--- description: Review of WebSelfStorage Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: WebSelfStorage | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Property Management Accounting Software](/directory/125/accounting-software/software) > [WebSelfStorage](/software/65273/webselfstorage) # WebSelfStorage Canonical: https://www.softwareadvice.com.au/software/65273/webselfstorage Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/65273/webselfstorage?page=2) > The WebSelfStorage Business Platform is a web-based solution designed to streamline the management of self-storage facilities. Embrace the convenience of a fully web-based platform, eliminating the need for software installation and allowing 24/7 access from any device. With mobile and tablet compatibility, your facility is always at your fingertips, providing effortless account access and management. Maximize your facility's reach through fully integrated online advertising and reservations, tapping into millions of potential customers visiting uhaul.com each month. The seamless online move-in process, powered by real-time inventory, ensures increased profitability and unit occupancy. Offer your customers added peace of mind with Safestor tenant insurance, creating an additional income stream for your business. Visualize and manage your facility with an interactive site map, simplifying customer and unit management with just a click. Manage your storage unit rates remotely, schedule automatic rate increases, and seamlessly process payments through fully integrated payment processing, offering the lowest industry rates and no hidden fees. Empower your customers with a user-friendly online portal, allowing them to pay and manage their accounts, access detailed reports, and engage in seamless communication through automated letters, emails, and text messaging. Experience unparalleled support with online technical assistance, a fully integrated contact center, and multi-facility management, all designed to streamline your operations and elevate your business to new heights. WebSelfStorage offers a free demo for you to discover the transformation power starting today. > > Verdict: Rated **3.3/5** by 95 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.3/5** | 95 Reviews | | Ease of Use | 3.2/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.2/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: U-Haul - **Founded**: 2001 ## Commercial Context - **Starting Price**: USD 44.95 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: WebSelfStorage is available as a monthly subscription, priced at $44.95/month. A $10 discount is offered to U-Haul Dealers, making their subscription $34.95/month. A free demo is available for anyone who wishes to try out WebSelfStorage for up to 60 days. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: United States ## Features - Access Controls/Permissions - Accounting - Alerts/Notifications - Auction Management - Billing & Invoicing - Client Portal - Contract/License Management - Credit Card Processing - Customer Management - For Self Storage Facilities - Late Fee Calculation - Mobile Access - Multi-Location - PCI Compliance - Reminders - Reporting & Statistics - Reservations Management - Security Gate Access Control - Template Management - Third-Party Integrations ## Integrations (2 total) - QuickBooks Online - Quicken ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Property Management Accounting Software](https://www.softwareadvice.com.au/directory/125/accounting-software/software) ## Related Categories - [Property Management Accounting Software](https://www.softwareadvice.com.au/directory/125/accounting-software/software) - [Online Property Management Software](https://www.softwareadvice.com.au/directory/151/web-based-property-management-software/software) - [Property Management Software](https://www.softwareadvice.com.au/directory/1662/management-apps/software) - [Self Storage Software](https://www.softwareadvice.com.au/directory/140/self-storage-facilities-software/software) ## Alternatives 1. [CCStorage](https://www.softwareadvice.com.au/software/333212/ccstorage) — 4.5/5 (48 reviews) 2. [Easy Storage Solutions](https://www.softwareadvice.com.au/software/1634/easy-storage-solutions) — 4.8/5 (703 reviews) 3. [Storable Edge](https://www.softwareadvice.com.au/software/8026/storedge) — 4.4/5 (237 reviews) 4. [SiteLink Web Edition](https://www.softwareadvice.com.au/software/31713/sitelink) — 4.7/5 (452 reviews) 5. [KINNOVIS](https://www.softwareadvice.com.au/software/431709/kinnovis) — 4.6/5 (17 reviews) ## Reviews ### "User friendly." — 5.0/5 > **Tambi** | *16 April 2018* > > **Pros**: I loved the convenience of learning the product, and also being able to give feedback on ways to change/update the software. > > **Cons**: Some of the features only worked on some of the Windows versions, therefore compatibility was an issue for some of our users. ----- ### "Shalimar Self Storage Converts to WSS from Sitelink" — 5.0/5 > **Colin** | *26 August 2019* | Warehousing | Recommendation rating: 10.0/10 > > **Pros**: “I had worked for U-Haul Moving and Storage as a Customer Service Rep, Assistant Manager, General Manager, and Area Field Manager for several years, so I knew the value of the program and was much more familiar with that operating system. Not to mention, our location was already a U-Haul Dealer, so the change to become a self-storage affiliate as well was a no brainer.” “This platform is far cheaper than what Sitelink was charging us monthly for, in my opinion, an inferior product. We do pay extra for the call center, but this has helped us to answer any questions our tenants may have after office hours, as well as making payments, and receiving reservations for our empty units. Centralized mailing may have had the largest impact for us as a company so far. Under prior management, days were spent trying to type up rate increase letters and auction notices. Not to mention, half of them were never even mailed. Now with WebSelfStorage, we are provided with a letter template for various actions common among the storage industry. We then can have them mailed directly to our customers at standard postage