About BigCommerce

BigCommerce is a cloud-based online design platform that provides solutions to e-commerce entrepreneurs with website customization, shipment management, transactions as well as listing products on Amazon, eBay and Facebook. The software helps generate greater sales opportunities and increases customer conversion rate by creating engaging formats and interesting interfaces. BigCommerce provides conversion tools that help merchants grow at double the speed of an offline business. These tools help direct more traffic, convert a greater number of visitors and help sell a variety of products through multiple channels. Built-in SEO conversion tools, real-time carrier quote support, UPS label printing and digital wallets give merchants a chance to enhance their revenue and carry out operations in a systematic manner. The app attracts qualified shoppers by seamlessly putting up advertisements on Google, saving time and improving accuracy. The inventory listing is entirely automated which eliminates any need for manual updating of the list or adding new products. Other functions include building integrations, automation of taxes, email marketing through platforms like – HubSpot, Infusionsoft and MailChimp, centralizing orders and increasing checkouts through platforms like PayPal One Touch.
BigCommerce Software - BigCommerce - products
BigCommerce Software - BigCommerce - data validation
BigCommerce Software - BigCommerce - channels
BigCommerce Software - BigCommerce - store statistics
BigCommerce Software - Checkout example
BigCommerce Software - 6
BigCommerce video
BigCommerce Software - BigCommerce - products - thumbnail
BigCommerce Software - BigCommerce - data validation - thumbnail
BigCommerce Software - BigCommerce - channels - thumbnail
BigCommerce Software - BigCommerce - store statistics - thumbnail
BigCommerce Software - Checkout example - thumbnail

BigCommerce pricing

BigCommerce does not have a free version but does offer a free trial. BigCommerce paid version starts at USD 29.95/month.

Starting Price:
USD 29.95/month
Free Version:
No
Free trial:
Yes

Alternatives to BigCommerce

Shopify is a web-based e-commerce platform that offers a mobile POS (mPOS) system. The mPOS enables users to manage... Learn more

WooCommerce

WooCommerce is an e-commerce management plugin for WordPress. It is designed for small and midsize businesses and... Learn more

Adobe Commerce

Adobe Commerce is a cloud-based software that helps businesses manage eCommerce websites and streamline the entire... Learn more
Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multiple... Learn more

Shopify Plus

Shopify Plus is a cloud-based eCommerce platform, which enables large retailers to process international orders and... Learn more

Volusion

Volusion is a cloud-based e-commerce solution designed to help businesses design, launch and manage personalized... Learn more

BigCommerce Reviews

Feature rating

Value for Money
4.1
Functionality
4.2
Ease of Use
4.2
Customer Support
4.2
5 reviews of 217 View all reviews
Nathan
  • Industry: Sporting Goods
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 04/09/2019

Among the best ecommerce solutions for growing businesses

We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pros

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Cons

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Alternatives Considered

Adobe Commerce, WooCommerce and Shopify

Reasons for Choosing BigCommerce

Note: We switched from Lightspeed's integrated e-commerce offering but still utilize their cloud POS and inventory management software (connected to Bigcommerce via API). We switched because Bigcommerce offered greater scalability than Lightspeed's own solution, especially concerning the ease of managing our inventory across multiple marketplace channels.

Switched From

Lightspeed Retail

Reasons for Switching to BigCommerce

Bigcommerce ultimately offered the greatest financial value in terms of entry-level features and marketplace functionality that were available to us as a growing small business.
Garrett
  • Industry: Consumer Goods
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 07/07/2022

Great for rapid growth

Postive. I have been using it for 6+ years already and do not see any reason to leave. it has grown with me over the years.

Pros

Bigcommerce is easy to implement and one of the most versatile ecommerce/inventory/web store/website builder/order management platforms on the market. They are built for you to grow and will work for a startup or for a enterprise.

Cons

I dont like the way they announce new features. Sometimes the degrade a feature but the only way to find out is to attend a "town hall" instead they should just email all users a list of features that are being updated or degraded.

Alternatives Considered

Shopify

Reasons for Switching to BigCommerce

Bigcommerce had a lower fee with more features included. they do not take a percentage of each sale like shopify tries to.
Chad
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
1
Ease of Use
3
Customer Support
4

3
Reviewed on 18/11/2018

Easy to make basic sites, difficult to do more

It does the basics well, but there are plenty of e-commerce platforms out there that outperform BigCommerce. In my experience Shopify is better than BigCommerce is every way. I even prefer WordPress with WooCommerce to this.

Pros

BigCommerce does make it easy to list and sell products online. The product manager is pretty comprehensive, and most of the pages are made for you - including the home page. It includes several SEO features out of the box, which encourages users to make higher quality listings that will sell easier.

There are many custom themes for Bigcommerce, and most of them look great.

The interface has gotten a much needed facelift in the past few years.

Cons

If you're trying to do more than the basics, Bigcommerce (BC) is difficult to work with. App extensions are present, but nowhere close to the breadth and depth of functionality available to WordPress.

They do have a theme editor, but it requires tricky setup and command-line actions to update. Compared to Shopify's theme editor which is all in-browser, the BC theme editor is lacking. Documentation is available, but I found myself scrounging around on forums for many basic features not listed in the docs. The in-browser theme editor is buggy and unreliable.

For editing static pages, BC's WYSIWYG editor is meager and unnecessarily strict. The linter strips out perfectly valid code (like blank divs), and there's no way to include CSS on a page – meaning that any @media queries or breakpoints have to clutter up the main CSS file. There are very limited options editing your home page, and almost no options to edit your shop pages.

And maybe it's just the theme we started using, but the pages load VERY slowly. It takes several seconds to asynchronously load the page content, so javascript running on a product page may not run for 3-4 seconds after the user lands! Not ideal

The email editor is painful. We found ourselves designing in mailchimp and copy/pasting into BC when done. There's no way to send a test email either, do you have to complete an order each time you want to see that updated order email.

I mentioned the interface is better, but it's still quite buggy.

Lisa
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/05/2022

It's been a nice long relationship

Overall, it's been pretty smooth sailing. Customer service is ALWAYS there and trying to help the best they can. They never leave me in the dark. Way easier and faster site than dealing with Magento.

Pros

I have used Bigcommerce for over 8 years. Overall, I think it works better and at a more reasonable cost than other related platforms.

Cons

I have 1k parent skus with 11k child skus. It will not import my large spreadsheet. So if there is a major price change from my brands, it's impossible to import my vendor's .csv or excel sheet. We have to update each regular price and sale price one by one. Takes way too much time to permanantly discount items / sales too.

Alternatives Considered

Shopify

Reasons for Choosing BigCommerce

Magento was a never ending money pit and operated very slowly.

Reasons for Switching to BigCommerce

Shopify charges fees for every sale. Overall with all the apps you need to buy with Shopify, Bigcommerce had more features out of the box. I still had to buy 4-5 apps. But I would have had to invest much more money with Shopify. Which wouldn't be enough money left for me to operate the rest of my business.
Mohammad
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 10/06/2022

Excellent B2B Ecommerce platform

Pros

-Very easy to use eCommerce platform with easy to integrate with other third-party platforms.
-Great customer support and service
-Excellent for building and designing pages/website
-Great for orders management - I love how easy it is to import and export the data easily
-Great selection of themes available to use
-Great for reporting and dashboarding
-great out-of-box features and personalization
-Adding new products and editing them is very straightforward
-Affordable as compared to competitors

Cons

-Although the platform itself is affordable other plugins do increase the price of overall use
-Platform keeps having bugs every now and then - so do the plugins
-Does require basic coding knowledge for some of the customization
-The templates available are hard to edit

Related categories