--- description: Review of TeamDynamix Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TeamDynamix | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [TeamDynamix](/software/65333/teamdynamix) # TeamDynamix Canonical: https://www.softwareadvice.com.au/software/65333/teamdynamix Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.com.au/software/65333/teamdynamix?page=2) > TeamDynamix is an award-winning, no-code ITSM/ESM platform with native AI and automation that helps IT teams automate repetitive tasks, reduce admin overhead, and dramatically improve service delivery. The platform removes the friction between idea and execution. Built for the realities of modern IT, it brings AI, enterprise integration, and ITIL-aligned service management together on a single unified platform, scaling without growing developer dependency and enabling teams to adapt easily. With it, teams can deliver value faster, optimize continuously, and keep realizing value as the business evolves. This has led to TeamDynamix’ 98%+ customer retention rate. This ITIL-aligned unified platform offers ITSM/ESM with ITAM and PPM with native AI, automation, and integration. AI agents help resolve tickets faster with suggested resolutions, KB content creation, and ticket triage, helping to save 4-7 minutes per ticket, and reducing resolution time by 40-90%. Virtual Support Agents can deflect 30-60% of tickets by combining AI intent matching with enterprise automation that takes action across systems, allowing end-users to self-serve 24/7. IT teams can automate repetitive tasks such as on/off-boarding, equipment replacement, and password resets without the need for developers or coding. With a unified ITAM/ITSM solution, customers can reduce the time it takes technicians to resolve tickets by putting all of the details in one place. Further, IT leaders can track asset usage and lifecycle to reduce wasted spend, improve compliance and governance, and gain valuable insight for budget planning. And, enterprise integration is built in, not bolted on. A library of pre-built connectors links to hundreds of business applications including Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, AWS, InTune, EPIC, Tyler MUNIS, Office365, and many more. A visual no-code flow builder enables non-developers to design workflows that span systems, departments, and people, with dynamic forms built from custom branding and AI Form Builder Agents that create forms in minutes. The solution offers low admin overhead and deep functionality at a lower TCO. Known for its top-of-quadrant ITSM capabilities and faster time to value, the platform is the great enabler. The people, the programs, and the partnership wrap around it, not to make the system work, but to make sure you keep getting more out of it as your business changes. > > Verdict: Rated **4.4/5** by 170 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 170 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamDynamix - **Location**: Columbus, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: USD 1.00 - **Pricing Details**: Contact TeamDynamix for pricing details - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management - Automated Routing - Availability Management - Barcoding/RFID - Budget Management - Business Process Automation - Capacity Management - Change Management - Chat/Messaging ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) ## Related Categories - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software) - [Workflow Management Software](https://www.softwareadvice.com.au/directory/4272/workflow/software) - [Business Process Management Software](https://www.softwareadvice.com.au/directory/4351/bpm/software) - [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software) ## Alternatives 1. 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[ManageEngine ServiceDesk Plus](https://www.softwareadvice.com.au/software/360387/manageengine-servicedesk-plus) — 4.4/5 (232 reviews) ## Reviews ### "Great for PMO to handle a large number of projects simultaneously" — 4.0/5 > **Timothy** | *18 June 2018* | Higher Education | Recommendation rating: 8.0/10 > > **Pros**: The software has all aspects of the project as it includes baselines, resource pool, plans, portfolio, budget, service type, scope definition, risk register, calendars, resource time management, brief case where you can upload the project documents such as plans, lessons learnt, project. It is easy as a team to mark projects with issues ( yellow/ red) for follow-up or mitigation. It integrates with Active directory It is web based which facilitates working offsite with the need for VPN or having client app installed on the machine used. Easy tool to monitor teams tasks and project workloads. > > **Cons**: Project plans created in MS project need to be saved in XML format before being imported to teamdynamix. I would have preferred if it was a straight forward import. There is no MAC OS client. > > Multiple project management has became smoother. Team time and activity tracking became possible. Its an organizational knowledge base as it contains projects repository ----- ### "Comprehensive Platform with Promising Capabilities" — 4.0/5 > **Sonja Michaela** | *3 June 2026* | Higher Education | Recommendation rating: 7.0/10 > > **Pros**: What attracted us most to TeamDynamix was its ability to provide ITSM, ITAM, project management, and integration capabilities within a single platform. Its flexibility, workflow automation, higher education focus, and potential to improve visibility and operational efficiency were key factors in our decision to adopt the solution. > > **Cons**: While we have not yet gone live with TeamDynamix, our biggest concern is the complexity that can come with implementing and maintaining a highly configurable platform. We expect there will be a learning curve for administrators, particularly around workflow design, reporting, and system governance. As with many enterprise solutions, success will depend on having the time, resources, and training necessary to fully leverage the platform. > > Our experience with TeamDynamix has been positive during the evaluation and implementation process. We selected the platform because of its flexibility, broad functionality, and ability to support multiple operational areas within a single solution. While we have not yet gone live, we are optimistic about the benefits it will provide and have had a positive experience working with the TeamDynamix team thus far. ----- ### "Good tool, but PPM needs attention" — 3.0/5 > **Billie** | *18 February 2021* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client. > > **Cons**: Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views. > > Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM. ----- ### "TeamDynamix is excellent for managing Services, Tickets, and Project Management." — 5.0/5 > **Berry** | *2 June 2026* | Government Relations | Recommendation rating: 10.0/10 > > **Pros**: Project management and reporting. I really like the dashboards and analytics. Tickets and services management. > > **Cons**: Nothing so far. New user. However my organization put in an enhancement request to add projects and time to the TeamDynamix Mobile App. > > So far great. Very intuitive. Like the project management. Easier to create custom reports and create dashboards. ----- ### "TDX Enterprise IT Service Management" — 5.0/5 > **Joey** | *3 June 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Good organization, plenty of features and customizability. Great training and implementation teams. Great documentation and API endpoints. > > **Cons**: Email monitoring can be a bit tricky and convoluted. Reply token is a good idea, but in practice with larger teams, it can become an issue. > > I've had a pretty good time getting familiar with the system and leveraging it's features to provide a functional service management tool for the company. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.com.au/software/65333/teamdynamix?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/65333/teamdynamix) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data