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About MSP Manager
MSP Manager is a cloud-based solution that helps IT service providers streamline billing and help desk operations via a unified portal. The platform enables businesses to manage capture information such as service items, customer names and issues and automatically create tickets from emails using the built-in ticketing system.
MSP Manager lets supervisors generate bulk invoices with details like logged time, expenses, and service items and preview bills for individual clients. It offers various features such as a customer portal, reporting dashboard, technician mobile apps and more.
MSP Manager supports integration with numerous accounting systems including QuickBooks, Xero and more.
MSP Manager pricing
MSP Manager does not have a free version but does offer a free trial. MSP Manager paid version starts at USD 49.00/month.
Starting Price:
USD 49.00/month
Free Version:
No
Free trial:
Yes
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Chris
- Industry: Computer & Network Security
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 17/01/2018
Great help desk solution for small business.
A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.
Pros
The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.
Cons
New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.
Verified Reviewer
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
-
Review Source
5
Reviewed on 28/03/2023
It work !
Pros
Can manage a lot of devices and permit automation
Cons
Sometime loading can be long but its working at the end
Chris
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
1
Reviewed on 07/01/2019
Good if you can't get better
So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job
Pros
Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.
Cons
Difficult to use. Slow response. Bad UI. Every step requires a save.
Hugh
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 17/11/2022
MSP Manager Revuew
MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within.
Pros
How simple and intuitive it is to use. Could easily be picked up by new hires with little training.
Cons
Occasionally there are bugs with completing tickets that have been unresolved for a long time.
Jaco
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 08/10/2021
Bring me your issues!
Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.
Pros
Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable.
Cons
The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets.
Verified Reviewer
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 02/07/2018
Simple and clean interface, easy to use.
Pros
Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.
Cons
Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is.
Jaden
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
5
Reviewed on 21/11/2022
Limited use, but no issues with it
Pros
The layout of this product is very easy to use. Helps you to easily see information that is needed. The integration is great as well.
Cons
I have used this on a limited scale, so I do not have much to offer for dislikes.
Vania
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
4
Reviewed on 25/01/2019
On par with other SolarWinds products
Pros
I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.
Cons
Hard to setup; I wish there was an easier way to setup clients in the system.
Angel
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 10/01/2018
Excellent solution for MSP
Pros
Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.
Cons
The web interface is sometimes slow and the reporting can be better.
Also de auto refresh need to be perfected.
Robert
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 15/03/2018
Work in progress
Still in Beta, but so far so good.
Pros
We are currently in beta with this product. So far its been easy to integrate and use compared to the service desk program.
Cons
Its still a fairly new product, it was a bit slow to get started but support has been helpful trying to get us started.
Skye
- Industry: Information Technology & Services
- Company size: 2–10 Employees
-
Review Source
5
Reviewed on 05/04/2019
Steven
-
Review Source
5
Reviewed on 22/08/2018
12 reviews
