--- description: Review of ePACT Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ePACT | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Forms Automation Software](/directory/4223/forms-automation/software) > [ePACT](/software/74694/epact) # ePACT Canonical: https://www.softwareadvice.com.au/software/74694/epact Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/74694/epact?page=2) > ePACT is a cloud-based health and emergency information management software designed for recreation departments, YMCAs, communities/municipalities and sports associations. The system helps users manage emergency information of students/participants on electronic forms. Key features include data collection, check in / out waivers and consents, omni-channel messaging and reporting. ePACT allows users to meet legislative and compliance requirements governing the exchange of and access to medical and contact details by staff and families. Additionally, families can use their online accounts to quickly communicate with staff when in crisis, accept waivers with date-stamped e-signatures and IP address, sync records before entering offline modes and more. The platform protects families’ information with TSL encryption, firewalls, anti-virus, phishing and email fraud protection and other privacy breaches. Additionally, ePACT provides mobile applications for Android and iOS devices enabling users to manage to access critical data anywhere, even when offline. Services are offered on a yearly subscription basis with per user fees. > > Verdict: Rated **4.5/5** by 110 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 110 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ePACT Network - **Location**: North Vancouver, Canada - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 3.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing is subscription-based (annual) and the cost is per unique user. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Attendance Management - Check-in/Check-out - Child Care - Communication Management - Contact Database - Contact Management - Customer Database - Customisable Forms - Customizable Reports - Customizable Templates - Data Capture and Transfer - Data Import/Export - Document Management - Electronic Signature - Email Management - Employee Management ## Integrations (4 total) - ACTIVE Network - Daxko Operations - RAMP - RecTrac ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Forms Automation Software](https://www.softwareadvice.com.au/directory/4223/forms-automation/software) ## Related Categories - [Forms Automation Software](https://www.softwareadvice.com.au/directory/4223/forms-automation/software) - [Emergency Notification Software](https://www.softwareadvice.com.au/directory/4576/emergency-notification/software) - [Parks and Recreation Software](https://www.softwareadvice.com.au/directory/4578/parks-and-recreation/software) ## Alternatives 1. 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[AlertMedia](https://www.softwareadvice.com.au/software/357409/alert-media) — 4.8/5 (151 reviews) ## Reviews ### "Its functional software for the most part" — 4.0/5 > **Allen** | *31 May 2018* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: the customer service supporting the product has been awesome - the hardest part is uploading the database and figuring out the states that parents are in - the customer support worked out of hours and was always super helpful > > **Cons**: The inability to edit the email content that you send to parents - this needs to be added to get better results in the reminder emails to the parents who are stubborn and will not complete. You need to be able to speak to the members and if necessary provide sanctions should they not complete. All of this requires the ability to edit the whole email not just a section at the bottom - it just doesnt flow. > > same system used by multiple sports in our city is the biggest benefit - do it once and share it multiple times to other sport associations ----- ### "EPACT SOFTWARE CITY OF BOULDER COLORADO REVIEW" — 4.0/5 > **Molly** | *19 September 2018* | Sports | Recommendation rating: 7.0/10 > > **Pros**: -I love that we are saving so much paper -I run multiple camps so Epact is awesome that parents only have to fill out the paperwork once and it transfers to each camp -I feel it is easy from a parents standpoint and admin to use -Everything is right in one app where you need it to be -The app function is awesome and really easy to use -Overall I feel its a great software > > **Cons**: -I really do not like that when a form is outstanding because it is missing certain info that the admin still cannot view it. This is really hard for us when parents are telling us they filled everything out and cannot figure out what they need to do to make it complete and we cannot view it to see what they are missing so we cannot guide them anywhere but the helpdesk. It also is hard when we get audited by licensing that we cannot view anything in that kids file. -There are certain pieces of information that our licensing dictates for us to have on the forms and when there are additions that we have to add to epact they can only add it as a waiver. When it is added as a waiver parents are only signing off that they did something when in reality they did not and then the info is missing. An example for this is, I needed parents work names, phone number and addresses to be added to the parent info section, that was added but not required so they added a waiver for parents to sign that they added that info but they never do, they just sign off on the waiver that they did. > > Overall experience is good. I love the quick responses I get from anybody I email so that is very nice\! ----- ### "ePACT has helped improve the registration process in our organization." — 3.0/5 > **Val** | *4 June 2018* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: Clear, easy to read forms. Mobile compatibility and accessible to most people and most devices. Customer service is available at all times and response time is quick. > > **Cons**: Being able to customize the form would increase the functionality. We would like the ability to update policies for certain programs without updating policies for all programs. > > Having a concise form available to families increases the ability for our organization to start providing care quickly. Because we are a large organization, being able to find records quickly is important. ePACT provides the ability to file and organize records in the way that is best for us. ----- ### "Great for Child Care, Camps and Afterschool Programs" — 5.0/5 > **Amanda** | *2 January 2019* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: Using ePact has meant that our organization has gone from a 18 page registration package to 2 pages. Our employees can access children's information with ease at any time and parents can update it as necessary. Recently we added the text and email notification feature and during the recent power outages it meant that we were able to notify families of the outages at the programs, the steps we were taking to ensure their child's safety as well as where to locate us once they arrived. > > **Cons**: The phone app does not update automatically, once in the app you do need to select "Update Records" to provide you with the most recent information for participants > > My overall experience with ePACT has been amazing. It's transformed our communication with families and streamlined our processes. Families no longer have to fill out an information package every time the register for a break program, they just need to log in to ePACT and confirm that their information is current. ----- ### "Truly a great product run by a team that is passionate about what they do and how they do it." — 5.0/5 > **Jamie** | *31 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, ability to modify what is needed (ie waivers), simple interface, sending invites to parents is quick and easy, achieving, the search function useto be very limiting but that's been fixed to allow for great flexibility, adding members is fast and simple, adding group admins is easy, the homepage interface for group admins is simple to read and follow for my staff, once you've learnt the basics, the program management is quite intuitive > > **Cons**: I think parents don't understand what it is and so they often call and demand that we fix the problems, so we have to send them to epact, however, epact's customer service is close to flawless so it turns out pretty well. I think my only struggle is that I have to be in a main full roster to when I want to affect a childs account. Sometimes I want to be able to find the child in their group and remove them from the epact in that screen. > > Saving the environment, time and money. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/74694/epact?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/74694/epact) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data