to do this by property.

Pros

-Uploading/Sending invoices to AVID is less than 24 hours
-Invoicing History is always available and goes back more than 1 year which can be helpful
-Header and distribution lines are easy to use
-Codes pull from our chart of accounts making the coding process painless
-Save and approval are very easy

Cons

-Invoice feed does not separate invoices per property they are all mixed in with each and cannot be organized on our end. This makes it difficult when you are coding per one chart of accounts and then have to switch to another when the next invoice is a different property.
-Header dollar amount line when changed does not reflect in line item and creates an extra step to adjust amount in multiple places adding time to coding

Pros

AvidXchange is a brilliant software making coding invoices easy and efficient! Gone are the days of manual coding and scanning! I love being able to send invoices to the email and have them in the portal to quickly code and submit. This software makes coding seamless and easy! A workflow game changer truly.

Cons

No cons! If I must list one, I would say the timeliness of check delivery. Other than that, I love this software!

Pros

The ease of uploading, processing and paying invoices.

Cons

The delay time of uploading invoices and getting them on the dashboard.

Pros

Eliminates the need for paper invoices being passed around and keeps a clear history of each step from invoice creation to payment. Customer service is outstanding in all areas of the program for both vendors and the company.

Cons

We cannot see how vendors choose to be paid, so we cannot assist them with questions. Also the fee charged to the vendors for ACH payments is very high.

Pros

I love that Avid makes it easy to pay invoices but downloading them to a que and inserting all important information. All I have to do is review the invoice and click submit. This saves me a ton of time per invoice.

Cons

I dislike the capture system. If an invoice is listed as a duplicate and it is not, there is no easy way to get it processed anyways.

Pros

The expense reimbursement feature on AvidAscend is crucial to our company. The ease it provides our employees when uploading receipts and keeping track of expenses is incomparable.

Cons

I wish there was an option to be able to delete expense reimbursements after they have been approved. Instead of the submitter needing to login and delete it.

Pros

AvidXchange is very easy to navigate and manage. We love the audit trail that it keeps on the vendors and researching payment issues is effortless.

Cons

We have been using AvidXchange for many years and we have not run across any issues that we would like to change.

Pros

I love the capture feature the most and how it learns more as you use it. The ease of use of the entire program is also a plus. It doesn't take long to train employees to use. Workflows can be created easily and exactly as needed.

Cons

The biggest issue is when the system is down and we have to wait for it.

Pros

Significantly easier to process accounts payable. Quick and saves us a lot of time.

Cons

Funds are removed from your account immediately. If the check gets lost or is never received by the vendor, it takes awhile to get the funds returned to your account and re-issued. It also results in a service charge.

Pros

The levels of workflows that can be created for invoices to be filtered and audited per program/individual. The approval process is easy to use.

Cons

Sometimes when putting in an account code it does not always recognize the number(s).

Pros

It's very user-friendly and it's getting better all of the time in fixing problems that occasionally occur. They seem to be very responsive to addressing concerns we have, whether it's with functions not working properly or something else.

Cons

Having to let them know certain functions aren't working.

Pros

Makes Bill Pay easy with approval workflows. Easy to communicate to other team members in workflow. export/upload to Appfolio seamless. Reports make spreadsheets for owner bills. Also support is easy to connect with and very helpful

Cons

Would be helpful to be able to have separate export for owner bills with avid extracting the markup. But this would be an entire new level of service.

Pros

I believe the user-friendliness and the weigh lifting it does on our Accounting department is what I most like about AvidXchange. It is easy to use and easy to navigate through the site. Also, the Avid Utilities feature is definitely a must have, that way you don't have to worry about getting late fees on your utility bills.

Cons

I don't have any cons at this moment. I believe in continuous improvement and finding new and better ways to make the product more valuable. I believe AvidXchange is doing a good job so far. One item that would be good to add is to provide more training support and to have a more broad communication to the people who have access, especially when the system is encountering technical issues.

Pros

I like that it is a one stop shop for AR and that they can process payments for you. I like the ease of coding and the functionality in the program itself.

Cons

I wish you could see your vendor's payment preferences. I also wish checks did not take so long to process. Utilities are near impossible to process in the portal as payments take way too long...

Pros

Avidxchange provides exact time stamp of all invoices.

Cons

AvidXchange customer service does not respond to inquiries in a timely manner

Pros

Easy platform to work with and can find invoices easily.

Cons

Technical errors - it has been down for all of my morning and can process invoice. Takes way more that 24 to 48 hours to reply to my requests. Invoices in processing get stuck in the queue till the next day. Called customer service and wasn't any help or were rude.

Pros

I like the easy use of the system. It is easy to follow on how to input invoice.

Cons

I would like to be able to pick up the phone and call someone with a question. Instead of always having to file a ticket.

Pros

Flexibility in setup, easy navigation and had a great onboarding team.

Cons

Unsure of knowing where to go for help or support - Avid community, chat, support email.

Alternatives Considered

Reasons for Switching to AvidXchange

Pros

Time saving, ease of use, seamless integration

Cons

Automatic refunding of payments outstanding after a certain time, reissuing payments is more difficult through Avid than when paying in-house.

Alternatives Considered

Reasons for Switching to AvidXchange