--- description: Review of PetDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: PetDesk | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/4327/veterinary/software) > [PetDesk](/software/74634/petdesk) # PetDesk Canonical: https://www.softwareadvice.com.au/software/74634/petdesk Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.com.au/software/74634/petdesk?page=2) > PetDesk transforms how your practice engages with clients by automating the administrative busywork that's draining your team while delivering the engagement and communication options clients demand. Our veterinary-specific platform connects directly to your PIMS, simplifying everything you do today from appointment booking and reminders to communicating with clients and phone calls. Unlike general healthcare solutions or disconnected point products, PetDesk delivers a complete client engagement ecosystem designed specifically for veterinary workflows that flexibly grows with your practice. The result? Your front desk spends less time on the phone. Your clients get the convenient digital experience they expect. Your team reclaims at least a day every week. And you get to focus on what actually matters—simplifying your clinic operations, supporting your team, and ensuring exceptional care to the pets that need your clinic. > > Verdict: Rated **4.7/5** by 180 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 180 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: PetDesk - **Location**: San Diego, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 249.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact PetDesk for more information on pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Appointment Scheduling - Calendar Management - Client Management - Communication Management - Confirmations/Reminders - Email Reminders - Patient Records Management - Prescription Processing - Reminders - Reporting & Statistics - SMS Messaging - Self Service Portal - Telemedicine Software - Third-Party Integrations - Treatment Planning ## Integrations (3 total) - ASI-ware - Covetrus Pulse - Hippo Manager ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Veterinary Software](https://www.softwareadvice.com.au/directory/4327/veterinary/software) ## Alternatives 1. [DaySmart Vet](https://www.softwareadvice.com.au/software/356421/DaySmart-Vet) — 4.6/5 (279 reviews) 2. [Instinct Science](https://www.softwareadvice.com.au/software/319655/instinct-emr) — 4.9/5 (234 reviews) 3. [Covetrus Pulse](https://www.softwareadvice.com.au/software/31981/evetpractice) — 4.0/5 (542 reviews) 4. [Shepherd](https://www.softwareadvice.com.au/software/263143/shepherd) — 4.7/5 (87 reviews) 5. [ezyVet](https://www.softwareadvice.com.au/software/133723/ezyvet) — 4.6/5 (276 reviews) ## Reviews ### "PetDesk Review" — 3.0/5 > **Brittany** | *14 January 2025* | Veterinary | Recommendation rating: 6.0/10 > > **Pros**: PetDesk was extremely easy to navigate, and provided clients with a portal for the pet's records. > > **Cons**: We had repeated issues with the reminder system, and eventually cancelled PetDesk all together. ----- ### "Attractive appointment system" — 4.0/5 > **Kathy** | *16 November 2024* | Veterinary | Recommendation rating: 7.0/10 > > **Pros**: User friendly app, sort by ratings, phone and desktop capabilities, able to customize to practice preferences > > **Cons**: Doesnt sync automatically with practice PIMS > > New user as a result of vetstoria merger ----- ### "10/10 Recommend PetDesk" — 5.0/5 > **Michael** | *15 July 2021* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: The ease of use by both clients and team members makes PetDesk an integral part of our business. Clients' use of PetDesk decreases the amount on incoming calls that we experience, and that helps to lower the stress levels of our entire team. > > **Cons**: I wish that there was a better alert system when someone sends us a text or request for appointment. If we are using our PIMS, we can't tell that something new is happening on PetDesk. I also wish there was a mobile app for the hospital side of things rather than having to login on a web browser. > > PetDesk has helped our hospital differentiate ourselves from the others in a crowded market. We focus on a positive client experience, and PetDesk has helped us deliver on that focus. We have used PetDesk since we started Family Pet Health, and I believe we would not be as successful without them. ----- ### "Convenient communication with our clients" — 5.0/5 > **Candice** | *26 March 2021* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: It's very easy to use, navigation is not difficult even for those who aren't as computer savvy. The two way text is very convenient as most people prefer text these days anyway. I also love that there is a Pet Portal for the clients so they can keep track of their pet's vaccinations, appointments, medications, etc. > > **Cons**: The two way text feature has some issues. You have to refresh often to see new communications and there have been times the conversations seem to overlap if you are speaking with more than one. It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also. As PetDesk can be utilized by several hospitals and clients, we see many that already have an account but don't realize it and then create a secondary account. This makes for a challenge when we are searching by client name and they aren't appearing. We then search by phone number and have to reach out that way. The phone number is usually the same, linked to our client in our database but doesn't show up in the PetDesk system. I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages. It would also be nice to change the "range" time for appointments to perhaps 3 time slots they prefer. Adding an additional pop up or alert that this is a REQUEST and not an actual appointment would be helpful as well. I know you have that in place but clients don't read everything so maybe something in their face, bright, BOLD, BIG, will clarify that they are requesting an appointment and that it is NOT confirmed. We've had many clients get confused with that and I'm sure it has everything to do with them not reading through everything. > > So far we love PetDesk. There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues. We now try to screen shot the issue and send it directly to the agent in the chat box message on the webpage. ----- ### "PetDesk has been a great addition to our hospital" — 5.0/5 > **Kristen** | *12 January 2021* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: Our clients love that they are able to text us and request services via the app. We were using VetStreet portal and didn't have many active clients. We are able to use this every day and noticed that more clients are responding via text than picking up the phone. It has definitely helped our hospital greatly. I'm also not sending post cards out monthly and it has saved me a lot of time not stamping over 300 cards a month. We have noticed since reminders go out every 2 weeks now the call volume has leveled where as it would peak as soon as the post cards all went out at one time. Most of our clients are confirming through the app or text notification so it has decreased our outbound calls. > > **Cons**: There are a few things we hope improve over time with PetDesk. We don't like how long it takes for confirmations take to update in Avimark it can take more than an hour. You definitely need double monitors to use PetDesk easily otherwise you would minimize a lot of the time to go back and forth between the two screens which is time consuming. We also don't like how it doesn't tell our surgery appointments to fast via text when we set it up to do that. I would like the app to block clients from requesting sick appointments, we have it listed in the note section not to use the app for sick appointments but clients still do it. When it comes to appointments we have the option to send alternate times I would like to see that be one option and not two, we don't always have that availability. I wish they had an app for Admin/Manager to use it would make things a lot easier for me to check-in while at home or over the weekend. > > Overall we are happy with PetDesk we are still learning the potential this service can do and plan on growing with the company over the years to come. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.com.au/software/74634/petdesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/74634/petdesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data