About RouteManager

WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer requests, adjust schedules/routes as needed, confirm driver ETAs and more. Users can build optimal routes as well as utilize features like drag-and-drop, best-fit for assigning last minute orders and alerts on violations. Route Manager allows drivers to sync updates back to the office via the mobile app. They can receive routes, capture proof of delivery, check in and out of stops and mark orders as reschedule or skipped. In addition, planners can track drivers and maintain full visibility when GPS tracking is activated.
RouteManager Software - Dispatch routes to mobile
RouteManager Software - Create profiles
RouteManager Software - 24-7 driver visibility
RouteManager Software - Build and review routes
RouteManager Software - Live driver updates
RouteManager video
RouteManager Software - Dispatch routes to mobile - thumbnail
RouteManager Software - Create profiles - thumbnail
RouteManager Software - 24-7 driver visibility - thumbnail
RouteManager Software - Build and review routes - thumbnail
RouteManager Software - Live driver updates - thumbnail

RouteManager pricing

RouteManager does not have a free version and does not offer a free trial. RouteManager paid version starts at USD 54.00/month.

Starting Price:
USD 54.00/month
Free Version:
No
Free trial:
No

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Browse RouteManager Reviews

82 of 82 reviews
Sort by:
Carmen
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/12/2018

Great routing tool

Overall, very pleased with WorkWave

Pros

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Cons

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

Logan
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/07/2024

RouteManager saves us time and money

Overall we have had a great experience. The customer service is quick and easy to work with. The features of the product are great and they have worked with us on some added features that have helped us.

Pros

We love a lot of things about RouteManager. It saves us a lot of time and money when planning routes. Our customers love that they stay informed with each step of the process as well.

Cons

Our biggest struggle is the limitation on the notification. We would like to include the hotwords "Order Type" when sending notifications to depict whether it is a drop off or pickup that is being referenced.

Response from WorkWave

Hello and thank you for your review of RouteManager. We have taken note of your suggestions and appreciate being your valued partner! -WorkWave

Replied 05/08/2024
Johannes
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 04/03/2025

Stay away, there is better options

Not helpful, almost fraud cos they lost most of the clients. Finally we left it after 10 years of bad support, high cost and old solutions that we find better and with a lower cost in other platforms.

Pros

Nothing. It was a good platform 5-10 years ago, not improving, with todays standard its very exensive and bad service, I´v benn working with route mng for 8 years.

Cons

Customer service not helping, low skills, just want to charge you

Response from WorkWave

Thank you for your feedback of RouteManager - we have noted your comments as we work to be a strong partner to our customers. -WorkWave

Replied 10/03/2025
Pamela
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/07/2024

Good product for managing your fleet

Pros

Easy to use, planning routes for your business. Can easily re-route trucks to get certain stops first. Lots of options to improve performance

Cons

Would like to be able to select groups of stops to switch to a different truck with the balloon feature but Workwave does not do that

Response from WorkWave

Hello and thank you for your review of RouteManager. We have taken note of all suggestions and are happy you are finding success with our product! -WorkWave

Replied 05/08/2024
Mauricio
  • Industry: Business Supplies & Equipment
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 23/07/2024

WWRM is a great job tool!

It's been a great year using this tool daily.

Pros

I love how easy is to import and export information with Work Wave Route manager. Assigning routes is pretty easy with WorkWave Route Manager.

Cons

Honestly, I would like to know with more details about how his system calculate cost and would love to have a better real time location of my drivers.

Response from WorkWave

Hello and thank you for your review of RouteManager. We are so thankful you are finding success with our product. -WorkWave

Replied 05/08/2024
Michael
Michael
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

1
Reviewed on 16/09/2021

Disappointing software

Frustrating and disappointing with no improvements in sight.

Pros

The only thing I think works well is the notification. It will send a notification whenever a setting is violated.

Cons

Everything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The default breadcrumb color is white and the map it's imposed against is mostly white so you can't see the breadcrumb on the map. You can't setup scheduled emails to push driver behavior reports to you on a regular basis and since there's also no dashboard you're constantly having to pull reports and make sense of the Excel data it exports. Reports are limited to a certain number of days data you can pull. The features and user experience is NOT intuitive. The only reason I've continued to use this product is because we have the device wired directly into our vehicles and cost to uninstall them and install a different brand just isn't worth it. This feels like a piece of software designed in the 90's and forgotten about by Workwave.

