About Call Center Studio

Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations. Our serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements. When you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices. Features like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. With voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs. The solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction. Call Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.
Call Center Studio Software - This is the login screen of Call Center Studio, accessed by user's credentials, allowing for role-based interfaces.
Call Center Studio Software - This is the panel where the system administrator manages the functionalities.
Call Center Studio Software - This is where the agent makes/receives calls & messages and manages daily tasks
Call Center Studio Software - This is the screen for the supervisors of the system where they can interact with their team and monitor KPIs real time.
Call Center Studio Software - This screen is a sample from the vast array of different analytics & reporting features.
Call Center Studio Software - This is where users with access can listen, download, tag  and evaluate calls within the system.
Call Center Studio Software - This is the login screen of Call Center Studio, accessed by user's credentials, allowing for role-based interfaces. - thumbnail
Call Center Studio Software - This is the panel where the system administrator manages the functionalities. - thumbnail
Call Center Studio Software - This is where the agent makes/receives calls & messages and manages daily tasks - thumbnail
Call Center Studio Software - This is the screen for the supervisors of the system where they can interact with their team and monitor KPIs real time. - thumbnail
Call Center Studio Software - This screen is a sample from the vast array of different analytics & reporting features. - thumbnail
Call Center Studio Software - This is where users with access can listen, download, tag  and evaluate calls within the system. - thumbnail

Call Center Studio pricing

Call Center Studio does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to Call Center Studio

LiveVox

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Microsoft Azure

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Avaya OneCloud UCaaS

Avaya OneCloud UCaaS (formerly (formerly Avaya Aura Contact Center)) is a cloud-based and on-premise call center...

BeInContact

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Call Center Studio Reviews

Feature rating

Value for Money
4.7
Functionality
4.5
Ease of Use
4.7
Customer Support
4.8
5 reviews of 48 View all reviews
Emre Kadir
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/06/2018

its so good

Pros

speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

Cons

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Nazim
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/07/2021

Call Center Studio Experience ( 4 years )

overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Pros

very easy to use and economically inexpensive. I can get support very fast.

Cons

This software is under the minuscule. I've been fine for 4 years.

Alternatives Considered

Avaya OneCloud UCaaS

Reasons for Choosing Call Center Studio

Because it's easy and cheap.

Switched From

Avaya OneCloud UCaaS

Reasons for Switching to Call Center Studio

User support is very good. cheap and fast. The technical support team is very successful. very fast support. I don't have any problems. thanks.
Tamara
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

3
Reviewed on 15/06/2018

Rocky and Unpredictable

I can easily contact any client I want with an internet connection and a head set.

Pros

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

AYLİN
  • Industry: Internet
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 30/10/2020

Aylin Kılıç -Planing Manager

overall comfortable to use, not complicated

Pros

User Friendly, simple,
wide report opportunity, containing new technologies, accelerating

Cons

There may be information boxes in the menus

Alternatives Considered

3CX

Reasons for Choosing Call Center Studio

alotech is more useful, more modern, meets almost all my needs

Switched From

3CX

Reasons for Switching to Call Center Studio

alotech is more useful, more modern, meets almost all my needs
Louis
  • Industry: Consumer Services
  • Company size: 5,001-10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/12/2021

Call Center Studio makes our deployment easier.

Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.

Pros

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Cons

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Alternatives Considered

Five9 and LiveVox

Reasons for Switching to Call Center Studio

Chose the platform in order to deploy easily an utilize for small internal campaigns and projects to support the organization. For a fraction of the cost and ease of implementation we were able to do so.

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