--- description: Review of SpitFire Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SpitFire | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [SpitFire](/software/75774/spitfire) # SpitFire Canonical: https://www.softwareadvice.com.au/software/75774/spitfire Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/75774/spitfire?page=2) > Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more. SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. > > Verdict: Rated **4.5/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 22 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: OPC Marketing - **Location**: Addison, US - **Founded**: 2001 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Canada, United States ## Features - API - Alerts/Escalation - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Call Center Management - Call Conferencing - Call Disposition - Call Logging - Call Monitoring - Call Recording - Call Scheduling - Call Scripting - Call Transfer - Caller ID - Campaign Management - Campaign Specific Caller ID - Computer Telephony Integration ## Integrations (6 total) - Act\! - Callture - MiVoice Business Solution - Pipedrive - Salesforce Sales Cloud - Zoho CRM ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) ## Related Categories - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [SIP Trunking Providers Software](https://www.softwareadvice.com.au/directory/425/sip-trunking/software) - [Online Meeting Software](https://www.softwareadvice.com.au/directory/852/online-meeting/software) - [Auto Dialer Software](https://www.softwareadvice.com.au/directory/1564/auto-dialer/software) - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) ## Alternatives 1. [JustCall](https://www.softwareadvice.com.au/software/75453/justcall) — 4.1/5 (223 reviews) 2. [Dialpad](https://www.softwareadvice.com.au/software/74028/dialpad) — 4.2/5 (562 reviews) 3. [Five9](https://www.softwareadvice.com.au/software/20063/five9) — 4.2/5 (481 reviews) 4. [Kixie PowerCall](https://www.softwareadvice.com.au/software/28441/kixie-powercall) — 4.6/5 (293 reviews) 5. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (858 reviews) ## Reviews ### "The best voice messaging system with text to speech we've integrated that's quick & easy to install." — 5.0/5 > **Verified Reviewer** | *7 May 2018* > > **Pros**: Time zones are extremely convenient and the reports allow us to track \& improve metrics. It's been priceless in that regard. We also almost never experience any major issues with connections or quality. > > **Cons**: It does require a strong network for all the features to work seamlessly but once everything is in order, SPX maintains a strong connection \& never drops a call. It's turned out to be a very pleasant experience since integration. ----- ### "Great dialer, perfect for high volume call centres" — 5.0/5 > **Verified Reviewer** | *26 January 2018* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Economical for business and relatively cheap to set up, but doesn't lack in features. Easy to use alongside SalesForce, which is also a plus. Training was easy with a variety of options and the training documentation was actually very useful. Nice to have a completely integrated solution for all customer information as well as script help for callers. > > **Cons**: Nothing that really sticks out, although the UI could used a bit of updating since it's outdated...but that doesn't affect the functionality. > > Great dialier for businesses of any size, but particularly useful for small-med size dialing operations. ----- ### "Spitfire dialer easily integrated with our phone system" — 2.0/5 > **Verified Reviewer** | *16 March 2018* | Telecommunications | Recommendation rating: 4.0/10 > > **Pros**: Fast setup and works. Has reporting features and can set time zones as well as you can now integrate with salesforce. > > **Cons**: They suggest you reboot the system at least 1 time a week. Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start. > > We have a dialer that works most of the time and a 2nd dialer (older software) that was sold to us that is no longer being upgraded and that one barely works. ----- ### "Very user friendly" — 5.0/5 > **Tialee** | *15 August 2022* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: The software allows predictive calling as well as u can manually dial. It presents callback in such a way that you will definitely see it but can push back if you are busy or want to reschedule. Spitfire offers easy monitoring of calls and is easily usable with another software. > > **Cons**: The fact that when you are logging notes for each account the date and time is not automatically recorded but must be entered manually. ----- ### "With Complete Honesty..." — 5.0/5 > **Jason** | *19 October 2015* > > Having now worked as a Director of Marketing in the call center industry for over 20+ years I can say with complete honesty that I have seen it all\! I have worked with many, many dialers in my tenure and worked with many, many organizations that support them. And while I will refrain from speaking negatively about those in the past that seemed to turn in to a complete nightmare, (despite the due diligence I put forth before purchasing them) or the ones that absolutely, almost overnight mismanaged and almost destroyed my entire previous customer database. I will Instead focus my thoughts and words here to convey the complete truth with respect to the current one we operate with from OPC Marketing. Our call center has been for several years now been operating from the dialing solutions put together and supported by OPC Marketing and to say that the experience has been pleasurable would be a vast understatement\! Aside from the fact that the functioning of the machine itself comes with complete ease and efficiency, for us, the added bonus has been the people at OPC themselves. From Warren. Abby and Brent, to Steve Brownrigg in the sales office and even the ownership themselves, we as a company could not possibly be happier and it is my utmost pleasure to say to anyone who may be in the market for a dialing solution, OPC in my view is literally the only way to go. The support we have had through them and still have today, from the customizations we have requested, to the IT support when needed (which is incredibly rare I might add) to the silly questions we may even ask of them from time to time All I can say is that we could not possibly be happier\! They are proactive, innovative, and very much involved from the top to the bottom. Should anyone ever be assessing different dialer engines, platforms and or companies to move forward with, simply put.. Stop\! Because you have already found what I believe and know is by far the best available on the market today, period\! Most sincerely, Jason White Landmark Home Solutions ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/75774/spitfire?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/75774/spitfire) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data