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description: Review of HelpDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HelpDesk | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [HelpDesk](/software/693737/HelpDesk-by-Portali-Space)

# HelpDesk

Canonical: https://www.softwareadvice.com.au/software/693737/HelpDesk-by-Portali-Space

> HelpDesk by Portali.Space is a help desk solution designed to support small and mid-sized businesses across a range of industries in managing customer service and support requests. The software is deployed cloud-based, so teams can access it from any browser without installing additional software. Core features include ticket management, which organizes incoming requests into a single queue so agents can track and resolve issues efficiently, as well as automated workflows that route tickets to the right team members based on set rules. Reporting tools give managers visibility into response times and team performance. HelpDesk by Portali.Space also offers a knowledge base feature, allowing businesses to publish self-service articles that help customers find answers without contacting support. Support for the platform is available via email and an online knowledge base.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: TTN

## Commercial Context

- **Starting Price**: EUR 49.00
- **Pricing model**: Flat Rate (Free version available)
- **Pricing Details**: HelpDesk offers four pricing plans: HelpDesk Free (€0), HelpDesk Starter (€49/month), HelpDesk Business (€149/month), HelpDesk Enterprise (€349/month). All prices are shown on a monthly basis. Yearly billing is available for the paid plans with a 17% discount, but the monthly pricing is preferred for reporting. The pricing model is flat rate per plan. Prices are shown in Euros (€).
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Czech, English, German, Slovak, Spanish
- **Available Countries**: United States

## Features

- Knowledge Base Management
- Ticket Management

## Integrations (2 total)

- Google Workspace
- Okta

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/693737/HelpDesk-by-Portali-Space)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/693737-HelpDesk-by-Portali-Space/> |
| en-AU | <https://www.softwareadvice.com.au/software/693737/HelpDesk-by-Portali-Space> |
| en-GB | <https://www.softwareadvice.co.uk/software/693737/HelpDesk-by-Portali-Space> |
| en-IE | <https://www.softwareadvice.ie/software/693737/HelpDesk-by-Portali-Space> |
| en-NZ | <https://www.softwareadvice.co.nz/software/693737/HelpDesk-by-Portali-Space> |

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