RouteManager

Pros

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Cons

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

Pros

We love a lot of things about RouteManager. It saves us a lot of time and money when planning routes. Our customers love that they stay informed with each step of the process as well.

Cons

Our biggest struggle is the limitation on the notification. We would like to include the hotwords "Order Type" when sending notifications to depict whether it is a drop off or pickup that is being referenced.

Pros

Nothing. It was a good platform 5-10 years ago, not improving, with todays standard its very exensive and bad service, I´v benn working with route mng for 8 years.

Cons

Customer service not helping, low skills, just want to charge you

Pros

Easy to use, planning routes for your business. Can easily re-route trucks to get certain stops first. Lots of options to improve performance

Cons

Would like to be able to select groups of stops to switch to a different truck with the balloon feature but Workwave does not do that

Pros

I love how easy is to import and export information with Work Wave Route manager. Assigning routes is pretty easy with WorkWave Route Manager.

Cons

Honestly, I would like to know with more details about how his system calculate cost and would love to have a better real time location of my drivers.

Pros

The only thing I think works well is the notification. It will send a notification whenever a setting is violated.

Cons

Everything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The default breadcrumb color is white and the map it's imposed against is mostly white so you can't see the breadcrumb on the map. You can't setup scheduled emails to push driver behavior reports to you on a regular basis and since there's also no dashboard you're constantly having to pull reports and make sense of the Excel data it exports. Reports are limited to a certain number of days data you can pull. The features and user experience is NOT intuitive. The only reason I've continued to use this product is because we have the device wired directly into our vehicles and cost to uninstall them and install a different brand just isn't worth it. This feels like a piece of software designed in the 90's and forgotten about by Workwave.

Pros

It is simple to use and you can see your drivers and orders in real time.

Cons

I do not like that it does not indicate orders that have a time sensitivity attached to them.

Pros

I like that the onboarding process is very hands on. They definitely make sure that you understand how the tool operates, how to setup your instance, etc.

Cons

I don't like the fact that you have to contact support to create territories, add drivers, and adjust your vehicle limit. It's very annoying and it's inefficient for a fast moving business. I also dislike the reporting and email functionality. The reporting is very limited, doesn't include any sort of automated emails and the export you do get isn't very clear to a lot of users. The email notifications also aren't customizable as far as the scheduling goes. The mobile app also only shows you a limited amount of days forward.

Pros

Once learned the ease of the system is what's keep me using the software.

Cons

I like to figure things out on my own, sometimes with Work Waves there are things they can see, that i can't see and I am unable to resolve the situation on my own.

Pros

Real time tracking and capturing of data.

Cons

There are limitations in customizing certain features to suit our specific needs. For example, the ability to tailor reports or dashboards to our unique requirements is somewhat restricted. The mobile app occasionally experiences performance issues, such as slow loading times or glitches, which can disrupt field operations and lead to inefficiencies. When the internet connection is unstable or unavailable, the system's functionality is significantly reduced. Improved offline capabilities would be beneficial for field teams working in remote areas.

Pros

Customer Service, [sensitive content hidden] go ABOVE and BEYOND.

Cons

We need to easily be able to allow drivers to adjust their routes. Also when adding location, it's very slow. Being able to adjust routes same day would be nice if it were easier to do. Also, exporting is difficult with the range requirements.

Pros

The responsiveness of route optimization is a pleasant surprise compared to other routing software I've used. It can handle a huge workload of orders and the available customization options for order attributes and the display interface help to streamline the user experience.

Cons

One major caveat is the inability to move orders between territories. A copy/paste feature function for notifications between territories would also be helpful (similar to the reasons for orders not completed that were recently added).

Pros

Pros for workwave,is that it's very user friendly and it helps me put mu drivers in a successful position routing wise.

Cons

From my experience using workware, there's no cons

Pros

I like how easily I can upload CVS files with all the routing data into the software.

Cons

I don't like that the GPS takes you to coordinates instead of the address. Has not been a big problem, just more of an annoyance.

Pros

I appreciate that I can call and you guys figure everything out, and you're very patient. Thank you!

Cons

The software is difficult to use at first - because the language you use is your language, not what a normal person would use... and the jumping around is not so easy until you've done it several times.

Pros

This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.

Cons

When importing data into the website, it is hard to manipulate said data. There are a lot of restrictions with parameters that you would want placed.

Pros

Excel-friendly, information is easy to view, great organizational tool

Cons

Inputting every detail of information from traffic patterns to truck routes, etc.

Pros

Can’t name one...

Cons

Software has consistent clutches, package feature was a joke, Quickbooks sync would just duplicate things causing more problems.

Pros

Web based, intuitive interface. Allows for flexibility in route planning

Cons

Have not run into any cons as of yet. There could be some additional notification options, but not a big deal

Pros

The best thing I like about this product is the functionality of it. It gives you the ability to manage multiple routes and multiple drivers

Cons

The least thing I like about this product is is doesnt have use for people who aren't tech savvy

Pros

They take feedback and are improving the system weekly. Cheap monthly fee compared to other systems on the market.

Cons

Cheap isn't always best. If you have the patience of dealing with the technical problems then it is fine. Still not 100% up and running and are now past the 90 day mark. Techs are unable to see other schedules and cannot change their schedules using the app.

