---
description: Review of Xdroid Insights Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Xdroid Insights | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Market Research Software](/directory/4222/market-research/software) > [Xdroid Insights](/software/692515/Xdroid-Insights)

# Xdroid Insights

Canonical: https://www.softwareadvice.com.au/software/692515/Xdroid-Insights

> Xdroid Insights is an AI-powered conversation analytics software designed to analyze customer interactions and provide insights to improve service quality, performance, and customer experience. It is used by contact centers, customer service teams, quality managers, sales managers, CX managers, and compliance managers in organizations of various sizes. The software focuses on delivering enterprise-grade speech analytics in a way that is accessible to small and medium-sized enterprises.

The platform includes automated quality monitoring that evaluates interactions based on specific key performance indicators, eliminating the need for manual sampling. It offers tools for resolution status tracking and sentiment analysis. Preconfigured dashboards display insights using heatmaps and auto-categorization. Performance monitoring features allow tracking of metrics across departments, teams, and agents. Additional capabilities include customer journey mapping, First Contact Resolution reports, in-call NPS prediction, call intent detection, and conversation summaries that standardize unstructured data into actionable insights. The software includes modules for operational efficiency, customer experience improvement, revenue analysis, and compliance management.

Xdroid Insights is built on a no-code architecture, allowing teams to generate insights without requiring specialized setup. The platform is designed to scale with increasing interaction volumes and operational demands. It provides tools to support organizations with varying levels of complexity.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Xdroid

## Commercial Context

- **Target Audience**: 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Belgium

## Features

- Multi-Channel Distribution
- Reporting/Analytics
- Survey Builder

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Market Research Software](https://www.softwareadvice.com.au/directory/4222/market-research/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/692515/Xdroid-Insights)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/692515-Xdroid-Insights/> |
| en-AU | <https://www.softwareadvice.com.au/software/692515/Xdroid-Insights> |
| en-GB | <https://www.softwareadvice.co.uk/software/692515/Xdroid-Insights> |
| en-IE | <https://www.softwareadvice.ie/software/692515/Xdroid-Insights> |
| en-NZ | <https://www.softwareadvice.co.nz/software/692515/Xdroid-Insights> |

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