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About Dialpad
Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Ai Voice for calling, Dialpad Ai Contact Center for contact center management, and Dialpad Ai Sales Center, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity.
The Dialpad Ai platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.
Dialpad pricing
Dialpad does not have a free version but does offer a free trial. Dialpad paid version starts at USD 27.00/month.
Starting Price:
USD 27.00/month
Free Version:
No
Free trial:
Yes
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Dialpad Reviews
Feature rating
5 reviews of 530
View all reviews
Jonatan
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 25/01/2021
An app that you would not stop using!
Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track every possible KPI and with that, keeping the quality of the service by auditing each interaction.
Pros
Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction.
Cons
Groups, we would like to have more control about groups of people created within the app, due to the current moment we are living (pandemic) we are more connected than ever, and people love personalizing their groups.
Alternatives Considered
Webex SuiteReasons for Switching to Dialpad
Dialpad is less expensive and has a long list of benefits that WebEx does not.
Russell
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
3
4
Reviewed on 21/07/2021
Artificial feature limitations soured my experience with Dialpad
Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.
Pros
Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.
Cons
The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed.
The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user.
We also cannot set holidays on our service because we need to be in a more expensive plan to do that.
Alternatives Considered
OpenPhoneReasons for Choosing Dialpad
Inability to dial out using the main line or to receive texts to that number. Our customers had no idea who was calling them, and texts to our primary line vanish into the aether never to be seen or even known about.Switched From
Google VoiceReasons for Switching to Dialpad
It seemed to meet my needs. In hindsight I wish I had gone with Openphone due to artificial and arbitrary product feature limitations that Dialpad imposes which Openphone does not.
Brian
- Industry: Electrical/Electronic Manufacturing
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
3
4
Reviewed on 13/09/2024
It helps simplify work
It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and easier to carry out
Pros
It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to stay active, well communicated with the same information, all working and sharing processes to scale performance and evolution
Cons
At first it can be a bit complex to use because of all its tools, I was confused about where I could do each process, but over time I learned how it works well and nothing has failed me
Anthony
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
1
2
Reviewed on 05/08/2024
Decent Service - Terrible to cancel
Pros
Relatively easy admin. Extendability (api , integrations)
Cons
Customer service is a nightmare. Took me days to cancel when i no longer needed the service. Was eventually going to resubscribe my team but the way they handled customer service turned me off.
Morgan
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
1
Features
5
Ease of Use
4
Customer Support
1
5
Reviewed on 17/07/2024
Extremely Disappointed in Customer Service
Sadly we love the product but have been extremely disappointed with staff and customer service. We sent in written notice immediately upon setup to not have our contract auto-renew. Our contract auto-renewed and I have forwarded this proof of cancellation well before the required notice date multiple times to the sales staff, customer service representatives and managers at Dialpad who helped to initially set up our account. Months later it still hasn't been resolved and we are getting little response other than we'll get back to you. We are currently being charged over $400 per month for extra lines we don't need and it's looking more and more like we'll have to settle this with legal action due to the non-response.
Pros
Easy to learn, great functionalities, easy to integrate into a team and very customizable.
Cons
Bad customer service. Confusing and complicated to setup initially.