Ashley
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 19/07/2024

Yurek Pharmacy

Overall, I have really enjoyed this routing system and my rep is always easy to get a hold of, very knowledgeable and alwasy willing to help.

Pros

It is simple to use and you can see your drivers and orders in real time.

Cons

I do not like that it does not indicate orders that have a time sensitivity attached to them.

Response from WorkWave

Thank you for your review of RouteManager. We have taken note of your comments and encourage you to contact support should you want to discuss your specific questions or concerns: (800) 762-0301. Thank you!- WorkWave

Replied 29/07/2024
Leshawn
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 23/07/2024

Route Manager Review

It's been pretty decent overall. The hardest challenge I faced was getting the my co-workers to adapt to the new process and new software. The tool generally functions well and we do not have any major complaints that would prevent us moving forward and continuing to use the tool.

Pros

I like that the onboarding process is very hands on. They definitely make sure that you understand how the tool operates, how to setup your instance, etc.

Cons

I don't like the fact that you have to contact support to create territories, add drivers, and adjust your vehicle limit. It's very annoying and it's inefficient for a fast moving business. I also dislike the reporting and email functionality. The reporting is very limited, doesn't include any sort of automated emails and the export you do get isn't very clear to a lot of users. The email notifications also aren't customizable as far as the scheduling goes. The mobile app also only shows you a limited amount of days forward.

Response from WorkWave

Thank you for taking the time to review RouteManager. We aim to be the best partner for your company and have passed along all of your comments. We encourage you to contact your team and/or support at (800) 762-0301 for any specific questions. -WorkWave

Replied 29/07/2024
Michaelle
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 23/07/2024

Work Wave Review

I enjoy working with the support number, they are always helpful and prompt. I feel [sensitive content hidden] my account rep is fabulous A joy to work with, although once I used Work Waves more often I had less interaction with anyone because I became self sufficient.

Pros

Once learned the ease of the system is what's keep me using the software.

Cons

I like to figure things out on my own, sometimes with Work Waves there are things they can see, that i can't see and I am unable to resolve the situation on my own.

Response from WorkWave

Hello and thank you for your review of RouteManager. We are so thankful you are finding success with our product. -WorkWave

Replied 05/08/2024
Mark
  • Industry: Program Development
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
4
Customer Support
4

4
Reviewed on 18/07/2024

WorkWave Route Manager Needs More Features

Pros

Real time tracking and capturing of data.

Cons

There are limitations in customizing certain features to suit our specific needs. For example, the ability to tailor reports or dashboards to our unique requirements is somewhat restricted. The mobile app occasionally experiences performance issues, such as slow loading times or glitches, which can disrupt field operations and lead to inefficiencies. When the internet connection is unstable or unavailable, the system's functionality is significantly reduced. Improved offline capabilities would be beneficial for field teams working in remote areas.

Response from WorkWave

Thank you for your review and feedback of RouteManager. We have passed along your comments to the team. We encourage you to contact support at (800) 762-0301 for any urgent needs or concerns. Thank you!

Replied 29/07/2024
Kierra
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
5

5
Reviewed on 01/06/2023

Functionality could improve but customer service is GREAT

7/10

Pros

Customer Service, [sensitive content hidden] go ABOVE and BEYOND.

Cons

We need to easily be able to allow drivers to adjust their routes. Also when adding location, it's very slow. Being able to adjust routes same day would be nice if it were easier to do. Also, exporting is difficult with the range requirements.

Derek
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 06/04/2021

Refreshingly simple

Every time I've been held up I've been able to get assistance from a knowledgeable support system. Admittedly I never took the time I should have initially to review the training docs provided on the website. Once I looked at those, they proved a lot of information to help get familiar with the software quickly.

Pros

The responsiveness of route optimization is a pleasant surprise compared to other routing software I've used. It can handle a huge workload of orders and the available customization options for order attributes and the display interface help to streamline the user experience.

