Yelp Guest Manager

Pros

Yelp Reservations helps me easily handle customers through managing reservations and contacting my customers on the go. Besides working in (online) education, I also help manage a small restaurant in a very populated city. Our soft opening was insane but the experience was amazing thanks to the accessibility of Yelp Reservations. Our team could find where to see who was on the wait-list and who was waiting to be seated for reservations.

Cons

I did not find any problems with using Yelp Reservations in our small restaurant. It is very restaurant and customer friendly.

Pros

I like that it’s a one stop shop for me, I find the restaurant on yelp and make reservations without having to call. It’s also nice to see current wait times, very convenient,

Cons

I didn’t notice any cons whatsoever. I guess the only thing is if you need a special table like a view or in a specific area of a restaurant you’d have to call.

Pros

I like that my reviews speak for themselves. I love that people can upload pictures of their meals and photos of the restaurant. It makes potential clients comfortable like they have been there before.

Cons

Sometimes the wait time are a little inaccurate so we have guests that come in without reservations and then they get upset at the wait time they are told.

Pros

If I'm already on Yelp looking for a restaurant and I happen upon a restaurant I definitely want to make a reservation at and see reservations are possible to book via Yelp directly, I'll use Yelp Reservations. The user experience is quick and seamless and comparable to reservation competitors like OpenTable and Resy. I like that because it's familiar, it's easy and it's not overcomplicated. The email confirmation follow-up is always good, too. Pretty standard, but good nonetheless.

Cons

I dislike 2 main things about Yelp Reservations. First (on desktop) if you're on Yelp Reservations then decide to change what cuisine or what neighborhood you're looking for in the search bar, the search generates regular Yelp results vs. Yelp Reservation results. You have to click "Make a Reservation" again at the top, which is annoying and makes the experience slightly less seamless. It's not a HUGE issue, but one or two extra steps to a consumer is one too many since the reservation booking alternatives don't have this issue.

Second, it's frustrating that the search results generate neighborhoods FAR beyond the neighborhood you're searching for. It makes sense for neighborhoods relatively near the original neighborhood search to pop up but it's just not OK for neighborhoods in different states to pop up. I'd MUCH rather have less search results pop up.

Pros

I love this app and it is going to be a round forever this is the quickest and most efficient app ever I love it. I can see this app being around for a very long time

Cons

The least thing that I like about this app is that When you want to reorder or change your order to your food you might have to cancel and reorder. you cant make changes once it is been sent out