--- description: Review of Leap Patron Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Leap Patron Management | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Fundraising and Donor Management Software](/directory/417/fundraising-software/software) > [Leap Patron Management](/software/71799/patron-manager) # Leap Patron Management Canonical: https://www.softwareadvice.com.au/software/71799/patron-manager Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/71799/patron-manager?page=2) > Leap Patron Management, a solution of Leap Event Technology, helps arts and culture organizations sell more tickets, increase donations, and cultivate stronger bonds with their audience. At the heart of our solution is Leap PatronManager, a powerful CRM built entirely on Salesforce. Through their fundraising management, powerful box office, dynamic reporting tools, and client community, organizations can manage every aspect of their shows with a single solution. That’s why theaters, operas, museums, and more choose Leap Patron Management. > > Verdict: Rated **4.5/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 41 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Leap Event Technology - **Location**: Pittsburgh, US - **Founded**: 2017 ## Commercial Context - **Starting Price**: USD 15,000.00 - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Attendance Management - Barcode/Ticket Scanning - CRM - Campaign Analytics - Campaign Management - Contact Management - Contribution Tracking - Credit Card Processing - Customer Data Management - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard ## Support Options - FAQs/Forum - Knowledge Base - Chat ## Category - [Fundraising and Donor Management Software](https://www.softwareadvice.com.au/directory/417/fundraising-software/software) ## Related Categories - [Fundraising and Donor Management Software](https://www.softwareadvice.com.au/directory/417/fundraising-software/software) - [Ticketing Systems](https://www.softwareadvice.com.au/directory/4641/ticketing/software) - [Fundraising Software](https://www.softwareadvice.com.au/directory/1543/online-fundraising-platforms/software) - [Nonprofit Software](https://www.softwareadvice.com.au/directory/4280/nonprofit/software) ## Alternatives 1. [Eventbrite](https://www.softwareadvice.com.au/software/133924/eventgrid) — 4.6/5 (5755 reviews) 2. [Neon CRM](https://www.softwareadvice.com.au/software/3122/neoncrm) — 4.3/5 (613 reviews) 3. [DonorPerfect](https://www.softwareadvice.com.au/software/389956/donorperfect) — 4.5/5 (1392 reviews) 4. [Bloomerang](https://www.softwareadvice.com.au/software/2973/bloomerang) — 4.7/5 (1287 reviews) 5. [Aplos](https://www.softwareadvice.com.au/software/35166/aplos-donor) — 4.5/5 (182 reviews) ## Reviews ### "A 21st century solution for a growing arts organization" — 5.0/5 > **David** | *9 January 2018* | Recommendation rating: 10.0/10 > > **Pros**: We worked with Patron Technology to migrate 12 years of ticketing/membership/donation transactions to PatronManager CRM in 2015. The technical staff, many of whom have direct working experience in nonprofit arts organizations, understood our goals completely and tailored the application for our unique requirements. The support team is knowledgeable, responsive and dedicated to our success. The power of the Salesforce software platform is its flexibility, and we quickly learned how to create custom fields, build reports, and modify data entry screens to make the system a perfect fit for our staff and volunteers. PatronManager CRM extends the functionality typically available in these types of ticketing applications by supporting the installation of Salesforce apps and plug-ins. This was never possible using our previous ticketing software, and opened new doors of possibility for our organization. We now use PatronManager to sell about 30,000 tickets annually, for concerts, theater and movie screenings, about 70% of which is done online. We used features of the product extensively to manage a $1.5M capital campaign, including wealth screening and a successful Kickstarter campaign that raised $120,000. Our membership has grown to over 1,700 members who receive special benefits such as discounts, presales and more -- all delivered through the software. We give a lot of credit for this success to PatronManager CRM and their talented employees for making it possible. > > **Cons**: PatronManager CRM requires a training investment by the staff and leadership to get the most out of the product. This is true of any new system -- but there is a terrific reward to making that investment of time. We offer a small number of arts education programs, and we wish PatronManager CRM had more extensive capabilities for student registration built into the native product. The system is updated with enhancements frequently and we understand this is part of the product roadmap. > > PatronManager CRM has helped us gain a more complete insight to our patron