Cons

One major caveat is the inability to move orders between territories. A copy/paste feature function for notifications between territories would also be helpful (similar to the reasons for orders not completed that were recently added).

Response from WorkWave

Hi Derek!

Thank you for your review. We are so happy that Route Manager helps you to manage your workload more efficiently and that you find value in our support materials. We look forward to continuing to drive Stika Salmon Shares forward with our routing solutions!

Replied 07/04/2021
Daril
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/11/2020

Workwave Rating

Workwave has been extremely helpful for me, my old routing software use to take me 2hrs plus to complete my routing process. Using workwave takes me somewhere around 30mins to complete and the routing is more actuate

Pros

Pros for workwave,is that it's very user friendly and it helps me put mu drivers in a successful position routing wise.

Cons

From my experience using workware, there's no cons

Response from WorkWave

Hi Daril,

Thank you for your great review! We are so happy that you find WorkWave Route Manager to be user friendly and that the software has cut your time down from 2 hours to 30 minutes with more accurate routing. We look forward to continuing our relationship with CSC Serviceworks!

Replied 30/11/2020
Sergio
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 23/11/2020

Mobtown Fermentation review of WorkWave

Overall a positive experience! Has been incredibly intuitive to learn the ins and outs of the program, and have not had issues with glitches or bugs.

Pros

I like how easily I can upload CVS files with all the routing data into the software.

Cons

I don't like that the GPS takes you to coordinates instead of the address. Has not been a big problem, just more of an annoyance.

Response from WorkWave

Hi Sergio,

Thank you for your great review! We are so happy that you are having a positive experience with WorkWave Route Manager! We look forward to continuing our relationship with Mobtown Fermentation!

Replied 30/11/2020
Shaun
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 11/10/2021

Thank you!

I couldn't my do business without it. I own a magazine in Fort Lauderdale and Naples. My territories are huge, and there's no way I would know how to get around and be effective in a short amount of time.

Pros

I appreciate that I can call and you guys figure everything out, and you're very patient. Thank you!

Cons

The software is difficult to use at first - because the language you use is your language, not what a normal person would use... and the jumping around is not so easy until you've done it several times.

Response from WorkWave

Thank you for the 5 star rreview! We are so glad you are finding success with our solutions.

Replied 22/10/2021
Evelyn
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 13/09/2018

WorkWake in Healthcare

Better customer service

Pros

This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.

Cons

When importing data into the website, it is hard to manipulate said data. There are a lot of restrictions with parameters that you would want placed.

Alex
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 09/11/2016

Great organizational tool

At first I thought this program was easy to use and comprhensive, then as I started to play with it I realized all of the work it does is based on every little detail you include in it. This is where is becomes a little less user friendly because unless you have time to put into it, it will not give accurate times/routes according to your vehicles, traffic, etc. With that being said, if you do have the time to accumulate the information and input it into the program, it becomes a useful tool in building routes, dispatching routes, and communicating with the drivers. It is also Excel-friendly which is a big plus for my company.

Pros

Excel-friendly, information is easy to view, great organizational tool

Cons

Inputting every detail of information from traffic patterns to truck routes, etc.

Jessica
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

1
Reviewed on 29/03/2018

Scam! Scam! Scam!

Watch out for their contract! Good companies should not have to force customer to keep using a product that doesn’t work for their business.

Pros

Can’t name one...

Cons

Software has consistent clutches, package feature was a joke, Quickbooks sync would just duplicate things causing more problems.

Tyler
  • Industry: Farming
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 17/08/2021

Route Optimization for Live Plants

So far it has been very easy to learn

Pros

Web based, intuitive interface. Allows for flexibility in route planning

Cons

Have not run into any cons as of yet. There could be some additional notification options, but not a big deal

Response from WorkWave

Hi Tyler - Thank you for the 5 star review! We are so glad you are finding success with our software.

