BigCommerce

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About BigCommerce

BigCommerce is a cloud-based online design platform that provides solutions to e-commerce entrepreneurs with website customization, shipment management, transactions as well as listing products on Amazon, eBay and Facebook. The software helps generate greater sales opportunities and increases customer conversion rate by creating engaging formats and interesting interfaces. BigCommerce provides conversion tools that help merchants grow at double the speed of an offline business. These tools help direct more traffic, convert a greater number of visitors and help sell a variety of products through multiple channels. Built-in SEO conversion tools, real-time carrier quote support, UPS label printing and digital wallets give merchants a chance to enhance their revenue and carry out operations in a systematic manner. The app attracts qualified shoppers by seamlessly putting up advertisements on Google, saving time and improving accuracy. The inventory listing is entirely automated which eliminates any need for manual updating of the list or adding new products. Other functions include building integrations, automation of taxes, email marketing through platforms like – HubSpot, Infusionsoft and MailChimp, centralizing orders and increasing checkouts through platforms like PayPal One Touch.
BigCommerce Software - BigCommerce - products
BigCommerce Software - BigCommerce - data validation
BigCommerce Software - BigCommerce - channels
BigCommerce Software - BigCommerce - store statistics
BigCommerce Software - Checkout example
BigCommerce Software - 6
BigCommerce video
BigCommerce Software - BigCommerce - products - thumbnail
BigCommerce Software - BigCommerce - data validation - thumbnail
BigCommerce Software - BigCommerce - channels - thumbnail
BigCommerce Software - BigCommerce - store statistics - thumbnail
BigCommerce Software - Checkout example - thumbnail

BigCommerce pricing

BigCommerce does not have a free version but does offer a free trial. BigCommerce paid version starts at USD 39.00/month.

Starting Price:
USD 39.00/month
Free Version:
No
Free trial:
Yes

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BigCommerce Reviews

Feature rating

Value for Money
4.1
Functionality
4.2
Ease of Use
4.2
Customer Support
4.2
5 reviews of 328 View all reviews
Teresa Aminta
Teresa Aminta
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/09/2023

BigCommerce is designed for business growth

Let's use BigCommerce for the purpose of our internet commerce and love the website we have. The platform offers a vast selection of innovative features that any small business like ours requires for a complete, easily accessible, aesthetically and functionally appealing website. Because BigCommerce offers unlimited product layout, unlimited bandwidth, unlimited and different storage, we don't have to worry about exceeding storage limits, etc. This leaves us with more time to develop content, site optimization and other business-related activities that impact business growth.

Pros

BigCommerce is ready for any type of commerce. It is recommended for value-driven companies. Anyone who has a goal and is ready to carry it out will benefit from this strong foundation. BigCommerce is big commerce. And this is what you require to achieve your big business goals. With all the features it has advanced, BigCommerce ensures that the slope of the learning curve is imperceptible. If it is your first time to market through the internet, you need to use an e-commerce platform, which offers a vast and effective range of tools for you to succeed.

Cons

On every occasion when it is necessary to use Rafflecopter for the purpose of a giveaway, it is not possible to start the program in BigCommerce. The context does not allow it. The blog capability is perhaps one of the weakest parts of BigCommerce. It would be wonderful if it could act like WordPress does.

Ade
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 25/11/2024

Great for scalibility

Wouldn't use another platform to be fair

Pros

Scalability, ease of use and easy import and export of large number of products.

Cons

Pricing, its pricing is rapidly increasing.

Alternatives Considered

Shopify

Reasons for Choosing BigCommerce

A faster cloud based platform that would scale also

Reasons for Switching to BigCommerce

The catalog management was far easier in bigcommerce
Jen
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

1
Reviewed on 14/07/2023

Used to be a fan … this is so bad

I had a Big Commerce site in 2012 that I absolutely loved. We left the platform for a while and came back in the end of 2017. For a while things were pretty smooth. However, Big Commerce recommended me to a developer to build our site. They charged me $40,000and built a fully custom site that only they could work on so that they could earn another $3000 to $4000 a month. This is actually a good part of my experience with Big Commerce . It was impossible to find anyone who knew how to work on the platform and all of the “preferred partners “did not know a number less than $40,000. Such a racket and a total scam. In 2020, I had all of the customizations removed and began to take care of the site myself. I was an enterprise client with dedicated level to support which was generally quite helpful. However, due to slower business from the pandemic, I really negotiated my rate in early 2023 to $1000 per month . apparently, that's not enough money to get decent support. They dropped me back to level one Support and often times the people I got new less than I did. I do not have the patience for that especially not paying that kind of money. I reached out to the [sensitive content hidden] and was told by him personally that they weren’t going to do anything to help me. So I moved my Store to Shopify Plus. By the way, I was able to fully build the Shopify plus store all on my own have never built a site before. The tools made it quite easy to make a site that was far superior to my Big Commerce site in

Pros

I had a Big Commerce site in 2012 that I absolutely loved. We left the platform for a while and came back in the end of 2017. For a while things were pretty smooth. However, Big Commerce recommended me to a developer to build our site. They charged me $40,000and built a fully custom site that only they could work on so that they could earn another $3000 to $4000 a month. This is actually a good part of my experience with Big Commerce

Cons

Treat me like I am stupid . Then make changes to the platform without informing anybody that have on numerous occasions cost my company money. They charge WAY too much for how basic the platform is

Anwar
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 25/11/2024

BigCommerce Review

Great overall experience, multi-channel selling. can add products really easily, it has some great security features built in and was really easy to navigate and check orders etc

Pros

Its easy to navigate around the platform and its got some great features built in. there is a lot of customised options available and the customer support are also very helpful

Cons

some of the integrations have limitations which can effect the data sharing

simon
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 03/06/2024

Great starter system for a new business

Good experience, will still compare to shopify as they are so close in products but overall good system, improve the apps and this will be a leader in the market

Pros

the ease of use, from entering all the product data and the website design element was straight forwards and easy to use. Great customer service and some great templates for building

Cons

the apps could do with a better selection, more like shopify ideally

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