relationships, and is invaluable in recording details of our patrons, donors and members. We have used this information to grow our earned and contributed revenue. The tools provided by PatronManager have made several staff positions more productive, and more satisfied in their jobs. ----- ### "Leap does it all for us." — 5.0/5 > **Tim** | *4 November 2024* | Performing Arts | Recommendation rating: 9.0/10 > > **Pros**: We love that Leap is a comprehensive database, ticketing, donor management and marketing system. We can easily access a 360 degree view of our patron's information and history, and it handles all our ticketing and donation needs for all our events. It's also built on Salesforce, so there lots of room for customization. There's also a huge ecosystem of other products and communities so we can expand as we need. > > **Cons**: Syncing with other email marketing tools like MailChimp could be better. We would also love to have a festival type ticket option. > > Excellent. Leap handles all the basics of ticketing, donor history and patron records. ----- ### "Incredibly poor customer care team, supporting a product they've never used (opinions my own)" — 2.0/5 > **Fred** | *16 January 2020* | Performing Arts | Recommendation rating: 1.0/10 > > **Pros**: It's the most robust integrated crm/ticketing solution for businesses below a certain sales threshold; the best of a bad lot. > > **Cons**: Any customizations bring hidden fees. The software is only marginally accessible for blind users. The customer care team openly despises their customers, and has months-long turnaround times on business-critical issues - the company has lost sales totaling in the five figure range due to PatronManager's frequent errors and the customer care team's lackadaisical response times. It's frequently impossible to reach anyone at the company (no employee has publicly available contact information, so prepare to work on PatronManager's schedule). The system is rigid and inflexible. New features with limited application arrive with alarming regularity (and require significant investments of employee time to comply with), while desired features are continually pushed back to some nebulous "future release." > > PatronManager consumes almost 20% of ticket income, provides very little benefit over a non-integrated solution, and treats you like a criminal for encountering problems with the service (which are plentiful). I wouldn't recommend to anyone except small organizations who \*NEED\* an integrated CRM/ticketing solution. ----- ### "Leap Patron Management is a Solid CRM Choice" — 4.0/5 > **Rachel** | *7 November 2024* | Music | Recommendation rating: 8.0/10 > > **Pros**: I like the level security it provides. I also like the accessibility and the user friendly interface. There are also an abundance of training recourses. The software’s user-friendly interface allowed even non-technical staff to quickly get up to speed with managing campaigns, ticket sales, and donations. > > **Cons**: I have worked for many years in non profit arts using Tessitura. There are things in Tess that are not available in PM. I've never seen a data tool that is equivalent to extractions in Tessitura. > > Positive. Leap offers a range of tools that allow my organization to manage patron relationships, track ticket sales, handle memberships, and oversee fundraising efforts. The staff and customer service is knowledgeable, responsive, and genuinely dedicated to ensuring that we get the most out of the software. ----- ### "User friendly with great customer support" — 5.0/5 > **Dennis** | *7 November 2024* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Having used several other programs, I find Leap Patron Management to be one of the most intuitive and user-friendly. When I need assistance, the community resources and customer support are prompt and helpful, making it easy to get the answers I need. > > **Cons**: As a non-profit rental venue, we sometimes encounter limitations with certain features when accommodating a wide variety of groups and events simultaneously. It can also be frustrating to use the Help tab only to find outdated or broken links—keeping these resources up-to-date would be incredibly beneficial. Additionally, we work with many festivals, and a more streamlined solution for festival ticketing would greatly improve our workflow. > > When I started my current job, I received only three hours of training, which meant I had to navigate many aspects on my own while managing event setup and meeting daily demands. Thankfully, the system’s user-friendly design made it easy to get started, and I quickly found answers when needed. The community feature has been invaluable—everyone has been incredibly helpful and responsive. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/71799/patron-manager?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/71799/patron-manager) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data