--- description: Review of JustCall Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: JustCall | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [JustCall](/software/75453/justcall) # JustCall Canonical: https://www.softwareadvice.com.au/software/75453/justcall Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.com.au/software/75453/justcall?page=2) > JustCall is an AI-powered customer communication platform built for sales and support teams. For 9 years, we've helped businesses connect, close, and support customers across voice, SMS, email, and WhatsApp. With AI Voice Agents that handle calls 24/7, automatic call scoring, rep coaching, and workflow automation — all in one platform with 100+ CRM integrations — JustCall takes the manual work off your team's plate. Reps get more time selling. Managers get full visibility. Customers get faster, smarter support even after hours. Whether you're looking to book more meetings, reduce churn, or stop missing inbound leads, JustCall gives your team everything it needs to move faster and perform better. > > Verdict: Rated **4.1/5** by 224 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 224 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: SaaS Labs - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Fair usage policy Calling - Includes outbound mobile and landline calls within your selected region, and inbound calls on routes under $0.02/min. - Excludes toll-free, premium-rate, shared service numbers, international calls, call forwards, and Sales Dialer traffic. SMS - Includes messages to numbers in your selected region. - Excludes SMS sent via workflows, bulk campaigns, and CRM automations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Ireland, Singapore, Spain, United Kingdom, United States ## Features - 2-Way Messaging - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Audio/Video Recording - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Automatic Transcription - Blended Call Center - CRM - Call Center Management - Call Conferencing - Call Disposition ## Integrations (74 total) - ActiveCampaign - Agile CRM - Apollo.io - Appy Pie - Appy Pie Design - Bigin by Zoho CRM - Bitrix24 - Bloobirds - Bullhorn ATS & CRM - Capsule - Clay - Close - Copper - Dataddo - Dropbox Backup ... and 59 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Unified Communications Software](https://www.softwareadvice.com.au/directory/1556/ucaas/software) - [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18790 reviews) 2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1786 reviews) 3. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) 4. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1727 reviews) 5. [RingEX](https://www.softwareadvice.com.au/software/173497/officeuk) — 4.2/5 (1205 reviews) ## Reviews ### "Very convenient virtual phone for work" — 5.0/5 > **Anonymous User** | *25 December 2025* | Human Resources | Recommendation rating: 9.0/10 > > **Pros**: Still one of the best dialers in terms of its convenience and user-friendliness. Mobile app and web add-on are very good. > > **Cons**: There are instances that it still refreshes once in a while which is annoying for somebody like myself who works with it most of the time. > > It still is one of the better dialers as compared to other products that I have experienced using. The user-interface and its friendliness is exceptional as compared to other phone apps. ----- ### "Simple and efficient" — 4.0/5 > **Josh** | *24 March 2025* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: Easy to manage; can see the status of all users > > **Cons**: The platform is not very intuitive; had issues navigating the dashboard > > Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. ----- ### "Very goood\!\!\!" — 5.0/5 > **Yoel** | *3 May 2025* | Publishing | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about JustCall was its seamless integration with CRMs like Salesforce and HubSpot, which made it easy to log calls, texts, and notes automatically. > > **Cons**: What I liked least about JustCall was the occasional call quality issues and dropped connections, especially during peak hours. Additionally, the reporting dashboard, while helpful, lacked some depth and customization options compared to other VoIP tools. > > My overall experience with JustCall was positive. It’s a user-friendly cloud phone system that streamlined our communication with clients and allowed easy tracking of interactions. ----- ### "Frustrating Compliance Process, Refusal to refund for services not rendered" — 1.0/5 > **Drew** | *10 April 2026* | Accounting | Recommendation rating: 0.0/10 > > **Pros**: The user dashboard, user settings, and initial company configuration were user-friendly and easy to navigate. > > The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation. Despite this, we were required to pay for a subscription up front, only to be informed at the end of the compliance process that we would not receive phone service. JustCall refused to refund the full amount, offering only a pro rata refund for the unused months. Additionally, the service was never used because we couldn't exit the compliance phase due to their strict requirements. Their process was disappointing: we incurred expenses for a service we never received, and, more importantly, they wasted a significant amount of our time without providing any service. ----- ### "Loving the SMS Experience" — 5.0/5 > **Sergio** | *1 October 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message. From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement. > > **Cons**: One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack\! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts\! A more streamlined search feature would make a world of difference for us. > > Overall, we couldn’t be more pleased with the results. The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources. At HIE, we're all about efficiency and customer satisfaction, and Justcall has proven to be the perfect tool to help us achieve both. ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.com.au/software/75453/justcall?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/75453/justcall) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data