--- description: Review of Dialing Innovations Call Center Application Suite Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dialing Innovations Call Center Application Suite | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [Dialing Innovations Call Center Application Suite](/software/67857/dialing-innovations) # Dialing Innovations Call Center Application Suite Canonical: https://www.softwareadvice.com.au/software/67857/dialing-innovations Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/67857/dialing-innovations?page=2) > Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and large call centers. The solution can be deployed in the cloud or installed on-premise. Key features include call tracking, call recording, call evaluation by using tools, call scripting and predictive dialer. The solution allows organizations to utilize all aspects of a prospect or customer by mixing business automation with social interactions. Users can also connect with web leads which help businesses to convert leads into clients. The solution also offers advanced APIs that let users integrate call center applications with the other business applications. It provides other features such as intelligent call routing, on-screen display of caller information and answering machine detection. The solution also helps with multiple campaign management, caller ID mapping and list data management. Services are available on a per month subscription basis with support available via email, phone and live chat. > > Verdict: Rated **4.8/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 14 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Dialing Innovations - **Location**: Greenwood, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: USD 10.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Contact Dialing Innovations for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software) ## Related Categories - [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software) - [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software) - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [Call Center Scripting Software](https://www.softwareadvice.com.au/directory/3441/scripting/software) ## Alternatives 1. [DialedIn CCaaS](https://www.softwareadvice.com.au/software/20027/chasedata) — 4.8/5 (314 reviews) 2. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 3. [RingCX](https://www.softwareadvice.com.au/software/24307/ringcentral-contact) — 4.2/5 (253 reviews) 4. [Dialpad](https://www.softwareadvice.com.au/software/74028/dialpad) — 4.2/5 (562 reviews) 5. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (262 reviews) ## Reviews ### "DI provides personal, high-level service." — 5.0/5 > **Bill** | *8 March 2018* | Telecommunications > > **Pros**: Feature rich, combining the best call center software features from all the competition. Incredibly stable. ----- ### "Great system\! Saved my business money." — 5.0/5 > **Gypsy** | *1 May 2019* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Great price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful\! > > **Cons**: Nothing so far has been negative. I really have liked everything. > > We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone. ----- ### "Dialing Innovations" — 4.0/5 > **Karl** | *24 April 2019* | Restaurants | Recommendation rating: 7.0/10 > > **Pros**: Its a cheap alternative to a big phone bill. > > **Cons**: When you call in the phone system often doesn't ring. It just goes strait to the automatic attendant. > > We have 30 of these systems, and i i probably have to call once a month for support for all locations. ----- ### "A good Dialer System" — 4.0/5 > **Justin** | *14 March 2019* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Able to add just about any feature necessary. They don't have downtime that often. Pretty easy to use for the most part. They don't charge for minutes which is great. > > **Cons**: Not the best customer service. Adding new features is not cheap. > > Over the years they've become a very stable dialer system. Would recommend for most businesses. ----- ### "The software is excellent and very reliable." — 5.0/5 > **Tania** | *28 February 2018* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day. > > **Cons**: The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website. > > Productivity, profit increase, workflow efficiency, ease of system management. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/67857/dialing-innovations?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/67857/dialing-innovations) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data