RouteManager

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About RouteManager

WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer requests, adjust schedules/routes as needed, confirm driver ETAs and more. Users can build optimal routes as well as utilize features like drag-and-drop, best-fit for assigning last minute orders and alerts on violations. Route Manager allows drivers to sync updates back to the office via the mobile app. They can receive routes, capture proof of delivery, check in and out of stops and mark orders as reschedule or skipped. In addition, planners can track drivers and maintain full visibility when GPS tracking is activated.
RouteManager Software - Dispatch routes to mobile
RouteManager Software - Create profiles
RouteManager Software - 24-7 driver visibility
RouteManager Software - Build and review routes
RouteManager Software - Live driver updates
RouteManager video
RouteManager Software - Dispatch routes to mobile - thumbnail
RouteManager Software - Create profiles - thumbnail
RouteManager Software - 24-7 driver visibility - thumbnail
RouteManager Software - Build and review routes - thumbnail
RouteManager Software - Live driver updates - thumbnail

RouteManager pricing

RouteManager does not have a free version and does not offer a free trial. RouteManager paid version starts at USD 54.00/month.

Starting Price:
USD 54.00/month
Free Version:
No
Free trial:
No

Alternatives to RouteManager

RouteManager Reviews

Feature rating

Value for Money
3.9
Functionality
4.0
Ease of Use
4.2
Customer Support
4.4
5 reviews of 81 View all reviews
Carmen
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/12/2018

Great routing tool

Overall, very pleased with WorkWave

Pros

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Cons

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

Logan
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/07/2024

RouteManager saves us time and money

Overall we have had a great experience. The customer service is quick and easy to work with. The features of the product are great and they have worked with us on some added features that have helped us.

Pros

We love a lot of things about RouteManager. It saves us a lot of time and money when planning routes. Our customers love that they stay informed with each step of the process as well.

Cons

Our biggest struggle is the limitation on the notification. We would like to include the hotwords "Order Type" when sending notifications to depict whether it is a drop off or pickup that is being referenced.

Response from WorkWave

Hello and thank you for your review of RouteManager. We have taken note of your suggestions and appreciate being your valued partner! -WorkWave

Replied 05/08/2024
Michael
Michael
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

1
Reviewed on 16/09/2021

Disappointing software

Frustrating and disappointing with no improvements in sight.

Pros

The only thing I think works well is the notification. It will send a notification whenever a setting is violated.

Cons

Everything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The default breadcrumb color is white and the map it's imposed against is mostly white so you can't see the breadcrumb on the map. You can't setup scheduled emails to push driver behavior reports to you on a regular basis and since there's also no dashboard you're constantly having to pull reports and make sense of the Excel data it exports. Reports are limited to a certain number of days data you can pull. The features and user experience is NOT intuitive. The only reason I've continued to use this product is because we have the device wired directly into our vehicles and cost to uninstall them and install a different brand just isn't worth it. This feels like a piece of software designed in the 90's and forgotten about by Workwave.

Pamela
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/07/2024

Good product for managing your fleet

Pros

Easy to use, planning routes for your business. Can easily re-route trucks to get certain stops first. Lots of options to improve performance

Cons

Would like to be able to select groups of stops to switch to a different truck with the balloon feature but Workwave does not do that

Response from WorkWave

Hello and thank you for your review of RouteManager. We have taken note of all suggestions and are happy you are finding success with our product! -WorkWave

Replied 05/08/2024
Ashley
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 19/07/2024

Yurek Pharmacy

Overall, I have really enjoyed this routing system and my rep is always easy to get a hold of, very knowledgeable and alwasy willing to help.

Pros

It is simple to use and you can see your drivers and orders in real time.

Cons

I do not like that it does not indicate orders that have a time sensitivity attached to them.

Response from WorkWave

Thank you for your review of RouteManager. We have taken note of your comments and encourage you to contact support should you want to discuss your specific questions or concerns: (800) 762-0301. Thank you!- WorkWave

Replied 29/07/2024

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