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About JivoChat
JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app.
Users can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company’s email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and building better customer service experiences.
Live chat lets you talk with new and current visitors to your site with a proactive in-app chat. You can continue your conversation on your customers’ favorite social media outlet: Facebook.
Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.
Redirect emails from your company’s address to the JivoChat Inbox – your team will reply faster and no message will ever be missed.
JivoChat pricing
JivoChat has a free version and offers a free trial. JivoChat paid version starts at USD 19.00/year.
Starting Price:
USD 19.00/year
Free Version:
Yes
Free trial:
Yes
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JivoChat Reviews
Feature rating
5 reviews of 103
View all reviews
Vitaly
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 06/08/2020
Great solution for the website
Jivochat helps us get more leads
Pros
Integration with other business apps CRM, mail etc.
Cons
Would like more configuration options for some features
Alternatives Considered
Zoho SalesIQReasons for Switching to JivoChat
Price / functionality
Valeh
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4
4
Reviewed on 17/10/2018
Efficient way of communicating with customers
Pros
All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.
Cons
In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.
Response from Jivosite
Hey Valeh,
Thank you so much for your feedback and review.
The trigger, which is the feature of our chat popping up on your page, it's an automatic message that proactive invites your visitors to interact with your agent.
You can fully customize or even disable this function. To know how to do it please check this link:
https://www.jivochat.com/help/triggers/how_to_set_up_triggers.html
This can be a feature that can work totally on your favor. Check these articles to know how to benefit from it using on your website:
"10 Ways to Gain Conversions with Jivochat's Proactive Invitation"
https://www.jivochat.com/blog/jivo-tutorials/how-to-use-proactive-invites.html
"How to make proactive invitations work perfectly"
https://www.jivochat.com/help/triggers/tuning_triggers.html
Replied 18/10/2018
Chris
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
1
Features
2
Ease of Use
4
Customer Support
1
2
Reviewed on 18/03/2020
Find ANYTHING else
I wouldn't recommend them to anyone. HUGE waste of time
Pros
Easy to use - until you need help - then they vanish
Cons
While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!
Reasons for Switching to JivoChat
ease of installation
Verified Reviewer
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 26/02/2022
JivoChat a well established chat and support tool
Pros
JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.
Cons
Brand removing is not available for my subscription
Alternatives Considered
LiveAgentReasons for Choosing JivoChat
They are closing down the service.Reasons for Switching to JivoChat
It is more costly to add extra agents
Paulo
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 09/08/2018
JivoChat is easy. Super duper easy
JivoChat is helping my company to make more sales because it makes me closer to visitors in my website. I really like the fact that, with mobile and desktop applications, I can be online 24/7 to my customers and help them to buy more from me!
Pros
Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!
Cons
There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.