Pros

Ease of use, route optimization, identification of vehicle limits, customer communication

Cons

There is nothing we dislike about workwave. The ease of use and integration with two third party companies to allow drivers a single tool to perform multiple tasks has taken our delivery process to high-level efficiency

Pros

The most important features have been planned and implemented very well. And, when we had a driver leave, we found we did not need to replace them. It took a whole truck off the road for us.

Cons

GPS reporting is a little weak, but you can get data exports that show the data in raw form.

Pros

Eas to use! Easy to implement! Great customer card with suggested changes being implemented!

Cons

Export features need more flexibility. For instance, Export in my format, etc.

Pros

The ease of building a route and manipulating the data to best fit your needs.

Cons

Some features that are not flexible for our specific services.

Pros

I can import my addresses, verify them then push a single button and the route is ready to go. Since my routes change month to month, I can't use some of the saved route features, but it's smooth to upload.

Cons

There is no left hand turn preferred option to make an even more efficient route.

Pros

Covers all of the basis and needs for our process. Customer relations is really big for us as well. The WW team I work with is very responsive to my needs and ideas.

Cons

The biggest draw back is as updates come out there is always a new glitch/issue to fix

Pros

They are constantly updating the system to make improvements

Cons

Sometimes it is difficult to complete more than one day of routes.

Pros

Having the ability to route our techs each week for the most time saving and efficient delivery.

Cons

The system could be more user friendly. However, when there is an issue customer support is awesome.

Pros

control of probably every aspect of day to day transport/delivery business

Cons

not sure is there anything that i dont like.

Pros

The ease in which you can schedule deliveries. The ability to consolidate deliveries for multiple stores for one driver. Saves the company money.

Cons

The only thing I wish WorkWave could do is to blackout dates or times for scheduled maintenance on the truck or if the truck is needed for something other than customer deliveries.

Pros

- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS.
- Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team
- The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful. We give user access to sales team to monitor the BOL's so we can bill accordingly.
- Importing and exporting are effortless. We can build spreadsheet with all the data of our routes which we enjoy very much.
- Ability to put shift duration restrictions on how much time a unit can be utilized for

Cons

- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly.
- We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us
- That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.

Alternatives Considered

Reasons for Switching to RouteManager

Pros

Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.

Cons

The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.

Alternatives Considered

Reasons for Choosing RouteManager

Reasons for Switching to RouteManager

Pros

We have shopped other products but this product seems to be the only one that fits our specific needs in the roofing industry. I like the aesthetically pleasing appearance, ease of use, and the fit for our industry.

Cons

I am noticing some time indiscrepancies in some areas (ex from our Seb branch to the Keys or our Ala branch to Panama City) the stated drive time is off by 45 minutes or so. When going from one chrome page to another and then coming back to my Workwave it will freeze for about a minute before we can proceed. Those are fairly small issues compared to the positives.

Pros

streamlines a host of processes from route optimization, managing receivables, automating billing and sync with quickbooks

Cons

expensive for user license and being tied into their processor is very costly.

Alternatives Considered

Reasons for Choosing RouteManager

Reasons for Switching to RouteManager

Pros

I love how you are able to integrate both the tracking and the orders and POD all in one software.

Cons

I am still trying to figure out how to put together the maintenance plans.

Alternatives Considered

Reasons for Choosing RouteManager

Switched From

Reasons for Switching to RouteManager

Pros

The ease of transferring pertinent information for the delivery drivers to make their day easier.

Cons

Being able to find the proper location to change (permanent or temporarily) information for the runs I'm working on.

Pros

Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.

Cons

WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.

Pros

Usability is good, routing is easy to learn .

Cons

I don't like the idea of this product not functioning when it is open with other tabs in google chrome.
I have found a significant drop in performance when i have multiple tabs open and the suggestion from tech support was to open workwave in an incognito tab as opposed to a regular chrome tab . By using it like that forces me to use a different monitor. I have a 3 screen display and making one exclusively for work wave is problematic . When i asked the tech support agent about this and will this issue be corrected in the future , his reply was no . Based on that response i have gone to my ownership and suggested we shop for a better ,more suitable, alternative.

Pros

The overall experience using WWRM has been great. It's been easy to get up to speed using and informing others how to use it.

Cons

There isn't anything that jumps out as something not liked.

Pros

It is easy to use, read and the functionality is good. wide range of different uses.

Cons

it would be good to have better reporting on useage, costings, per vehicle for KPIs -
a dashboard for the daily jobs on. this could be on a TV screen showing the routes and ETAs so people don't have to log in. its a display function. it could flick between the routes

The training videos could be used for us to download for internal training though?

Pros

Mapping, Endpoints easy to add, 2 ways to review maps, spreadsheet feature easy to email out.

Cons

Importing spreadsheet with multiple sheets, open and closing to redo is annoying, time consuming when in a hurry.

Pros

Routing is great. It was easily integrated with our Magento 2 store.

Cons

GPS does not work for our country.

I don't have the maintenance plan program for our fleet

Alternatives Considered

Reasons for Switching to RouteManager

Pros

The ease of migration from Service CEO to this product

Cons

The product is complicated to use, search features are limited, and many lists don't even return basic results.

Pros

We use WorkWave daily to map our routes and have been able to train all our team members and drivers in the tool. The tool saves us time and money by easily optimizing our routes.

Cons

The initial learning curve takes a little time because the tool is so feature rich.

Pros

Having the ability to track and add to my daily routes real time is an asset to our operation. Also being able to track where my fleet is at all times is convenient.

Cons

Would be great to have text notifications included with basic service and not an add on service.