Accounting Seed

Pros

Super easy to use and easy to customize to meet your needs

Cons

Not the easiest to transition over to and it lacks good quality consulting partners.

Pros

I appreciate the free Documentation on explaining different accounting concepts. I also appreciated the original CEO's music video to help promote.

We switched to Accounting Seed after having a terrible time trying to setup Sage and they made the process easy and efficient.

Then we moved another company of ours to Accounting Seed which uses the ERP features which have worked well.

Cons

I don't like the process to login to the support portal and put in support tickets. You used to be able to put tickets in via email. But, they took that away. Now you have to login to the support portal, which very annoyingly does not allow you to hit enter to login. and then create a ticket. You receive email updates on tickets, but you can't reply from the email. You have to log back into the support portal for each reply.

Seems to be a cheap way to reduce support tickets.

Alternatives Considered

Reasons for Choosing Accounting Seed

Switched From

Reasons for Switching to Accounting Seed

Pros

My favorite feature is being able to Clone repeat transactions; vendor invoices and journal entries. The Bank Reconciliation is a breeze. Submitting a Ticket for assistance is very convenient. I get an email within a few hours with a solution.

Cons

My least favorite features are the Financial Reports and AccountingSeed-created Forms. The reports we run are very different than what AccountingSeed offers. We've found a way to make it work by exporting to Excel, updating fields, adding/deleting, etc. Another feature is the various forms that AccountingSeed created for us; Purchase Order, Packing List and Billing. When we first started using AccountingSeed we found out they didn't have Sales Orders (order confirmations). We had to purchase another App (Conga) who created the Sales Order form for us. I'm currently working on a new Purchase Order template with Conga. The issue I have with the Billing form is that is says Billing. A lot of our customers comment, asking for the Invoice number. It's just a terminology issue; billing vs invoice. We will be creating our own Invoice template with Conga as well.

Alternatives Considered

Reasons for Choosing Accounting Seed

Reasons for Switching to Accounting Seed

Pros

This software has very robust capabilities. It's good for businesses that have complex operations. It works very seamlessly with Salesforce.

Cons

Their customer support could be better. I wish I had a dedicated point of contact when I have questions. I also wish I could pick up the phone and talk to a person instead of having to create a case and wait to get emailed back days later.

Pros

The Team is amazing and well versed, a pleasure to work with. Being in DF means access to everything from anywhere!

Cons

The rate of change is touted as a benefit, but in reality is a bug. When your team complains about each new version, you know you have a problem. Multiple releases per year disrupt our org. Opting out is received negatively, and the belief that an org our size can have our team Beta Testing new releases in our sandbox several times a year indicated an unfamiliarity with our work loads. I hope they can stabilize the product and get to a maximum of a large yearly release, because the current "Improvements" are quite disruptive.

That being said, I hope they prosper, because the software offers great promise, and a real shot at being the defacto standard for on system accounting in a Salesforce environment.