---
description: Review of My Customer Lens Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: My Customer Lens | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [My Customer Lens](/software/653702/My-Customer-Lens)

# My Customer Lens

Canonical: https://www.softwareadvice.com.au/software/653702/My-Customer-Lens

> My Customer Lens is a client listening platform built for professional services firms, including law firms and accounting practices. Small and mid-sized businesses in these industries can use My Customer Lens to collect client feedback, track satisfaction trends, and identify service gaps over time. The software is cloud-based, so no installation is required. Core features include automated feedback surveys, real-time reporting dashboards, and alert notifications when client sentiment drops. These tools help firms spot issues early and take action before clients disengage. My Customer Lens also provides response management tools, allowing staff to follow up on feedback directly within the platform. Support is available via email, live chat, and an online knowledge base.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: My Customer Lens
- **Location**: Glasgow, Timor-Leste
- **Founded**: 2017

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 1,001–5,000, 1,001–5,000, 5,001–10,000, 5,001–10,000, 5,001–10,000, 10,000+, 10,000+, 10,000+
- **Available Countries**: United Kingdom

## Category

- [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/653702/My-Customer-Lens)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/653702-My-Customer-Lens/> |
| en-AU | <https://www.softwareadvice.com.au/software/653702/My-Customer-Lens> |
| en-GB | <https://www.softwareadvice.co.uk/software/653702/My-Customer-Lens> |
| en-IE | <https://www.softwareadvice.ie/software/653702/My-Customer-Lens> |
| en-NZ | <https://www.softwareadvice.co.nz/software/653702/My-Customer-Lens> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.com.au/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"My Customer Lens","description":"My Customer Lens is a client listening platform built for professional services firms, including law firms and accounting practices. Small and mid-sized businesses in these industries can use My Customer Lens to collect client feedback, track satisfaction trends, and identify service gaps over time. The software is cloud-based, so no installation is required. Core features include automated feedback surveys, real-time reporting dashboards, and alert notifications when client sentiment drops. These tools help firms spot issues early and take action before clients disengage. My Customer Lens also provides response management tools, allowing staff to follow up on feedback directly within the platform. Support is available via email, live chat, and an online knowledge base.","image":"https://images.g2crowd.com/display-layer-screenshots/1805680/7a69ba10f28f691262fd5d9859b8f5d1bb3a1911c4d0a97f9940fd84ba0d25da.png","url":"https://www.softwareadvice.com.au/software/653702/My-Customer-Lens","@id":"https://www.softwareadvice.com.au/software/653702/My-Customer-Lens#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication"},{"@id":"https://www.softwareadvice.com.au/software/653702/My-Customer-Lens#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational AI Platforms","position":2,"item":"/directory/4010/conversational-ai-comparison/software","@type":"ListItem"},{"name":"My Customer Lens","position":3,"item":"/software/653702/My-Customer-Lens","@type":"ListItem"}]}]}
</script>