costs. It's beautiful when the whole system ties together, it makes for much less hassle.” The newest version is much more user friendly than the past.” “The most impressive aspect of WebSelfStorage since signing up in June is the support. I know in the past extended support would cost the location if they wanted phone contact with a representative outside of their setup windo > > **Cons**: Over the phone customer support was once charged to the customer, now with the new version of WSS, it is much easier to get any questions you have answered. Sometimes you will have to wait if they are busy, but once you speak to a representative, they make it very easy for you to access them when needed. > > I've had a great experience with WebSelfStorage. While some competitors may have similar features, I found the functionality and cost of WSS to be unmatchable. ----- ### "Horrible. This whole upgrade" from the old version has been an absolute nightmare." — 1.0/5 > **Bobbi** | *21 March 2018* | Recommendation rating: 0.0/10 > > **Pros**: The old software was great. We have been happy with it and have been using it for years. Wish we had the option to not "upgrade" to the new version, or at the very least go back to the old version. We were not offered an option. We are now stuck with this nightmare of a product until we have enough time to research and find a different product to switch to. Not enough time for researching other products right now since there are so many bugs with WebSelfStorage. We have so many day-to-day tasks and our customers who keep us hopping even when there are no bugs in a system. We do plan to switch. \*\*There have been issues with gate security, privacy security, letters not printing correctly, no email history, ledgers incorrect, and accounts with credits that were not transferring correctly. Just to name a few... They should have tested their product much more extensively prior to releasing it. They have essentially forced their customers to be their "beta testers" and to suffer the effects of a substandard product. This was not a very nice thing to do to their customers. The real "Pro" of this product is that we have an option to go elsewhere. > > **Cons**: There are security issues that cannot be mentioned here, for fear of them being exploited by not-so-ethical entities. We are currently working on a "fix" or "work-around" at this point for those other security issues. However, there is one security issue that should be noted before ever allowing WSS/UHAUL access to a client list and gate codes. This issue has been fixed on our end and in our situation (but only after we were forced to hire a digigate expert and paid money for help in fixing issues that were caused by the "upgrade" to the new WSS.) WSS technical employees had left us hanging and waiting for a supervisor to call or email. No supervisor ever attempted to help us. This main issue that had to be fixed was 300+ renters (who were not ours \& unknown to us) AND their gate codes were loaded by WebSelfStorage into OUR digigate system. WE HAD ACCESS TO ANOTHER facilities gate codes and the names of their renters (all strangers to us)\!\!\!\! Even after we would clear them out of our digigate system, WSS still kept loading them back into our gate. Our digigate expert successfully cleared them out \& fixed issues that were caused by WSS, then contacted the WSS tech employees to help them fix the problem on their end. So far they no longer load to our system. We do wonder though, if our gate codes could have been given to another facility as well. Although there are many reasons why this product should not be utilized, the biggest "Con"cern for us was this issue. > > Clients can autopay or pay online ----- ### "Great Improvement from Old Version" — 5.0/5 > **Jay** | *31 December 2019* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and navigate. Easy to Train new users. Very mobile functional even for Admin functions. Very cost-effective payment merchant options. Lots of automated functions. New \[SENSITIVE CONTENT HIDDEN\] has totally turned it around and now improvements are getting made very quickly. Software is easily one of best out there\! VERY cost effective and simple to use with one or multiple stores. New customers can be looked in the uhaul db on a national basis for contact information that automatically comes in. > > **Cons**: Needs the revenue management brought into the new version. More reliable centralized mailing reporting. Better reporting for Mobile Digital Walk Around (inventory). API is nearly worthless at this point. Digital signatures on contracts is still pretty basic. Needs an API link with a full function eSign software or integrated eSign functions that are connected to a kiosk app or a website link. Customer portal is still branded like Uhaul and can't be modified for company designs or just trimmed down to be unbranded. > > Excellent, simple and easy. Great support staff, well trained and well lead. ----- ### "Best self storage managemetn software for the money\!" — 5.0/5 > **Bob** | *26 August 2019* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: we have used web self storage at multiple facilities over the years and have always found it to be easy to use, manager and customer friendly and easy for our accounting folks to use. For the price, we have an easy to use management software, very low credit card processing fees, a built in tenant insurance program and a listing on Uhaul.com. we cannot get all of those benefits in one place and especially for the price. while setting up our most recent self storage facility acquisition on webs self storage, the tech staff could not have been more helpful, our other vendors such as our call center agents have complimented web self storage's staff on how easy they have been to work with. we highly recommend this software for the independent self storage owner and operator. > > **Cons**: still need to work out bugs for fully functioning online rentals ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/65273/webselfstorage?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/65273/webselfstorage) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data