Replied 26/08/2021
LASHAE
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/03/2019

Its good

Pros

The best thing I like about this product is the functionality of it. It gives you the ability to manage multiple routes and multiple drivers

Cons

The least thing I like about this product is is doesnt have use for people who aren't tech savvy

Karen
  • Review Source
Value for Money
3
Functionality
1
Ease of Use
1.5
Customer Support
4.5

2.5
Reviewed on 08/09/2016

A work in progress

Pros

They take feedback and are improving the system weekly. Cheap monthly fee compared to other systems on the market.

Cons

Cheap isn't always best. If you have the patience of dealing with the technical problems then it is fine. Still not 100% up and running and are now past the 90 day mark. Techs are unable to see other schedules and cannot change their schedules using the app.

Jeremy
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 24/07/2014

An IT Perspective

From an IT point of view, not only does the application allow us to validate our data, but the ease of use allows for us to quickly train additional personal to use the system. Quickly validating our customer's address, mapping the locations, and planning the routes allows us to employ multiple what-if scenarios when looking at routing potential new customers.

Liz
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 23/07/2014

What a relief

We have used Viamente Route planner for the past 3 years to help our small school successfully deliver mother's day brunch bags to over 700 addresses. Prior to discovering Viamente, we spent many, many person hours pouring over paper maps to come up with the routes for our volunteer-drivers. Now, we put all of the addresses into Viamente and Tah-dah, our routes are planned!! What a relief.

Lori
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 28/07/2014

Streamline Your Business

PestPac and RoutePoint have been phenomenal for us and our business. It gives us access to our customer and billing information anywhere that we have access to the internet. It has streamlined the administrative side of our business so much. We can mail to, look up information on, schedule or bill our customers with just the click of a button. Thank you so much!

Andrew
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 23/07/2014

Saves me headaches

I have been a viamente customer for over a year now. The phone support is incredible and the route planning system is spot on. I can't tell you how many headaches and hours via ente has saved me. This will be a service I continue to use as long as I am in business.

Bryan
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/07/2024

Ace Retail Holdings Review

Outstanding vendor partner from the very beginning. Open to ideas on improving the end user experience

Pros

Ease of use, route optimization, identification of vehicle limits, customer communication

Cons

There is nothing we dislike about workwave. The ease of use and integration with two third party companies to allow drivers a single tool to perform multiple tasks has taken our delivery process to high-level efficiency

Response from WorkWave

Thank you for your positive review of RouteManager. We are so happy you are finding success and ease with our products!

Replied 29/07/2024
David
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 14/12/2023

Delivery Routing and Tracking At It's Best

Awesome! It's exactly what we need. It could use a little more on the GPS reporting side

Pros

The most important features have been planned and implemented very well. And, when we had a driver leave, we found we did not need to replace them. It took a whole truck off the road for us.

Cons

GPS reporting is a little weak, but you can get data exports that show the data in raw form.

Jeff
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/07/2024

Great Solution for Small and VERY LARGE Business

Amazing. When looking for a solution that I can grow with I chose WorkWave Route Manager. I am a small business but everyone I have engaged with makes me feel like I am their most important customer. And, the system works!

Pros

Eas to use! Easy to implement! Great customer card with suggested changes being implemented!

Cons

Export features need more flexibility. For instance, Export in my format, etc.

Response from WorkWave

Thank you for your positive review of RouteManager. We are so happy you are finding success with our product! - WorkWave

Replied 29/07/2024
Sara
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
4
Customer Support
4

4
Reviewed on 26/07/2024

Routemanager

Customer service is excellent and the program itself isn't too complex to use. I just wish they were more amenable to updates/changes.

Pros

The ease of building a route and manipulating the data to best fit your needs.

Cons

Some features that are not flexible for our specific services.

Response from WorkWave

Hello and thank you for your review of RouteManager. We are always on hand to help you through any questions - please contact Support at (800) 762-0301 for any help you may need! -WorkWave

Replied 05/08/2024
Moriah
  • Industry: Glass, Ceramics & Concrete
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 22/07/2024

WorkWave Route Manager for Recycling Collection

WorkWave works well for my one truck operation, I didn't need anything built for large orgs, or the price that came with them, so WW is a good option.

Pros

I can import my addresses, verify them then push a single button and the route is ready to go. Since my routes change month to month, I can't use some of the saved route features, but it's smooth to upload.

