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description: Review of VATES Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: VATES | Reviews, Pricing & Demos - SoftwareAdvice AU
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Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/1884/knowledge-management/software) > [VATES](/software/664538/VATES)

# VATES

Canonical: https://www.softwareadvice.com.au/software/664538/VATES

> VATES is designed for organizations that want reliable AI answers from knowledge they control, especially when that knowledge changes frequently, has an authoritative owner, or carries a meaningful cost when answered incorrectly.
Instead of converting organizational knowledge into opaque vector embeddings, VATES keeps the underlying knowledge structured, human-readable, and directly editable. A team can inspect what the AI relies on, correct or update the source itself, and reflect those changes in subsequent answers without rebuilding an embedding pipeline or re-indexing a vector database.
This makes VATES particularly suited to operational knowledge such as internal procedures, customer support information, product specifications, policies, manuals, pricing rules, and other information where organizations need to determine what the authoritative answer actually is.
Teams can deploy VATES in several ways. It can operate as a standalone AI interface, be embedded into an existing website through a widget, or be integrated into products and workflows through its API. Compatible AI clients and assistants can also access organizational knowledge through supported integrations.
The language of the stored knowledge and the language of the conversation are independent. A knowledge base can be maintained in one language while users ask questions and receive answers in another, allowing organizations to serve multilingual users without maintaining separate copies of the same knowledge.
VATES also provides traceability. Users can inspect the source knowledge behind an answer rather than treating the AI response as an unexplained output. Administrative and security capabilities include role-based access controls, audit logs, configurable data retention, authentication options, and tools for tracing how knowledge is used.
VATES uses usage-based prepaid billing rather than requiring a fixed monthly subscription, allowing organizations to start with a small balance and scale usage as needed.
VATES is developed by STANDOUT Inc. in Japan. Its design principles are documented through publicly available DOI-indexed research, with the developer's research record maintained through ORCID.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: STANDOUT

## Commercial Context

- **Pricing model**: Usage Based
- **Pricing Details**: VATES uses usage-based, prepaid pricing — no monthly base fee, no seats, no minimum contract.

Getting started: A new account requires a flat $5.00 USD initial deposit, which becomes your starting balance. Usage is metered per request and deducted from that balance. Card payments are handled via Stripe; bank transfer is also available for organizations that prefer it.

How usage is billed: Costs are based on the underlying LLM API consumption (input/output tokens), with a markup applied on top of the provider's raw cost. There is no flat per-seat or per-user fee — cost scales directly with actual usage (chat requests, knowledge base queries via API/MCP, voice transcription and text-to-speech where used).

What's included at every tier: Full access to the widget, API, and MCP integration, three-tier role-based access, audit logging, passkey/2FA authentication, and the full admin console — there is no separate "enterprise-only" security tier.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Amharic, Arabic, Armenian, Azerbaijani, Burmese, English, French, Georgian, Greek, Indonesian, Italian, Japanese, Kazakh, Kyrgyz, Persian, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian, Uzbek, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Content Management
- Customisable Branding
- Data Import/Export
- Full Text Search
- Generative AI
- Knowledge Base Management
- Multi-Language
- SSL Security
- Widgets

## Integrations (2 total)

- ChatGPT
- Claude

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/664538/VATES)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/664538-VATES/> |
| en-AU | <https://www.softwareadvice.com.au/software/664538/VATES> |
| en-GB | <https://www.softwareadvice.co.uk/software/664538/VATES> |
| en-IE | <https://www.softwareadvice.ie/software/664538/VATES> |
| en-NZ | <https://www.softwareadvice.co.nz/software/664538/VATES> |

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