--- description: Review of Expert Sierra Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Expert Sierra | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Legal Billing Software](/directory/980/billing/software) > [Expert Sierra](/software/6683/expert-sierra) # Expert Sierra Canonical: https://www.softwareadvice.com.au/software/6683/expert-sierra Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/6683/expert-sierra?page=2) > Expert Sierra is a cloud-based legal practice management solution designed to help mid to large-sized law firms assemble, store and manage financial data of cases. Key features include billing, time tracking, team collaboration, task management, remote access and reporting. The application enables advocates to maintain details, expenses, profit costs and disbursements relative to clients. Using its dashboard, professionals can monitor billed and unbilled payments and track team performance through aging work-in-progress (WIP). It comes with a timekeeper functionality, which helps administrators manage client billing and perform periodic reviews of WIP and accounts receivable (AR). Expert Sierra offers integration with the third-party mail platform Outlook, letting users streamline communication with clients. The solution also provides a calendar feature, which allows advocates to view upcoming appointments and receive reminders for pending tasks. Pricing for the solution is available on request and support is provided via email and phone. > > Verdict: Rated **4.3/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 10 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aderant - **Location**: Atlanta, US - **Founded**: 1978 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Aderant for pricing information. - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automatic Billing - Billable Items Tracking - Billing & Invoicing - Billing Rate Management - CRM - Calendar Management - Case Management - Case Notes - Client Management - Client Portal - Collaboration Tools - Conflict Management - Contact Management - Contract/License Management - Customizable Reports ## Integrations (4 total) - Microsoft 365 - Microsoft Excel - Microsoft PowerPoint - Microsoft Word ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Legal Billing Software](https://www.softwareadvice.com.au/directory/980/billing/software) ## Related Categories - [Legal Billing Software](https://www.softwareadvice.com.au/directory/980/billing/software) - [Case Management Software](https://www.softwareadvice.com.au/directory/984/case-management/software) - [Legal Practice Management Software](https://www.softwareadvice.com.au/directory/3006/law-practice-management/software) ## Alternatives 1. [LEAP](https://www.softwareadvice.com.au/software/20175/leap) — 4.3/5 (539 reviews) 2. [Clio](https://www.softwareadvice.com.au/software/449970/Clio) — 4.7/5 (1706 reviews) 3. [8am MyCase](https://www.softwareadvice.com.au/software/3719/mycase) — 4.6/5 (790 reviews) 4. [Bonterra Apricot](https://www.softwareadvice.com.au/software/76884/bonterra-case-management) — 4.2/5 (226 reviews) 5. [Smokeball](https://www.softwareadvice.com.au/software/157579/smokeball) — 4.8/5 (358 reviews) ## Reviews ### "A great Billing Software to be in" — 5.0/5 > **Kevin** | *9 December 2019* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: My favorite part of the system is its customization and ability to do just about anything. Aderant's focus on improving the software makes for a great user experience with feedback becoming new features and support has been very helpful. > > **Cons**: The system is not intuitive when you are first starting the program. The amount of customization options makes the first few months overwhelming and challenging. > > Our firm struggled for the first couple months in the new system. After getting through the learning curve and understanding the basics of the system we were able to set up and make a customized experience that suited our needs better than any other system we previously used or looked at. After one year of using the system we are continuing to perfect it to our needs, but Expert Sierra is able to do everything we wanted and so much more. ----- ### "is there competition out there?" — 5.0/5 > **Jennifer** | *6 November 2024* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: It is easy to use. No explanation is necessary. > > **Cons**: moves slow sometimes. duplicates are too easy to make > > No special training is necessary for this program, which is ideal for quick learning. ----- ### "Don't walk - run away from anyone selling Aderant." — 2.0/5 > **Verified Reviewer** | *27 October 2020* | Law Practice | Recommendation rating: 0.0/10 > > **Pros**: It has a good timekeeping feature. That's it. It has a lot of customization that is useless because the basics are awful. > > **Cons**: It is web-based, so everything goes trough a browser, meaning nothing can be printed or emailed without opening or saving a local copy. Interface was clearly designed just to look good on a tablet by people who have no intention of ever using it. Office add-ins have continuous problems, answer is always to just "delete all of your cookies" meaning you lose all website logins every time their software locks-up, which is often. > > Customer service is non-existent. Training was useless, as something didn't work is just about every training session. Everything is always the users fault, and eventually they just stop responding to IT staff. ----- ### "Excellent product" — 4.0/5 > **Leah** | *12 March 2019* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: The software is relatively easy to use and intuitive and best of all new. :) The team support was awesome. The people that we worked with seemed very pleasant and knowledgeable. > > **Cons**: It doesn't like dual screens. Sometimes it has little quirks that you discover, that maybe should have been plain in the beginning. Clearing the cache files, what postings are final and how they post, iManage integration, check printing. The reports, there are more options in the system that I can see and we don't seem to have access to those. Some of the training is not exactly what we use or what we have access too. Not consistent with every user (i.e. I see things on my screen a certain way and the user that sits beside me is different). > > We are solving a very outdated accounting software issue. It has been a little bit of a learning curve, but overall, wonderful experience. I think training could be better suited if someone was actually here during the day to day things. Maybe offer training in your package after all the kinks are fixed in the initial push. In other words, after we have had a chance to use it for a while. In the beginning when you are training on a new system, and you are implementing changes, you don't know if it's working or not working because you are doing something wrong, or if it is just a system issue. After you work all that out and you get into your own paces of doing your job, at that point you should have in depth training. Because that is when the questions really arise. ----- ### "Great for timekeeping and billing" — 4.0/5 > **Dominic** | *5 September 2019* | Judiciary | Recommendation rating: 8.0/10 > > **Pros**: Our office implemented ExpertSierra to satisfy our new timekeeping and billing requirements. So far, the software has lived up to our expectations. OTGTime is probably my favorite aspect of Expert Sierra. It is very intuitive and user-friendly, making timekeeping virtually painless (which I didn't think possible). Using the back office applications required slightly more homework, but I still found it to be tremendously useful once I became familiar with it. The support team has been extremely responsive and attentive. > > **Cons**: My office's needs were somewhat unorthodox, so, understandably, many aspects of the system were extraneous. Ordinarily, that wouldn't be a problem, but it complicates certain tasks, such as inquiries. Because we do not use the Accounts Receivable function, we do not track invoices/time entries by financial period. Some inquiries only allow you to filter by "Period." Consequently, I could not filter certain inquiry results. The back office can also be very laggy at times, but it's never been too much of a hindrance. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/6683/expert-sierra?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/6683/expert-sierra) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data