Cons

There is no left hand turn preferred option to make an even more efficient route.

Response from WorkWave

Thank you for your review of RouteManager! We have made notes of your comments and passed them along to the team. -WorkWave

Replied 29/07/2024
Dillon
  • Industry: Environmental Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 09/01/2024

Apex Companies LLC

Enjoy working with WorkWave and developing the use of it and seeing how it can help our processes further

Pros

Covers all of the basis and needs for our process. Customer relations is really big for us as well. The WW team I work with is very responsive to my needs and ideas.

Cons

The biggest draw back is as updates come out there is always a new glitch/issue to fix

Response from WorkWave

Thank you for your feedback of Route Manager. We've noted all of your comments and are thrilled to be your partner.

Replied 14/06/2024
Tina
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 18/07/2024

WorkWave Route Manager Review

We rely heavily on this program for our very rare business. It does what we need it to for the purposes we use it for.

Pros

Having the ability to route our techs each week for the most time saving and efficient delivery.

Cons

The system could be more user friendly. However, when there is an issue customer support is awesome.

Response from WorkWave

Thank you for your positive review of RouteManager. We are so happy you are finding success with our product! - WorkWave

Replied 29/07/2024
Fonda
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 31/07/2024

RouteManager

Great. Good support system if I encounter issues.

Pros

They are constantly updating the system to make improvements

Cons

Sometimes it is difficult to complete more than one day of routes.

Response from WorkWave

Hello and thank you for your review of RouteManager. We are thrilled you are finding success with our product! -WorkWave

Replied 05/08/2024
Mindaugas
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 15/12/2023

software to go for

i was looking for long time for such powerful software. yes it takes time to master it but even as the beginner you can shine. watch tutorials and everything will be ok

Pros

control of probably every aspect of day to day transport/delivery business

Cons

not sure is there anything that i dont like.

Response from WorkWave

Thank you so much for sharing your experiences with WorkWave Route Manager. We are so happy you are finding success with our products.

Replied 08/01/2024
Matthew
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 10/01/2024

Great delivery software

I love Workwave. WorkWave has made not the drivers time more valuable but mine as well.

Pros

The ease in which you can schedule deliveries. The ability to consolidate deliveries for multiple stores for one driver. Saves the company money.

Cons

The only thing I wish WorkWave could do is to blackout dates or times for scheduled maintenance on the truck or if the truck is needed for something other than customer deliveries.

Response from WorkWave

Thank you for sharing this positive feedback, Matthew! We are so happy you are finding success with our products. -WorkWave

Replied 22/01/2024
William
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 10/11/2020

Love routing with Workwave!

Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically.

Pros

- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS.
- Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team
- The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful. We give user access to sales team to monitor the BOL's so we can bill accordingly.
- Importing and exporting are effortless. We can build spreadsheet with all the data of our routes which we enjoy very much.
- Ability to put shift duration restrictions on how much time a unit can be utilized for

Cons

- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly.
- We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us
- That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.

Alternatives Considered

Verizon Connect, Onfleet, Motive, Samsara and Geotab

Reasons for Switching to RouteManager

We are very passionate of getting our produce to the customer as fresh as possible and on time. We deal with Chefs, Independents, Donation partners, DSD and DC's ranging from receiving windows/ operating hours/ appointment times. All those factors create a deep complexity which WorkWave is able to do with ease (although I do tweak its optimized routing almost daily given many variables) which is convenient.

Response from WorkWave

Hi William,

Thank you for your great review! We are so happy that Route Manager has been able to elevate your customers' and employees' experience. It is amazing that you were able to successfully launch up to 100+ new stores with minor complications logistically. We look forward to continuing our relationship with Bowery Farming!

Replied 12/11/2020
Steven
  • Industry: Utilities
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/10/2021

This product is best in class!

Pros

Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.

Cons

The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.

Alternatives Considered

Route4Me

Reasons for Choosing RouteManager

Cost

Reasons for Switching to RouteManager

The cost, ease of use of the API and feature set were the main determining factors in the purchase of WorkWave.

Response from WorkWave

Thank you for the 5 star review! We are so glad you are finding success with our solutions.

