--- description: Review of NITRO Help Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: NITRO Help Desk | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [NITRO Help Desk](/software/72995/helpdeskforoffice365andsharepoint) # NITRO Help Desk Canonical: https://www.softwareadvice.com.au/software/72995/helpdeskforoffice365andsharepoint > NITRO IT Help Desk for M365, Teams, and SharePoint is a complete, ready to use IT support and ticket tracking system. It is built to run directly inside your existing Microsoft 365 setup. The platform uses smart automation and Generative AI to help IT teams fix issues much faster, save time, and lower overall software costs. Because NITRO lives inside your own Microsoft environment, all your company data stays completely secure. There is no need for external hosting or complicated setup. AI Features and Microsoft Teams Integration A major benefit of this platform is how closely it connects with Microsoft Teams. It turns your everyday chat application into a fully functional IT support center. Employees and technicians can use an interactive AI support bot to submit and manage tickets without ever leaving Teams. To help your support staff work faster, the platform includes NITRO Copilot. This helpful AI tool includes: Automatic Sorting: It reads incoming tickets, prioritizes them, and sends them to the right technician automatically. Ticket Summaries: It creates quick summaries of long, complicated ticket conversations so technicians can understand the issue instantly. Suggested Answers: It drafts accurate replies by automatically searching and pulling answers from your internal knowledge base. Key Features and Easy Customization NITRO is built to be highly flexible, giving your team a full set of tools to manage IT requests: Visual Workflow Creator: You can easily set up automatic alerts, custom email notifications, and manager approval steps. Custom Forms: You can build data entry forms that match your exact business needs with dynamic layouts and conditional fields. Clear Reports and Dashboards: Track your team's performance, response times, and ticket trends with real time graphs and simple charts. Asset Tracking: Connect support tickets directly to hardware, software, or user profiles to keep a clean history of your assets. Built to Grow with Your Company NITRO Help Desk is highly scalable. It supports an unlimited number of staff members, technicians, and end users with no extra per-user fees. With full mobile access and support for multiple office locations, your team can manage and resolve tickets on both desktop and mobile devices from anywhere. > > Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 2 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Crow Canyon Software - **Founded**: 1999 ## Commercial Context - **Pricing model**: Flat Rate - **Pricing Details**: \#\#\# Standard Plan – $3,588 / year A comprehensive, flat-rate IT help desk and ITSM solution supporting \*\*unlimited users and technicians\*\*. Running natively inside Microsoft 365 or SharePoint On-Premises, it covers essential ticketing lifecycle needs, including multi-channel support, SLAs, knowledge base management, problem and change logs, and full mobile responsiveness. Advanced Plan – $5,988 / year Engineered for modern IT teams leveraging Microsoft 365 and Teams to accelerate resolution times. It builds on everything in the Standard tier by layering in next-generation Generative AI—featuring \*\*NITRO Copilot\*\* for employee self-service, AI-assisted ticket triage, instant troubleshooting guides for technicians, and automated conversation summarization. Add’l Applications – $2,400 / year each A suite of modular, flat-rate business applications designed to expand operations beyond standard ticketing. Available for Microsoft 365 and SharePoint On-Premises, these individual modules allow organizations to scale seamlessly into Asset Tracking, Project Management, Purchase Approvals, and automated Employee Onboarding/Offboarding workflows. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - AI Copilot - AI Summarization - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Automated Responses - Automated Routing - Change Management - Chatbot - Customisable Branding - Customisable Forms - Customizable Fields - Email Templates - Generative AI - Help Desk Management - IT Asset Management - Incident Management - Knowledge Base Management - Macros/Templated Responses - Mobile App ## Integrations (6 total) - Docusign - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft SharePoint - Microsoft Teams ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software) ## Related Categories - [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software) - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 2. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews) 3. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3434 reviews) 4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1783 reviews) 5. [BeyondTrust Remote Support](https://www.softwareadvice.com.au/software/127126/bomgar) — 4.6/5 (2010 reviews) ## Reviews ### "Easy to Implement and Use Helpdesk App" — 5.0/5 > **Jimmy** | *12 September 2025* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: (Number 1. Customer Support), Ease of Use, Ticket Management, and Value for Money. We've had tremendous positive feedback since we implemented the product in January 2025. I like the fact the system has been 100% configurable for our needs, no code. > > **Cons**: No public facing front end. We were hoping they would build a front end that will allow for public forms to be created to talk to the SharePoint back end. > > Two words - "User Friendly". We had two training sessions and full adoption within 30 days, over 600 employees. ----- ### "Solid Teams Help Desk" — 5.0/5 > **Kenneth** | *17 September 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I like that nitro helpdesk runs in our Microsoft environment. The Teams features have been one of my favorites. It's easy to create tickets even when people ping you directly. > > **Cons**: No major complaints, but it runs in SharePoint so I'm pretty sure it wouldn't work for you if you don't use Microsoft products. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/72995/helpdeskforoffice365andsharepoint) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data