Replied 22/10/2021
Dana
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 10/11/2020

Workwave Route Manager

Overall, we are pleased with Work wave. We are changing our scheduling structure and discussed looking for another program but all agree this one fits the best of any we have seen thus far for our unique needs.

Pros

We have shopped other products but this product seems to be the only one that fits our specific needs in the roofing industry. I like the aesthetically pleasing appearance, ease of use, and the fit for our industry.

Cons

I am noticing some time indiscrepancies in some areas (ex from our Seb branch to the Keys or our Ala branch to Panama City) the stated drive time is off by 45 minutes or so. When going from one chrome page to another and then coming back to my Workwave it will freeze for about a minute before we can proceed. Those are fairly small issues compared to the positives.

Response from WorkWave

Hi Dana,

Thank you for your great review! We are so happy that you find our interface aesthetically pleasing and easy to use! Our UI/UX designer is amazing. We look forward to continuing our relationship with Gulf Coast Supply!

Replied 12/11/2020
Cesar
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/05/2022

Great But Expensive CRM and Scheduling Application

Great experience with work wave maintains resources that help manager a small to medium size service business.

Pros

streamlines a host of processes from route optimization, managing receivables, automating billing and sync with quickbooks

Cons

expensive for user license and being tied into their processor is very costly.

Alternatives Considered

Housecall Pro and Salesforce Sales Cloud

Reasons for Choosing RouteManager

was obsolete and needed to have something in place

Reasons for Switching to RouteManager

Easy to migrate and the features that it contained
Eliezer
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/04/2021

Best yet

Pros

I love how you are able to integrate both the tracking and the orders and POD all in one software.

Cons

I am still trying to figure out how to put together the maintenance plans.

Alternatives Considered

Fleetio

Reasons for Choosing RouteManager

Verizon connect didn't have Dispatching for orders the way i needed it to be. Roadwarrior didn't track the driver efficiently. Only through the phone GPS but didn't track the behavior.

Switched From

Verizon Connect and RoadWarrior

Reasons for Switching to RouteManager

Workwave route manager had everything that i was looking for.

Response from WorkWave

Hi Eliezer!

Thank you for your review. We are so happy that Route Manager had everything you were looking for, and that you are finding your tasks seamless with our integrations. We look forward to continuing to drive Decor Builders Hardware forward with our routing solutions!

Replied 06/04/2021
Don
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 10/11/2020

WorkWave Route Manager

It has been very good. If there are issues I can message and the replies are in good time frame.

Pros

The ease of transferring pertinent information for the delivery drivers to make their day easier.

Cons

Being able to find the proper location to change (permanent or temporarily) information for the runs I'm working on.

Response from WorkWave

Hi Don,

Thank you for your great review! We are so happy that Route Manager helps to make your delivery driver's days easier and more productive. We look forward to continuing our relationship with Bio-Ag Consultants & Distributors!

Replied 12/11/2020
Christine
  • Industry: Utilities
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
2
Customer Support
5

2
Reviewed on 15/08/2019

WorkWave upgrade

Pros

Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.

Cons

WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.

Response from WorkWave

Hi Christine Thanks for your feedback. We are glad you have found success with our customer service team, but are sorry to hear about your experience with the look and functionality of the updated system. We are taking your feedback into consideration, and appreciate the valuable insight.

Replied 23/08/2019
jay
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
4

3
Reviewed on 16/11/2020

Not very happy at all

Pros

Usability is good, routing is easy to learn .

Cons

I don't like the idea of this product not functioning when it is open with other tabs in google chrome.
I have found a significant drop in performance when i have multiple tabs open and the suggestion from tech support was to open workwave in an incognito tab as opposed to a regular chrome tab . By using it like that forces me to use a different monitor. I have a 3 screen display and making one exclusively for work wave is problematic . When i asked the tech support agent about this and will this issue be corrected in the future , his reply was no . Based on that response i have gone to my ownership and suggested we shop for a better ,more suitable, alternative.

Response from WorkWave

Hi Jay,

We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution did not satisfy your expectations. We will be reviewing this issue with our team.

Replied 30/11/2020
Jeff
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 02/03/2023

Good Stuff

At this moment, we are just getting up and using WWRM. Everything is just basic planning and execution, but later we expect to get more out of this.

Pros

The overall experience using WWRM has been great. It's been easy to get up to speed using and informing others how to use it.

Cons

There isn't anything that jumps out as something not liked.

Adam
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 16/11/2020

Polycorr Limited

My customer contact [SENSITIVE CONTENT HIDDEN] is excellent. the webinars are good, the site info is brilliant.

The training videos could be used for us to download for internal training though?

will become expensive the more vehicles i have on the road.

Pros

It is easy to use, read and the functionality is good. wide range of different uses.

Cons

it would be good to have better reporting on useage, costings, per vehicle for KPIs -
a dashboard for the daily jobs on. this could be on a TV screen showing the routes and ETAs so people don't have to log in. its a display function. it could flick between the routes

The training videos could be used for us to download for internal training though?

Response from WorkWave

Hi Adam,

Thank you for your review! We are so happy that you find Route Manager easy to use and enjoy our webinars and training videos. We look forward to continuing our relationship with Polycorr Limited!

Replied 30/11/2020
Lynn
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 16/11/2020

Review WWRM

I have had great technical support every time I have reached out for help. Now, with their question analyst it is easy to get an answer even faster. The answers are usually simple and direct to the point. It is a quick way to research and find a solution on my own.

Pros

Mapping, Endpoints easy to add, 2 ways to review maps, spreadsheet feature easy to email out.

Cons

Importing spreadsheet with multiple sheets, open and closing to redo is annoying, time consuming when in a hurry.

Response from WorkWave

Hi Lynn,

Thank you for your great review! We are so happy that you find Route Manager easy to use and find our technical support to be helpful. We look forward to continuing our relationship with Landis+Gyr!

Replied 30/11/2020
Yannick
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 04/05/2021

Great last mile delivery tool

I definitely recommend

Pros

Routing is great. It was easily integrated with our Magento 2 store.

Cons

GPS does not work for our country.

I don't have the maintenance plan program for our fleet

Alternatives Considered

Fleetio

Reasons for Switching to RouteManager

The support team was very accessible and the API documentation very clear

Response from WorkWave

Hi Yannick!

Thank you for your review. We are so happy that you are finding success using Route Manager! We look forward to continuing our relationship with Price Guru!

Replied 07/05/2021
Lucas
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

2
Reviewed on 09/04/2020

Very poor customer service and faulty product

The experience has been horrible, we've been given misinformation and our account rep [SENSITIVE CONTENT HIDDEN] could care less about us or anyone else as a customer, we definitely regret referring customers to Work Wave now

Pros

The ease of migration from Service CEO to this product

Cons

The product is complicated to use, search features are limited, and many lists don't even return basic results.

Response from WorkWave

Hi Lucas - Thanks for the review, and we are sorry to hear about your frustrating experience with Route Manager. Our customer experience is always our top priority, and will be passing this feedback along to our product team.

Replied 31/08/2020
JT
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/11/2020

Route Management Made Easy

The on-boarding team and support have been great and helped us get ramped up fast.

Pros

We use WorkWave daily to map our routes and have been able to train all our team members and drivers in the tool. The tool saves us time and money by easily optimizing our routes.

Cons

The initial learning curve takes a little time because the tool is so feature rich.

Response from WorkWave

Hi JT,

Thank you for your great review! We are so happy that our tool saves you time and money by easily optimizing your routes, and that you had a great experience with our onboarding and support team. They are the backbone of WorkWave! We look forward to continuing our relationship with Pasture Provisions.

Replied 12/11/2020
Nathan
  • Industry: Environmental Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 10/11/2020

A great tool for our operation

It has been a great improvement to our daily operation.

Pros

Having the ability to track and add to my daily routes real time is an asset to our operation. Also being able to track where my fleet is at all times is convenient.

Cons

Would be great to have text notifications included with basic service and not an add on service.

Response from WorkWave

Hi Nathan,

Thank you for your great review! We are so happy you were able to improve your daily operations with Route Manager! We look forward to continuing our relationship with AGAT Laboratories.

Replied 12/11/2020
82 reviews

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